St Catherine's Care Home has a Review Score of 9.9 (9.858) out of 10, based on 24 reviews in the last 2 years. Over all time St Catherine's Care Home has 122 reviews.
Review from Eli S (Husband of Resident) published on 6 July 2023
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Review from Joan M (Friend of Resident) published on 25 May 2023
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Reply from Harriet Sharland, Marketing Assistant at St Catherine's Care Home
Thank you, Joan, for taking the time to write about your friend's positive care experience; we are thrilled to have our team's efforts recognised. Have a wonderful day!
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Review from S H (Daughter of Resident) published on 4 May 2023
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Reply from Harriet Sharland, Marketing Administrator at St Catherine's Care Home
Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at St Catherine's Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Sheila T (Friend of Resident) published on 20 April 2023
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Reply from Harriet Sharland, Marketing Administrator at St Catherine's Care Home
Thank you, Shelia, for your comments about your recent experience at St Catherine's Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Pamela B (Resident) published on 20 February 2023
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Review from Pat G (Resident) published on 13 January 2023
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Review from Janet C (Daughter of Resident) published on 13 January 2023
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Review from Michael C (Son of Resident) published on 13 January 2023
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Review from Andrew A (Son of Resident) published on 8 December 2022
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Review from Darren R (Son of Resident) published on 3 November 2022
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Reply from Katie Barnett, Marketing Administrator at St Catherine's Care Home
Thank you, Darren, for sharing your recent experience of our home. We are pleased that it has been so positive and are so happy you have been enjoying seeing the Facebook posts. We look forward to seeing you again soon. Have a fantastic day.
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Review from Catherine H (Daughter of Resident) published on 31 August 2022
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Reply from Katie Barnett, Marketing e at St Catherine's Care Home
Thank you, Catherine, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from Albert H (Husband of Resident) published on 3 August 2022
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Reply from Katie Barnett, Marketing Executive at St Catherine's Care Home
Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from Audrey M (Wife of Resident) published on 2 August 2022
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Reply from Katie Barnett, Marketing Executive at St Catherine's Care Home
Thank you, Audrey, for letting us know how we are doing. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.
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Review from Eric G (Resident) published on 7 June 2022
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Reply from Katie Barnett, Marketing Administrator at St Catherine's Care Home
Thank you for sharing your recent experience of our home. We are pleased that it has been so positive! Have a fantastic day.
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Review from Amanda B (Daughter of Resident) published on 12 May 2022
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Review from David P (Husband of Resident) published on 10 May 2022
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Review from N M (Daughter of Resident) published on 27 April 2022
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Review from Freda C (Sister of Resident) published on 20 April 2022
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Review from Michelle L (Daughter-in-law of Resident) published on 24 June 2021
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Review from J N (Son of Resident) published on 24 June 2021
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The Review Score of 9.9 (9.858) out of 10 for St Catherine's Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.858 for St Catherine's Care Home is calculated as follows: ( (251 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 288 Ratings = 4.858
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Catherine's Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 May 2022
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Job Title: Home Manager at St Catherine's Care Home, Bolton
Joined: 2010
Gill achieved her nursing qualifications a little later in life; however, this hasn’t stopped her from thriving. She began as a care assistant and, before progressing to Home Manager, she achieved her nursing qualifications. Gill is very proud of receiving a ‘Good’ rating from CQC for St Catherine’s. She loves working with the local community and creating a bond with them. Outside of work, Gill is a lover of arts and crafts. She is full of creativity and loves knitting and sewing. She is a proud grandmother and enjoys spending time with her family where she can too. Words of encouragement from Gill for someone looking for the right care home would be: “Good care needs to be observed. Make sure the home is clean. Look at the residents to see if they’re happy. Look at the website to see if there are activities going on and have a browse at the menus.”
“I enjoy seeing the residents happy and content. I also enjoy making sure and seeing everything runs smoothly.”