Highfields Nursing Home

330 Highbury Road, Bulwell, Nottingham NG6 9AF
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8.1 23 Reviews
  • Highfields Nursing Home, Nottingham
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Care Provided by Highfields Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Rigby (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Highfields Nursing Home Reviews (23)

Total of 23, showing 21-23
8.1

Highfields Nursing Home has a Review Score of 8.1 (8.072) out of 10, based on 8 reviews in the last 2 years. Over all time Highfields Nursing Home has 23 reviews.

Overall Experience

  • 15
  • 6
  • 0
  • 0
  • 2

Date Published

23
2
2
8
15

Review from G S (Resident) assisted by family/friend published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I was well looked after. My care needs were met and the food was good and sufficient. The room was clean and well decorated. The hot water in the washbasin never became hot enough and there was difficulty flushing the toilet. The staff were respectful, friendly and caring.

Reply from Gaynor Abrams, Business Development Manager at Highfields Nursing Home

Thank you for your review, it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham H (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had terminal cancer and spent the last 4 weeks of her life at Highfields. The staff were all very caring and looked after all of my wife's needs. The food was very good and the place is very clean, no smells. I would highly recommend. Thank you all.

Reply from Gaynor Abrams, Business Development Manager at Highfields Nursing Home

Thank you for your review, it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia H (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after, respected and cared for. She is happy and I don't worry about her as I know that she is alright and content. The staff are very good with her and she likes them and has a laugh with them.

Reply from Gaynor Abrams, Business Development Manager at Highfields Nursing Home

Thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.1 (8.072)

Overview of Review Score

The Review Score of 8.1 (8.072) out of 10 for Highfields Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.758 for Highfields Nursing Home is calculated as follows: ( (47 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (21 Very Poors x 1) ) ÷ 91 Ratings = 3.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.314 Points relating to the number of positive Reviews for Highfields Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 6 Positive Reviews ÷ 8.4 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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