Melbourne House Nursing Home

Grannis Drive, Aspley Lane, Nottingham NG8 5RU
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9.4 50 Reviews
  • Melbourne House Nursing Home, Nottingham
Melbourne House Nursing Home is purpose-built to offer skilled care, at the same time as providing a homely interior where residents are encouraged to remain as active and independent as possible.

Forms of care that are welcomed by the skilled team include convalescent and respite care, while the accommodation is ideal for long-term residential needs.

Forty-seven spacious and en-suite bedrooms, alongside pleasant social areas, allow occupants to live in comfort. Arts and crafts are a weekly feature, relaxing and quiet spaces are respected, while landscaped gardens are well-used areas.

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Care Provided by Melbourne House Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alicja Mensah (Care Home Manager)
  • Admission Criteria
    • Private and NHS referrals welcome
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Melbourne House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact Melbourne House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome


  • Parking

  • Private spaces directly outside care home.


Melbourne House Nursing Home Reviews (50)

Total of 50, showing 1-20
9.4

Melbourne House Nursing Home has a Review Score of 9.4 (9.354) out of 10, based on 15 reviews in the last 2 years. Over all time Melbourne House Nursing Home has 50 reviews.

Overall Experience

  • 31
  • 16
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  • 0

Date Published

50
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Review from J F (Daughter of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has lived at Melbourne house for just over three years. He has very complex needs. Not only does my dad receive excellent care we as visitors are made to feel at home when we visit and nothing is too much trouble. My dad is well cared for by the team and he is settled. Last week the staff realised
Dad was not himself. They called out of hours straight away and a GP did a home visit and gave him antibiotics. Anything we have ever asked has always been sorted straight away by the amazing manager. She and the team have really changed my dad's life and his family. I was originally recommended this home by a social worker as after looking after Dad for fifteen years it became apparent he needed 24-hour care. I am so grateful we found Melbourne House.

Reply from Macie Cox, Marketing Executive at Melbourne House Nursing Home

Thank you so much for your lovely review of Melbourne, that makes us so happy that you are pleased with the care we provide. We love having Dad as part of our Melbourne family!


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Review from V S (Friend of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I often visited to find the alarm button had been pressed for some time, not sure if staff ignored them. Missing laundry, I took my friend two handmade blankets on Monday, but they had disappeared by Wednesday. His clothes would go missing regularly despite being labelled, and then not recovered.
My
friend spoke about a carer who he called "the cow" who seemed to try to make life difficult for him. I think the rest of the staff were more positively viewed. It was only one individual.

Reply from Macie Cox, Marketing Executive at Melbourne House Nursing Home

Thank you so much for your feedback, please get in touch with the manager with your concerns so that we can look into this. The manager was unaware of concerns raised due to the resident's family members being pleased with the service.


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Review from Rory D (Son of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Melbourne House Nursing Home has provided my father with excellent care over the past few months. The Care Team, in particular, has shown a genuine dedication to his well-being, treating him with compassion and respect. The high standard of nursing care he has received has been truly reassuring, addressing
his medical needs with skill and attention. The adjacent GP surgery which attends to the residents via weekly rounds - is a particular bonus. The variety of activities offered at the home is another standout aspect. The Activity Team works incredibly hard to keep residents engaged and inspired, creating a lively and stimulating environment. These activities have had a positive impact on my father's mood and overall quality of life. I am grateful for the care and commitment shown by the staff at Melbourne House, and would highly recommend their services.

Reply from Macie Cox, Marketing Executive at Melbourne House Nursing Home

Thank you so much for your lovely words, we will pass them on to our team. We are so happy that you are pleased with our care team they really are amazing and we are so lucky to have them!


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Review from M H (Sister-in-law of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers did a fantastic job. Sister-in-law came to Melbourne House 21 years ago and has been well cared for.

Reply from Macie Cox, Marketing Executive at Melbourne House Nursing Home

Thank you so much for taking the time to write such a lovely review, we all really appreciate it here at Melbourne!


