Melbourne House Nursing Home

Grannis Drive, Aspley Lane, Nottingham NG8 5RU
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9.4 50 Reviews
  • Melbourne House Nursing Home, Nottingham
Melbourne House Nursing Home is purpose-built to offer skilled care, at the same time as providing a homely interior where residents are encouraged to remain as active and independent as possible.

Forms of care that are welcomed by the skilled team include convalescent and respite care, while the accommodation is ideal for long-term residential needs.

Forty-seven spacious and en-suite bedrooms, alongside pleasant social areas, allow occupants to live in comfort. Arts and crafts are a weekly feature, relaxing and quiet spaces are respected, while landscaped gardens are well-used areas.

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Care Provided by Melbourne House Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alicja Mensah (Care Home Manager)
  • Admission Criteria
    • Private and NHS referrals welcome
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Melbourne House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact Melbourne House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome


  • Parking

  • Private spaces directly outside care home.


Melbourne House Nursing Home Reviews (50)

Total of 50, showing 21-40
9.4

Melbourne House Nursing Home has a Review Score of 9.4 (9.354) out of 10, based on 15 reviews in the last 2 years. Over all time Melbourne House Nursing Home has 50 reviews.

Overall Experience

  • 31
  • 16
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50
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Review from Louise C (Wife of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is currently a resident here, and he seems so settled. At a previous home where he had some respite, he wanted to leave, wouldn't eat and seemed unsettled, but at Melbourne House he's so much happier, eating, shaving, and the staff are so friendly and nothing is too much trouble.
It really
makes a difference to know your family member is being looked after so well and attentively it puts your mind at ease.
Thank you Melbourne House.

Reply from Alicja Szefler, Care Home Manager at Melbourne House Nursing Home

It's lovely to hear that your husband is settled with us at Melbourne House, thank you for taking the time to write a review. It is especially important for us to receive such comments following the difficult times we have all experienced. The staff have worked hard together to maintain our high standards of care and keep residents engaged and in contact with their relatives, it is good to be appreciated.


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Review from Sarah C (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasing and welcoming environment. Good sized bedroom; homely. The staff are very friendly and professional and go out of their way to help. Nursing staff were exemplary during lockdown when I had to move my dad in from hospital.

Reply from Alicja Szefler, Care Home Manager at Melbourne House Nursing Home

So pleased that we were able to give comfort to your Dad, we have worked especially hard during the pandemic and we are grateful to you for taking the time to review us. It means a lot that we receive acknowledgement and recognition for our care.


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Review from C T (Brother of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and clean. All staff are very pleasant with a positive outlook.

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Review from A B (Son of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Melbourne House Nursing Home for the last two and a half years since being diagnosed with Vascular Dementia. During this time, the management and staff have catered for his every need in a most caring and compassionate manner.
They have contacted me promptly in times
of urgent need and have also been able to provide staff and transport to accompany him to hospital appointments.
I would highly recommend Melbourne House Nursing Home to anyone looking for nursing care.

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Review from Diane W (Ex Family Member) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-husband was fast-tracked here as he was ending his struggle with advanced cancers. Myself and my daughters were so relieved that he did not have to endure his final days at his home with only day carers (albeit they were excellent) and more recent support from Nottinghamshire Hospice, also excellent.
We were all so worried about those times when we were having to leave him alone for short periods. He also expressed that he felt lonely, and never really let on how worried and scared he must have felt. From the moment the care homeowner arrived at his flat, we felt comforted and supported. She managed to accept him to her home the very same day. When we accompanied him there, we immediately saw the genuine care and compassion being provided, both to him and the other residents. The nursing care and support from all staff was superb, as well as support for my daughters and myself, which was hugely appreciated. Aftercare was also excellent when he died. Thank you all so very very much.

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Review from Janet H (Stepdaughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather was admitted to this nursing home for end of life care. Sadly, he arrived on a Wednesday and passed away the following day. We were given a choice of rooms and contacted when he was transferred from hospital.
All staff members we met were very kind and sympathetic and we were able to
see him in the morning before he passed and again afterwards. When the staff contacted us to inform of his death, even though he was only really there overnight, staff all knew his name and treated him with dignity.

Reply from Julie Elliott, Marketing Manager at Melbourne House Nursing Home

Thank you for taking the time to review us, we are only sorry he didn't have longer to experience the love and care we offer at Melbourne House.


