Meadow Bank House Care Home

Green Lane, Great Lever, Bolton BL3 2EF
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9.6 90 Reviews
  • Meadow Bank House Care Home, Bolton
Meadow Bank House care home, situated in the residential area of Great Lever, halfway between Bolton and Farnworth, supports older people to lead their best lives with personalised residential and nursing care.

A friendly, purpose-built home, Meadow Bank House has a range of both en-suite and wet rooms, as well as a cinema, hair salon, nail bar and access to a minibus for day trips out, where residents can explore the local area.

The catering team at Meadow Bank House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors which can be enjoyed across the welcoming dining spaces. During the warmer months, the pretty patio and garden are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The dedicated and professional care team at Meadow Bank House like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Meadow Bank House the team encourage residents to take an active role in the Great Lever community.

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Care Provided by Meadow Bank House Care Home

  • Primary Care Categories
  • Older Person Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jincy Lukose (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Meadow Bank House Care Home Reviews (90)

Total of 90, showing 41-60
9.6

Meadow Bank House Care Home has a Review Score of 9.6 (9.629) out of 10, based on 19 reviews in the last 2 years. Over all time Meadow Bank House Care Home has 90 reviews.

Overall Experience

  • 58
  • 30
  • 1
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  • 0

Date Published

90
8
10
19
71

Review from Z D (Private Carer of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy working at Meadow Bank.
The staff are nice and very friendly when visiting as a private carer.

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Review from D B (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything from the manager to the cleaners is perfect. I have lived here since 2010, the food is good, anything I ask for I get. Nothing is too much to ask. The staff are great they are like family friends to me.

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Review from June B (Daughter of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was there, mercifully, only a few weeks before she passed away. For most of the time she was ignored - anything she asked for never came. She didn't have a shower for a fortnight until we intervened (which was denied by the staff). The manager is lovely but doesn't really have any control
over the residents' care. Her room was nice enough. The nursing care is poor, to say the least. Some of the carers were very nice but they don't seem to have the time to care for the number of residents there. Strangely, one resident seemed to have one to one care and a carer was with him nearly all the time, even sitting watching TV with him in the lounge. Nothing happened unless we as a family complained repeatedly. Heaven help someone who has no-one to stand up for them. I had read glowing reviews but it seems they were misleading. I am sorry we did not place my mother in a hospice or a more caring facility for her final weeks - I will regret this forever.

Reply from Clare Sheehan, Careline Advisor at Meadow Bank House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At Meadow Bank House, we aim to provide the highest standards of care and we appreciate that the consistency of colleagues has a positive impact for residents. The home manager has an open door policy where residents, staff, families and friends can speak to her at any point to discuss any concerns or changes to the care given. As a home, we always look to improve our service and we work closely with the local hospice teams and Macmillan to ensure we are improving our palliative care service. Staff at Meadow Bank House are currently undergoing training for six steps 2, which focuses on palliative care. I am sure the home manager would appreciate meeting you and receiving your feedback. If you would like to discuss this matter further, please do not hesitate to contact us at HC-One.co.uk


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Review from Hannah B (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care is given to my mother. I wouldn't see her being as happy as she is now anywhere else. The carers here are always open to feedback and always so happy to help

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Review from James B (Son of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum took residence in Meadowbank House in September 2018. She came with quite rare and complex nursing needs. These included the need for 24/7 Oxygen, Diabetes, and a Palliative care plan. She had been diagnosed with IPF (Idiopathic Pulmonary Fibrosis). It's a terminal disease with no cure (up to
5 years prognosis) requiring full round the clock care for washing, using the toilet, and getting dressed. She needed Oxygen from two concentrator machines, Oxygen cylinders, and constant review of her condition's status. The staff all worked together well. It was a massive learning curve, but all did their absolute best. We cannot praise them more. As well as Mum's medical needs, the staff developed good friendships with her. They were all so dedicated, professional, loving, sensitive, and very helpful to help make her feel at home. Mum was looked after and was very comfortable in her last 12 months. Thanks to all the staff, who we now consider our friends!