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Review from S J (Daughter-in-law of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Several concerns since our family member has been at Melbourne House and don't feel we are listened to. Room is dirty with old furniture safety a massive concern. Very abrupt response when we have raised concerns.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

We are sorry to hear that you had concerns about the care provided at our facility. We take these matters very seriously, and upon receiving your direct concerns, we immediately investigated and promptly resolved them. We’re unsure why you left this feedback implying we didn’t listen or take action. If you feel we haven’t addressed or resolved your concerns we would very much appreciate the opportunity to address any lingering issues or questions you may have.


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Review from M B (Regular Volunteer) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the care of Melbourne House Nursing Home until he passed away. The staff looked after him with care, compassion and dignity. The staff treated me and my family as part of their family. I wanted to give something back for all their care so I decided to come back as a volunteer. I've
been here for 3 years now and love helping the residents. The activities I help with are outstanding and you can see the residents enjoying themselves.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

Thank you so much.
We cannot thank you enough for everything what you do for us.


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Review from Europa D (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Melbourne House Nursing Home since January 2021 until October 2023.
She loved the home and staff working there.
Staff are kind and friendly, great support network. Communication with myself was always on point. I am happy with all the care my mum received whilst living at Melbourne
House.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

Thank you very much for your kind words. We feel very privileged to be able to care for your mother and your support means a lot to us.


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Review from T R (Niece of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has been a resident since 2020 and we are satisfied that she is being well cared for and she has plenty of activities to join in when she is up to them.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

Thank you so much for the lovely review. We are trying our best.


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Review from J L (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been with the home for a short time, but they have made him feel at home. They have been sensitive and flexible in the complex needs my dad has, and I have felt reassured he is in a happy, safe environment. The staff have been exceptional in offering support and kindness to both myself
and my dad.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

Thank you for your amazing feedback. We are so grateful.


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Review from J K (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Melbourne House for almost four years until September 2022. I can honestly say she could not have received better care and compassion anywhere. The staff are wonderful as are the management. Entertainment and wonderful food are definitely their strength, as is their understanding
of Dementia (which my mum suffered from). Wonderful place.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

Thank you very much for your kind and touching words. I will share your gratitude with the team who will be incredibly happy to read this.


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Review from Amanda H (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home with dedicated and committed staff. The home is very well-led and managed. I cannot thank the manager enough for all her trust and support of my 93-year-old mother, who had been in decline at her previous nursing home and sustained injuries to her face. The team at Melbourne are fantastic!
Kind and caring.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

Thank you very much for your kind words. We feel very privileged to be able to care for your mother and your support mean a lot to us.


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Review from Jo S (Next of Kin) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was moved from the hospital to Melbourne House for end-of-life care and sadly stayed only a few weeks before he passed away. Every single one of the staff was amazing - caring, kind and professional. They got to know my friend, accepted him and how he was towards the end with compassion and
good humour at all times. The home is friendly and relaxed, and I know that he felt at ease and comfortable there, even under such awful circumstances. He really appreciated that the carers and nurses would come in and have a chat and laugh with him, always treating him as an individual. We, his friends, also really valued their kind support for all of us who visited him, especially those who were with him at the end.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

Thank you very much for your kind words. I will be sure to share them with the team.


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Review from C S (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been looking after my mum since February 2020 and always treated her with care and respect. Staff are always helpful and friendly. Would recommend this care home to anyone else.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

Thank you very much; it means a lot to us to know you are happy.


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Review from Janet S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home inviting and friendly, clean and tidy.
The staff are always helpful and friendly.
My mother is treated very well.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

Thank you very much; it means a lot to us to know you are happy.


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Review from Andrew M (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So happy with the care my dad has received whilst being here. I wouldn't hesitate to recommend Melbourne House Nursing Home to anyone.

Reply from Alicja Mensah, Manager at Melbourne House Nursing Home

Thank you very much for your kind words. I will be sure to share them with the team.