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Review from David S (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly cannot fault the care and support my father received during his stay at this care home. The staff both management and nursing, could not do enough to ensure my father was comfortable and very well cared for, especially when he needed individual care the most.
I would highly recommend Melbourne
House to anyone who needs to ensure their loved one is cared for with love and dedication.

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Review from Jane M (Friend of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Melbourne for approximately 6 months. Myself and another friend visit every month and I must say the care is second to none. We are always made welcome and offered a drink. My friend is always clean and tidy and you can tell she is looked after well.

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Review from Kevin H (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found Melbourne to be friendly and sociable, also the staff easy to get on with. Mum seems happy here.

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Review from P G (Grandson of Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gran's happy. Been here a few years. Wouldn't think of going to any other home.
Any other family members will be coming here if the need arises.
Lovely place and great staff.

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Review from Sue E (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in the care home for ten months, during which time she was extremely well looked after and comfortable.
All the staff were very friendly and helpful and the care in her final days was excellent.
We were kept well informed when necessary of any changes or problems and I cannot speak highly
enough of the care she received during her stay.

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Review from T J C (Son of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very polite and caring.
All clean and teamwork very good.
Nurses are caring and helpful when needed.

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Review from G D (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been coming here for several years to begin with just visiting my mother but as I've got to know everyone, I also volunteer to do some art/craft work with my mum and the other residents. It has a lovely family atmosphere and everyone is made to feel welcome and valued. All of the staff do a great
job and couldn't be more helpful.

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Review from T M (Granddaughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Melbourne House Nursing Home staff are taking wonderful care of my Grandad. We were worried about him going into care with such things on the news but we needn't have been. Management, carers, kitchen cleaners and activities are all amazing. Thank you all.

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Review from L P (Granddaughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thrilled! Gran loves it here. We were worried about her going into care - we had no need. Care and meals are top notch. Activities are great. They are using the 'butterfly system' which Gran loves as she doesn't care for group activities. More homes should be adopting this method. The one to one time
is essential for people who don't want activities so really well done. Can't think of anything bad/negative to say. Thank you Melbourne House and Staff.

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Review from Jane A (Friend of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've visited Melbourne now on a number if occasions as a good long term friend of mine is a resident. She's always happy and content. She is either eating or drinking when I get there. There's often an entertainer such as a choir or a singer on for the residents. They even have an art teacher who volunteers.
Highly recommend this facility.

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Review from C T (Niece of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were so helpful and kind to my uncle. They were always eager to encourage him to take part in activities and took account of his personal likes and interests. They supported him to take part in daily tasks and always promoted his independence.

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Review from P L (Granddaughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has settled in really well and made friends with carers, staff and residents. She enjoys the meals and activities, especially the school choirs and singers.

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Review from Kevin N (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never had any issues to complain about I can express if things are not working right and are dealt with in discussions to an agreed outcome, overall my mother is happy here which makes me happy.
The staff are good at interacting with my mum and know what her needs are to make her comfortable according
to her disability requirements.
A thumbs up to Melbourne House Nursing Home.

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Review from George K (Son-in-law of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum in law receives wonderful care. The staff are kind and caring and the home is always clean.
The meals are really good and plenty of choice.
There's sometimes an issue with lost laundry but that's the same in many homes.

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Current Review Score: 9.4 (9.354)

Overview of Review Score

The Review Score of 9.4 (9.354) out of 10 for Melbourne House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.354 for Melbourne House Nursing Home is calculated as follows: ( (105 Excellents x 5) + (43 Goods x 4) + (12 Satisfactorys x 3) + (14 Poors x 2) + (1 Very Poors x 1) ) ÷ 175 Ratings = 4.354

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Melbourne House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Alicja

Alicja Mensah

Job Title: Care Home Manager

Joined: 2017

Alicja, a Registered Care Home manager, has 14 years of Intensive Care experience from her native Poland and is putting it to good use here at Melbourne House. She is welding her team together with her excellent ‘hands-on’ approach, enthusiasm and relationship skills, to develop the great reputation of Melbourne House.


Alicja loves being a nurse and despite the amount of administration that comes with the management role, she maintains her daily contact with residents and staff, to ensure she makes Melbourne House a Home, where all staff take responsibility, and improve service levels to offer high-quality care for the residents.