St Catherine's Care Home

Queen Street, Horwich, Bolton BL6 5QU
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9.9 122 Reviews
  • St Catherine's Care Home, Bolton
St. Catherine's Care Home is located in the middle of Horwich near Bolton and is close to shops, amenities, public transport and the M62 motorway link. Middlebrook Shopping Centre is just one mile away.

This purpose built care home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at St Catherine's is provided in single occupancy rooms, some of which are spacious enough for sharing.

St. Catherine's provides TV lounges, quiet sitting rooms and a bright conservatory with access to extensive gardens for residents enjoyment. Meals can be served in one of the separate dining rooms, where residents can enjoy the company of others when dining. Meals are based on traditional home cooking using fresh produce, with daily choices being available. Special diets can be catered for.

Visits are made to the home on a regular basis by an experienced hair stylist and a qualified chiropodist. Complementary therapies can be arranged.

Residents benefit from a varied programme of activities that are available.

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Care Provided by St Catherine's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gillian Johnson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Catherine's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Catherine's Care Home Reviews (122)

Total of 122, showing 61-80
9.9

St Catherine's Care Home has a Review Score of 9.9 (9.858) out of 10, based on 24 reviews in the last 2 years. Over all time St Catherine's Care Home has 122 reviews.

Overall Experience

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  • 36
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Date Published

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Review from J N (Husband of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the management and staff are very caring and dedicated to both the residents they care for and the family visiting them.
I believe it takes a particular kind of person to do the job they do and dedication is key. A lot has been said about care home workers have parity with NHS people, I
have seen for myself that this is evident.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


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Review from Julie S (Daughter of Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't be more happy for the care and support my mother and family have experienced.
For staff to sacrifice their own well-being. My family cannot thank staff enough.
God bless and protect you all. Eternally grateful. Forever in your debt. Also a big thank you from our mum.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, Julie, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


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Review from Valerie G (Sister of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not want for anything more - to know he's safe and well looked after and to know that if he has a problem, they let me know. Staff and management are brilliant. God bless you all.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, Valerie, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from J S (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing staff and care workers are wonderful. The care I have witnessed given to my dad has exceeded my expectations and has alleviated any worries that I had before. His room is clean and tidy, and he is clean and neatly dressed every time I see him. He is well-fed and has gained weight over the
past three months. Staff give me feedback on how he is, and that gives me confidence that he is in the right place for his care.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, J S, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from Eileen M (Wife of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband joined the family (EMI unit) on Christmas Eve 2019. From the minute we walked into the home we were all treated with dignity, respect and most of all we felt like we had joined a big happy family. Keep up the good work.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, Eileen, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from G P (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident for 6 weeks. We as a family were well informed by management and nursing staff. Our father's care was extremely good. He was safe and treated extremely well. The staff were all patient and always had time to chat with us. Rooms are clean and well equipped we wouldn't hesitate
in recommending St Catherines to any future residents.

Reply from Olivia Shields, Marketing Assistant at St Catherine's Care Home

Thank you, Grainne, for your feedback following your recent experience at our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.


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Review from Peter G (Son-in-law of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ideal home for Care. Wonderful, caring, supportive staff.
Home is in nice setting with very nice internal decor.
Friendly caring atmosphere.

Reply from Jasmine Bracken, Marketing Administrator at St Catherine's Care Home

Thank you, Peter, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Joanne L (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be extremely helpful, caring, knowledgeable and extremely hard working. My mother and I are very happy with her placement here at St Catherine's. Her room is always clean and tidy. The food is of a very good standard and she really enjoys it.
The overall care and attention
my mother receives is adequate for her needs and I have no need to question it. All of the residents always seem happy and well cared for when I visit my mother.
The reception area is always clean and tidy.

Reply from Ronnie Cavanagh, Marketing at St Catherine's Care Home

Thank you, Joanne, for your comments about your recent experience at St Catherines Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Dorothy B (Sister of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class! My brother was only at St Catherine's for one month on comfort/end of life care. We were more than satisfied with every aspect of the care he received. The staff were fantastic, keeping us informed, and very caring towards us. Everything was spotlessly clean and very comfortable
to my brother and us as visitors. I cannot give praise enough! Please note we have had previous experience of care homes, so it was easy to compare.

Reply from Ronnie Cavanagh, Marketing at St Catherine's Care Home

Thank you, Dorothy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at St Catherine's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from T S (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been in this facility, my dad and I have found all the care staff have been very friendly and pro-active in making my mum's stay very relaxing and providing a friendly atmosphere noting is too much trouble.
They interact with mum very well and she has been eating a lot better than
she has ever done due to the encouragement and time they spend with her.
Also, it's nice for us as a family to also have the interaction as well.

Reply from Ronnie Cavanagh, Marketing at St Catherine's Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at St Catherine's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Vanessa S (Daughter of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at St Catherine's Care Home for 9 weeks. Sadly she passed away in September. Mum loved St Catherine's Care Home and even though her stay was short, she was happy, comfortable and treated with respect and dignity. The staff at St Catherine's Care Home are amazing not only in there care
for mum but going out of their way for her family too. Thank you to everybody at St Catherine's Care Home for their care of my late mum.