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Review from Victoria P (Sister of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Melbourne House were incredible. All fo the staff - carers, kitchen workers, cleaners and of course nurses and managers.
They were all extremely kind, caring and empathetic. Not only to my brother but also to me. The standard of care was amazing. I couldn't have asked for anything better
for my brother. The manager and all her staff were incredible.

Reply from Alicja Szefler, Manager at Melbourne House Nursing Home

Thank you very much for your lovely review. It means a lot to all of us to read your feedback. I will ensure the team read this, it will make their day. Thank you.


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Review from Blossom S (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in November 2021. In the short time she was there the satff were amazing getting to know her likes and dislikes. They looked after our mother as though it was family that were looking after her. We can not thank the staff enough for the care they gave our mother. Even after
her passing the support they gave us we will never be forgotten. Even after our first visit we knew it was the right place for our mother. We feel very lucky to have our mother at this home. They showed compassion and dignity to her.

Reply from Alicja, Manager at Melbourne House Nursing Home

Thank you very much for your kind words. We feel very privileged to have been able to care for your mother, we have wonderful memories we will treasure.


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Review from Jacky W (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my father (97) and step-mother (85) became residents in May 2021. My step-mother went into hospital in June for an emergency operation but sadly was returned to Melbourne House for end of life care. The care that both she and my father received was superb. Staff attended to both of them with their
very different needs. My step-mother was treated with kindness and compassion and her death was peaceful as a result of the close attention she was paid. My father understandably needed emotional as well as physical support throughout the period of her passing and afterwards as the family prepared for the funeral. I am extremely grateful to all those who cared for them both and continue to support my father through his bereavement.

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Review from Darren W (Son of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived in March 2021 after being moved from another home in the area. I/we as a family feel very fortunate that our mum was accepted here. Mum settled in very well and became a well liked resident amongst the staff and other residents. The love and care shown to our mum was amazing which gave us
peace of mind when you hear so many stories about standards and complaints about so many homes. We can't thank Melbourne House enough for all they have done.

Reply from Alicja Szefler, Care Home Manager at Melbourne House Nursing Home

Thank you for showing your appreciation by completing a review for Melbourne House. It means a lot to the staff that your mum settled well with us, (and receiving a commendation) we do really care and have worked especially hard throughout the pandemic, to maintain hygiene standards and be both family and friend to our residents as well.


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Review from Lisa R (Granddaughter of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, feel lucky to have found this gem of a home. Staff are friendly and answer questions when asked. The home always welcoming and supportive through Covid changes that have taken place over the year. My grandma loves living here made friends and great staff.

Reply from Alicja Szefler, Care Home Manager at Melbourne House Nursing Home

I'm glad you found us too and that your Grandma likes her home at Melbourne House, it means a lot to us. Thank you for taking the time to complete this.


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Current Review Score: 9.4 (9.354)

Overview of Review Score

The Review Score of 9.4 (9.354) out of 10 for Melbourne House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.354 for Melbourne House Nursing Home is calculated as follows: ( (105 Excellents x 5) + (43 Goods x 4) + (12 Satisfactorys x 3) + (14 Poors x 2) + (1 Very Poors x 1) ) ÷ 175 Ratings = 4.354

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Melbourne House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Alicja

Alicja Mensah

Job Title: Care Home Manager

Joined: 2017

Alicja, a Registered Care Home manager, has 14 years of Intensive Care experience from her native Poland and is putting it to good use here at Melbourne House. She is welding her team together with her excellent ‘hands-on’ approach, enthusiasm and relationship skills, to develop the great reputation of Melbourne House.


Alicja loves being a nurse and despite the amount of administration that comes with the management role, she maintains her daily contact with residents and staff, to ensure she makes Melbourne House a Home, where all staff take responsibility, and improve service levels to offer high-quality care for the residents.


Frequently Asked Questions about Melbourne House Nursing Home

What types of Care is Melbourne House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Melbourne House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Melbourne House Nursing Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Melbourne House Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Melbourne House Nursing Home to the centre of Nottingham?

2.7 mile(s) as the crow flies, distance by road may be significantly further.