Meadow Bank House Care Home has a Review Score of 9.6 (9.629) out of 10, based on 19 reviews in the last 2 years. Over all time Meadow Bank House Care Home has 90 reviews.
Review from C B (Son of Resident) published on 19 March 2025
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5.0 out of 5
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Review from June J (Niece of Resident) published on 7 March 2025
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5.0 out of 5
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Review from Brian B (Husband of Resident) published on 21 January 2025
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5.0 out of 5
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Review from L B (Daughter of Resident) published on 16 January 2025
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5.0 out of 5
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Review from Matthew B (Son of Resident) published on 9 January 2025
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5.0 out of 5
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Review from Alice H (Wife of Resident) published on 9 January 2025
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4.0 out of 5
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Review from S R (Friend of Resident) published on 23 October 2024
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Meadow Bank House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased you feel your friend has received kind care and that our staff are knowledgeable and able to support and assist your friend with any needs. At Meadowbank House, we strive to create an environment where residents can relax, and visitors can enjoy their visit with their loved ones. We are currently awaiting some refurbishment to the home and there is a decorating schedule in place for bedrooms during which process we will ensure the people who live here are fully involved and are able to choose colours for their room. Please be assured any concerns raised are dealt with effectively through our policies and procedures; we always encourage people to approach the home manager in the first instance.
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Review from Ellen B (Wife of Resident) published on 9 October 2024
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4.0 out of 5
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Review from V B (Partner of Resident) published on 8 July 2024
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5.0 out of 5
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Review from Nina B (Daughter of Resident) published on 10 June 2024
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5.0 out of 5
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Review from C V (Daughter of Resident) published on 20 February 2024
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5.0 out of 5
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Review from J A (Daughter of Resident) published on 24 November 2023
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5.0 out of 5
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Review from B M (Brother of Resident) published on 22 November 2023
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5.0 out of 5
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Review from R B (Nephew of Resident) published on 10 November 2023
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4.0 out of 5
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Review from Marie B (Cousin of Resident) published on 10 November 2023
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4.0 out of 5
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Review from Daniel W (Son of Resident) published on 4 August 2023
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5.0 out of 5
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Review from Sheila T (Niece of Resident) published on 6 June 2023
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5.0 out of 5
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Review from Christine W (Daughter of Resident) published on 30 May 2023
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5.0 out of 5
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Review from Amanda S (Daughter of Resident) published on 5 May 2023
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5.0 out of 5
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Review from susan d (Daughter of Resident) published on 10 January 2023
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Overall Experience
5.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Meadow Bank House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your lovely words about the care your Mum receives; we are very proud of our staff team who work hard to provide quality, kind care. We have taken on board your comment about your Mother’s clothing, and this will be reviewed as part of our ongoing quality improvements.
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The Review Score of 9.6 (9.629) out of 10 for Meadow Bank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.629 for Meadow Bank House Care Home is calculated as follows: ( (155 Excellents x 5) + (56 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 224 Ratings = 4.629
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Meadow Bank House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Dec 2023
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Job Title: Home Manager
Introducing Jincy Lukose
Home Manager at Meadow Bank House, Great Lever
What does kindness mean to you?
“To see a smile on the face of my Residents and Colleagues. Happy people make a happy home.”
As a Registered Nurse, Jincy has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Jincy shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Jincy remarked:
“Being able to provide a homely atmosphere for my Residents. Caring for other people makes me feel valued. And I also love being able to help Colleagues achieve their professional goals.”
Outside of work, Jincy enjoys spending time with her family, cooking and travelling. One of her biggest achievements was working as part of an operation theatre for a nurse's training project in India.
If you would like to find out more about Meadow Bank House, Jincy would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