Reply from Ronnie Cavanagh, Marketing at St Catherine's Care Home

Thank you Vanessa for your kind comments about our Care team. We appreciate you taking the time to leave feedback for St Catherine's Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at St Catherine's did see some friendships flourish with both the Care team and residents. Thank you again Vanessa, if there is anything more we can do please do not hesitate to reach out.


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Review from Alan M (Son of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend St Catherines, it is by far the best care home that we have used.
They cared for my Father during his last few weeks, the staff are very friendly, nothing is too much trouble.
They treated my dad with dignity and the level of caring is beyond reproach.
The facilities are
good the rooms are good and you are free to make this feel your own during your stay.
Highly recommended.

Reply from Ronnie Cavanagh, Marketing at St Catherine's Care Home

Thank you, Alan, for your feedback and for taking the time to share your experience at St Catherine's Care Home. We are so sorry to hear about your Father but pleased you felt your Father received great care and hope that their time at St Catherine's did see some friendships flourish, especially with the care team.


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Review from Maria F (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the experience to be very well organised, helpful and at ease. All in all my sister and I were more than happy when explained about what would happen next week with our mother.

Reply from Ronnie Cavanagh, Marketing at St Catherine's Care Home

Thank you, Maria, for letting us know how we are doing at St Catherine's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Sylvia F (Mother of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found since our daughter first came to St Catherine's, they have treated her with love and care. Although she is unable to tell us how she feels, we are sure she is content and happy but doesn't always or cannot show her feelings. Staff are always there and look after her very well, with her
being given so much care, it makes our lives much easier.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Catherine's Care Home

Thank you, Sylvia, for your comments about your recent experience at St Catherine's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the wonderful feedback.


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Review from Barbara B (Wife of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone helpful and answer all questions. All very friendly.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Catherine's Care Home

Thank you, Barbara, for sharing your experience of St Catherine's Care Home. We are pleased to hear it has been so positive. We look forward to seeing you again soon. Take care.


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Review from Roland B (Resident) assisted by family/friend published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All friendly, helpful, nothing too much trouble. Answer all questions.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Catherine's Care Home

Thank you, Roland, for sharing your recent experience of St Catherine's Care Home. We are happy to hear it has been so positive. Thanks again and have a fantastic day!


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Review from Amanda W (Daughter-in-law of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother who sadly passed away on November 10th 2017 was given care second to none, full of compassion, dignity. They always kept to us up to date with any medical changes and changes with her care staff. A head nurse couldn't do enough for her and us as a family. Would highly recommend St Catherines.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Catherine's Care Home

Thank you, Amanda, for your kind comments during this difficult time about your experience of St Catherine's Care Home. We really do appreciate you taking the time to let us know how our team are doing. Our number one priority is our resident's well-being and ensuring that every person is treated with the dignity and care they deserve. Thank you again for such a lovely review.


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Review from Susan S (Sister-in-law of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with this care home. Staff are kind and caring. Home is clean and bright and the standard of care is really good.


Staff are all friendly and will answer any questions and sort out any problems.


Reply from Ronnie Cavanagh, Digital Marketing Executive at St Catherine's Care Home

Thank you, Susan, for sharing your recent experience of St Catherine's Care Home. We really appreciate you taking the time to let us know how we are doing. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and that you have found our staff to be so supportive during your experience here. We look forward to your next visit. Take care!


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Review from Kenneth C (Husband of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife loves coming to St Catherines Care Home, she loves all the staff, carers they look after my wife well. Cannot fault the place.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Catherine's Care Home

Thank you, Kenneth, for your comments about your recent experience at St Catherine's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Julie H (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have no complaints. My father has been here nearly 18 months. However, at one point I don't think Dad was being put in pyjamas at bedtime which I strongly disagree with. Now I don't know whether this was due to him fighting with carers or not but handled rightly Dad can be talked round and
he is always dressed during the day, so I think there has been a communication problem somewhere. I feel the night time staff don't seem to put enough effort in.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Catherine's Care Home

Thank you, Julie, we appreciate you taking the time to give us feedback at St Catherine's Care Home. All of our staff are committed to providing the best possible care experience for all of our residents. We are sorry to hear that there have been some areas where you have not been satisfied. Please contact the home manager who would welcome the opportunity to address your points in more detail. Thanks again and have a wonderful day!


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for St Catherine's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for St Catherine's Care Home is calculated as follows: ( (251 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 288 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Catherine's Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Gill

Gill Johnson

Job Title: Home Manager at St Catherine's Care Home, Bolton

Joined: 2010

Gill achieved her nursing qualifications a little later in life; however, this hasn’t stopped her from thriving. She began as a care assistant and, before progressing to Home Manager, she achieved her nursing qualifications. Gill is very proud of receiving a ‘Good’ rating from CQC for St Catherine’s. She loves working with the local community and creating a bond with them. Outside of work, Gill is a lover of arts and crafts. She is full of creativity and loves knitting and sewing. She is a proud grandmother and enjoys spending time with her family where she can too. Words of encouragement from Gill for someone looking for the right care home would be: “Good care needs to be observed. Make sure the home is clean. Look at the residents to see if they’re happy. Look at the website to see if there are activities going on and have a browse at the menus.”


“I enjoy seeing the residents happy and content. I also enjoy making sure and seeing everything runs smoothly.”