Meadow Bank House Care Home

Green Lane, Great Lever, Bolton BL3 2EF
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9.6 90 Reviews
  • Meadow Bank House Care Home, Bolton
Meadow Bank House care home, situated in the residential area of Great Lever, halfway between Bolton and Farnworth, supports older people to lead their best lives with personalised residential and nursing care.

A friendly, purpose-built home, Meadow Bank House has a range of both en-suite and wet rooms, as well as a cinema, hair salon, nail bar and access to a minibus for day trips out, where residents can explore the local area.

The catering team at Meadow Bank House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors which can be enjoyed across the welcoming dining spaces. During the warmer months, the pretty patio and garden are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The dedicated and professional care team at Meadow Bank House like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Meadow Bank House the team encourage residents to take an active role in the Great Lever community.

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Care Provided by Meadow Bank House Care Home

  • Primary Care Categories
  • Older Person Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jincy Lukose (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Meadow Bank House Care Home Reviews (90)

Total of 90, showing 21-40
9.6

Meadow Bank House Care Home has a Review Score of 9.6 (9.629) out of 10, based on 19 reviews in the last 2 years. Over all time Meadow Bank House Care Home has 90 reviews.

Overall Experience

  • 58
  • 30
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Date Published

90
8
10
19
71

Review from G T (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome on the many visits I made. Staff showed care and support always towards my mum. I was always informed of any changes in circumstances. I feel my mum's needs were met and she was always treated with dignity and respect although bed bound for the last few weeks of her life.
She was kept as comfortable as possible, my only criticism was on a couple of occasions during Covid I took new clothing for my mum which she never received. I understand it's very difficult when dealing with lots of belongings for people but I felt slightly let down and frustrated, but otherwise a very positive experience. Thank you.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Meadow Bank House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your kind words regarding the overall care your Mother received whilst residing at Meadow Bank House Care Home. We would like to apologise for the misplaced items you have reported. Since covid restrictions have lifted we have been able to provide much more training for both existing and new members of staff regarding personal property management.


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Review from Jon B (Husband of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Meadowbank is excellent, all the staff are caring happy people and they look after my wife extremely well. She could not be in better hands!

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Review from Vivien L (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has resided at Meadow Bank since March 2021. All the staff are friendly and approachable. I am well informed when mum is ill, and they are always willing to talk things through to put my mind at ease. The home is clean and well maintained. The food is very good and varied to cater for everyone's
needs, including lots of snacks/drinks. The Pod is a great addition, although it was installed for the regulations of the pandemic, mum likes to sit in it. All Covid rules and regulations are followed. Mum is well cared for by all at Meadow Bank.

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Review from Mike R (Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for about 15 months, and the staff are kind and courteous. The staff put you first, and the meals are very good and get three good meals a day plus a supper drinks of your choice within reason. The facilities are very good, and my room is cleaned daily. If as a resident you have an
incident and you let staff know, it is attended to immediately. Clothes are cleaned every day. If you have a request, the staff will try to carry it out.

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Review from R H (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in requiring a palliative care bed, his wishes and requests have been respected and staff have done everything in their power to ensure these were carried out. The care Dad has received has been excellent with an amazing supportive care team and management. Thank you for all you have and
continue to do.

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Review from Carol B (Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean, the staff are all friendly, and everyone has been great. The food is delicious. Would have preferred my own shower but I can’t do that anymore, I need the assistance. I like my room. I would like fresh water and for my room to be decorated and a little fridge for lemonades.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Meadow Bank House Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are so pleased you are enjoying your stay at Meadow Bank House and that your experience has been a positive one. We are happy to arrange for your room to be decorated and support your wish for a fridge in your room so that you can keep drinks cold. The home manager will discuss these requests with you and assist to make the arrangements.


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Review from Pam F (Niece of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I transferred my Auntie to Meadow Bank House specifically for the extra care and attention to detail tailored to each resident. The change over to Meadow Bank was quick and easy, the staff were welcoming and warm, the residents were cheery, the atmosphere is happy. A key factor is motivation, to stimulate
physically, mentally and emotionally. I fill her room with all her personal memories. The resident's lounge is bright and relaxing, big TV and lots of different comfy chairs. Staff are accommodating, open and friendly. The residents are treated with dignity and respect, there is a positive attitude throughout. A nurse is on-site, the manager is a nurse which is invaluable in making quick medical decisions and she is proactive in follow up treatment. Queries are listened to and dealt with quickly.
I feel confident and secure my auntie is receiving the best care.

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Review from G P (Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy at the home. The staff are great and caring.

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Review from E A (Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so nice, they are always able to cheer me up. We have some good parties too with good music and food.

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Review from J J (Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be kind and respectful. I'm not very social and that's also respected.

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Review from M B (Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With everything that has happened due to covid, the staff have really been great. I've been able to stay in touch with my family by video calls and window visits due to their support.

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Review from W H (Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy and well looked after.

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Review from J L (Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for a while and the staff are nice, friendly and helpful. My room is always clean and I enjoy the food and company. Nice place to live. Thank you to everyone.

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Review from B B (Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home and care ok. Thank you.

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Review from J G (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To me this home is perfect. I am well looked after.

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Review from J M (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here. People and staff are nice.

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Review from Stephanie R (Daughter-in-law of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Meadow Bank a couple of months ago. The transition was easy. The staff introduced themselves to my mother-in-law and family and were very polite. Due to the current situation with Covid we are now unable to visit, although when restrictions were lifted for a short while we
were able to see her in the garden (whilst social distancing at 2 metres). She stated that she was treated with respect and dignity, the staff are all lovely and the food is always fresh, hot and delicious. I can not praise the staff of Meadowbank enough, as I know they will take care of my loved one as I would. My mother-in-law has mentioned the amazing activity staff, although they are unable to have outside entertainment they are more than happy to sit with her and knit, paint her nails or just talk about church. As long as she is happy and treated well then I am happy. Thank you.

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Review from L B (Granddaughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Meadow Bank House for keeping my grandma safe. It's been very hard for us other the last few weeks, but thanks to the staff we have managed to keep in contact via video calls and also writing lovely letters to each other. I know how busy the staff are but they always
find time for us relatives.
You're all superheroes, keep doing what you are doing. We honestly cannot thank you enough.

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Review from S K (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum appears to be extremely happy in Meadow Bank House. She is very well looked after. The home is very clean and the staff are brilliant. Entertainment is improving greatly - no complaints at all.

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Review from P O (Son of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff.
Always clean.

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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Meadow Bank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Meadow Bank House Care Home is calculated as follows: ( (155 Excellents x 5) + (56 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 224 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Meadow Bank House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Jincy

Jincy Lukose

Job Title: Home Manager

Introducing Jincy Lukose
Home Manager at Meadow Bank House, Great Lever


What does kindness mean to you?


“To see a smile on the face of my Residents and Colleagues. Happy people make a happy home.”


As a Registered Nurse, Jincy has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Jincy shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jincy remarked:


“Being able to provide a homely atmosphere for my Residents. Caring for other people makes me feel valued. And I also love being able to help Colleagues achieve their professional goals.”


Outside of work, Jincy enjoys spending time with her family, cooking and travelling. One of her biggest achievements was working as part of an operation theatre for a nurse's training project in India.


If you would like to find out more about Meadow Bank House, Jincy would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.