St Catherine's Care Home has a Review Score of 9.9 (9.858) out of 10, based on 24 reviews in the last 2 years. Over all time St Catherine's Care Home has 122 reviews.
Review from Norma C (Son of Resident) published on 16 June 2021
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Review from Kathryn C (Granddaughter of Resident) published on 16 June 2021
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Review from Robert S (Son of Resident) published on 16 June 2021
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Review from Sheila H (Daughter of Resident) published on 8 June 2021
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Review from Roger P (Husband of Resident) published on 8 June 2021
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Review from M K (Daughter of Resident) published on 20 May 2021
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Review from W H (Daughter of Resident) published on 11 May 2021
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Review from Jane P (Daughter of Resident) published on 5 May 2021
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Review from C T (Wife of Resident) published on 22 April 2021
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Review from Anne J (Daughter of Resident) published on 28 January 2021
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Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home
Thank you, Anne, for your comments about your recent experience at St Catherine's Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.
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Review from Janet M (Daughter of Resident) published on 17 December 2020
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Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home
Thank you, Janet, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from J N (Husband of Resident) published on 15 December 2020
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Reply from Kristen Fitzgerald, Marketing Assistant at St Catherine's Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from James F (Son of Resident) published on 8 December 2020
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Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home
Thank you, James, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Alan C (Son of Resident) published on 8 December 2020
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Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home
Thank you, Alan, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.
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Review from S F (Wife of Resident) published on 30 November 2020
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Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a lovely day.
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Review from D W (Daughter of Resident) published on 10 June 2020
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Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home
Thank you, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.
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Review from B N (Daughter of Resident) published on 5 June 2020
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Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home
Thank you for your comments about St Catherine's Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.
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Review from Karl S (Son of Resident) published on 5 June 2020
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Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home
Thank you, Karl, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
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Review from A P (Wife of Resident) published on 4 June 2020
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Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home
Thank you, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.
Facilities
Care / Support
Cleanliness
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Food & Drink
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Value for Money
Review from C P (Daughter of Resident) published on 3 June 2020
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Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home
Thank you, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.858) out of 10 for St Catherine's Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.858 for St Catherine's Care Home is calculated as follows: ( (251 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 288 Ratings = 4.858
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Catherine's Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 May 2022
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Job Title: Home Manager at St Catherine's Care Home, Bolton
Joined: 2010
Gill achieved her nursing qualifications a little later in life; however, this hasn’t stopped her from thriving. She began as a care assistant and, before progressing to Home Manager, she achieved her nursing qualifications. Gill is very proud of receiving a ‘Good’ rating from CQC for St Catherine’s. She loves working with the local community and creating a bond with them. Outside of work, Gill is a lover of arts and crafts. She is full of creativity and loves knitting and sewing. She is a proud grandmother and enjoys spending time with her family where she can too. Words of encouragement from Gill for someone looking for the right care home would be: “Good care needs to be observed. Make sure the home is clean. Look at the residents to see if they’re happy. Look at the website to see if there are activities going on and have a browse at the menus.”
“I enjoy seeing the residents happy and content. I also enjoy making sure and seeing everything runs smoothly.”