St Catherine's Care Home

Queen Street, Horwich, Bolton BL6 5QU
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9.9 122 Reviews
  • St Catherine's Care Home, Bolton
St. Catherine's Care Home is located in the middle of Horwich near Bolton and is close to shops, amenities, public transport and the M62 motorway link. Middlebrook Shopping Centre is just one mile away.

This purpose built care home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at St Catherine's is provided in single occupancy rooms, some of which are spacious enough for sharing.

St. Catherine's provides TV lounges, quiet sitting rooms and a bright conservatory with access to extensive gardens for residents enjoyment. Meals can be served in one of the separate dining rooms, where residents can enjoy the company of others when dining. Meals are based on traditional home cooking using fresh produce, with daily choices being available. Special diets can be catered for.

Visits are made to the home on a regular basis by an experienced hair stylist and a qualified chiropodist. Complementary therapies can be arranged.

Residents benefit from a varied programme of activities that are available.

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Care Provided by St Catherine's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gillian Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Catherine's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Catherine's Care Home Reviews (122)

Total of 122, showing 41-60
9.9

St Catherine's Care Home has a Review Score of 9.9 (9.873) out of 10, based on 23 reviews in the last 2 years. Over all time St Catherine's Care Home has 122 reviews.

Overall Experience

  • 82
  • 36
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Date Published

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Review from Norma C (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful.
Very attentive to my mother.
Environment very clean.

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Review from Kathryn C (Granddaughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and caring. I think they are kept very busy with all the demands on them, but when I talk about my grandma, they always seem to know who she is and what the last situation is with her care. Having a relative in a nursing home, in the condition my grandma is in, is sad, but I
never feel she is just an anonymous patient to the staff in the home.

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Review from Robert S (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and excellent, job under extreme circumstances/ Covid and Father is very poorly.

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Review from Sheila H (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attentive staff and always aware of the needs of the individual residents. Covid restrictions are strictly adhered to, and I have always been able to book window/room appointment as per Government guidelines. My mother is always relaxed and content when I visit, despite the fact that
she has been in lockdown for most of 2020. She is always smart and well dressed when I visit, and her room is always clean and tidy.

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Review from Roger P (Husband of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is most polite. My wife is in good spirits, and well looked after. I would recommend St Catherine's to anybody.

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Review from M K (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems very settled. The staff know her and don't mind if we phone for a welfare update. They contact us when necessary and are informative. No concerns at all.

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Review from W H (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well run establishment. Always very clean and tidy. No offensive smells very calm environment. My dad settled in very well and very quickly due to the kindness and professionalism of all the staff. There are always lots of activities going on, which the staff encourage my dad to participate in,
which he loves to do. The food is always very well made and adequate choice. My dad's room, albeit quite small, is always very clean. He asked for a different mattress, which was changed for him immediately. Nothing is too much trouble to make my dad comfortable.

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Review from Jane P (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can rin the home day/night for updates on my dad, which is reassuring, especially under the circumstance with Covid. Dad has settled in well, and all staff are informative with updates on Dad and seem genuinely caring towards him.

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Review from C T (Wife of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a good opinion of the care home, they have been patient in answering my questions, and they are always polite. From what I have seen, they have a laugh and joke with their patients. The rooms are basic but clean. So far, no complaints.

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Review from Anne J (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to St Catherine's following an accident. It was during the lockdown, so we haven't seen the room or facilities. From the very day Mum moved in, the staff and management have done their best to reassure us all as a family. Now window visits have started, it's obvious how caring
the staff are with Mum. As a family, we'd like to thank you.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, Anne, for your comments about your recent experience at St Catherine's Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.


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Review from Janet M (Daughter of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at St Catherine's Care Home are very dedicated to the care they provide for my mother who now requires nursing care. I am kept informed of any changes in her health and wellbeing which is a great help in the knowledge that she is being well cared for.
My mother has been at the care home now
for 11 months and when able she participated in the activities provided and made use of the hairdressing facilities in the home.
Overall I am satisfied with the care and compassion provided by the staff in the recent months due to the deterioration in her health.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, Janet, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from J N (Husband of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is now going on for 12 months since I last saw my wife which was in early March of this year prior to Covid-19 transmission. She is well settled in the care home and I so look forward to seeing her soon hopefully. The management and staff at the care home are dedicated and caring people. I believe
that it takes a special kind of person to do it as well as they do.

Reply from Kristen Fitzgerald, Marketing Assistant at St Catherine's Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from James F (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad's been here for over 4 months. He has Lewibody's Dementia and at times he displays very challenging behaviour. The staff have been amazing and have a great understanding of his condition. They have gone out of their way to make him comfortable and to help in the treatment he needs. Five stars
and well done.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, James, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Alan C (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing this on behalf of my sister and myself relating to our mother who is a resident. Our mother moved into St Catherine's in May 2020, as such we have not been able to visit so can't comment on the facilities these questions have been left blank. Re other questions, I have answered based on
our experience which has been very positive.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, Alan, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.


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Review from S F (Wife of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Always been happy with his treatment, and the staff have always been very nice and helpful.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a lovely day.


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Review from D W (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St. Catherine's is a lovely care home in which my mother has lived there for around three years now. The carers are all very patient with the residents. They have different events during the year and I am sure they have struggled in the last awful months to do their best. Although I cannot see Mum at
the moment, I never feel worried for her.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from B N (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Been a very strange month, but I feel all the staff have dealt with it wonderfully.
Care on this unit is very good. The staff are excellent, however, I feel the unit is a little drab and needs brightening up and lighter atmosphere to be promoted.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you for your comments about St Catherine's Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


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Review from Karl S (Son of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one when my Mother was admitted into this care home, she has been made very welcome, which has put me at ease that she is being well cared for in every way. Staff always hard-working, helpful, and caring.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, Karl, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


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Review from A P (Wife of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in St Catherine's for about 18 months. I am really happy with his care and the staff are great. I have no hesitation in recommending to anyone.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from C P (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff I've met have been very informative and helpful. The home is more suited to mother's needs, she is happy there. Even under all the stress of the virus, we have been kept well informed. Thank you all.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for St Catherine's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for St Catherine's Care Home is calculated as follows: ( (245 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 276 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Catherine's Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Gill

Gill Johnson

Job Title: Home Manager at St Catherine's Care Home, Bolton

Joined: 2010

Gill achieved her nursing qualifications a little later in life; however, this hasn’t stopped her from thriving. She began as a care assistant and, before progressing to Home Manager, she achieved her nursing qualifications. Gill is very proud of receiving a ‘Good’ rating from CQC for St Catherine’s. She loves working with the local community and creating a bond with them. Outside of work, Gill is a lover of arts and crafts. She is full of creativity and loves knitting and sewing. She is a proud grandmother and enjoys spending time with her family where she can too. Words of encouragement from Gill for someone looking for the right care home would be: “Good care needs to be observed. Make sure the home is clean. Look at the residents to see if they’re happy. Look at the website to see if there are activities going on and have a browse at the menus.”


“I enjoy seeing the residents happy and content. I also enjoy making sure and seeing everything runs smoothly.”