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Review from L M (Granddaughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my grandma every day and she is always well-dressed, hair and nails always done nicely. My grandma has always dressed well and must be colour co-ordinated and the staff do an amazing job to support her, I'm really happy she is there. I don't think there are other homes that would care for her
like Meadow Bank. Thank you.

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Review from M B (Resident) assisted by family/friend published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like this home because it is clean, the food is good and I am well looked after. I feel safe knowing there is someone here who can help me. I like my room as it is very light as I have poor eyesight, so it is better for me. I am very happy here.

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Review from N O (Sister of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Meadow Bank have gone 'the extra mile' to assist and care for my sister. They have worked with her therapist to help her achieve her potential. It is obvious that the staff have gotten to know my sister and care for her.

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Review from A C (Friend of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend, I haven't seen him for a couple of years and he looks great.
The food and meals look very nice. The staff there even feed me as I come on 2 buses. The staff are really nice and friendly, lovely home and atmosphere. I wouldn't mind living there myself.

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Review from S W (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always provide excellent care. They provided outstanding care in my mother's final days.

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Review from H C (Private Carer of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Meadow Bank House Care Home is a safe and secure place for anyone who is in need of care. The home is so lovely and the staff here are so hardworking. The home has a team of nurses who are so passionate in doing their job, humble and they are very respectful when communicating with their service users
and visitors. Above all, I can say the home delivers a good standard of care.

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Review from Deborah C (Private Carer of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home. Nurses, carers, kitchen staff, cleaners, laundry staff, seniors and management are all very professional and are genuine of a caring nature. The atmosphere in the home is good and uplifting. Residents are happy and relaxed and are always clean and respectable. Their dignity is always the
number one priority. The activities are good and get residents involved i.e. music to sports games, board games etc. I would recommend Meadow Bank to anyone looking for an excellent standard care home.

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Review from H L (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Meadow Bank House Care Home in September 2018 after spending several months in hospital. She suffers from Idiopathic Pulmonary Fibrosis (IPF) which means she needs constant oxygen, which is very testing, even for the most experienced staff. This means Mum has more care needs than
the average person in the home. The staff here are always on the ball, nothing is too much trouble and Mum feels happy and well looked after. The only negative thing I can say is that the few jobs that need doing/fixing are never done quickly, but this is due to maintenance and not the carers and nurses.

Reply from Clare Sheehan, Careline Advisor at Meadow Bank House Care Home

Thank you so much for the lovely compliments, it means a lot to me and the staff team at Meadow Bank to read such lovely feedback about your thoughts and your mother’s views of our home, we are very grateful. I am sorry that you are not happy with the time it takes to get some jobs done. I have taken on board your concern and have discussed this with the maintenance operative to ensure all tasks, however big or small, are dealt with in a timely manner. We have a maintenance diary that we ask colleagues and visitors to write in if there are anything that needs completing, this is situated next to the manager’s office under the T&A terminal.


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Review from Susan A (Daughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice clean home, lots of caring staff, safe environment and like home from home. Friendly manager and staff and one of the best care homes I've come across.

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Review from Lynda J (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff, they have been amazing with both my mum and family, we all feel so happy and content with the placement. The home is so clean and fresh with no malodorous smells. Everyone is so kind and caring and Mum is so well cared for. The atmosphere is brilliant
and the entertainment is unbelievable. Once again a big thank you for all your kindness and care, this is well appreciated for a hard job done so well.

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Review from C M (Friend of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found this home to be clean, fresh and the staff hard-working, cheery and efficient.

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Review from E O (Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for a few years now. I'm happy here, the staff are helpful to me, I'm glad I am living here and nowhere else.

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Review from Michael T (Friend of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the improvement in the health of my friend since her arrival at Meadow Bank House Care Home several months ago. I have found the staff to be very caring and competent. They are always helpful and ready to go the extra mile. My friend is very satisfied with the meals and drinks
that are provided and I believe she would agree with the scores I have given here. If in the future, I needed residential care, I hope it will be somewhere like Meadow Bank House Care Home.

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Review from Colin T (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care of my mother at the home. The staff are very hard working. The day to day running of the home is very good. The staff are very good.

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Review from Gordon P (Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not enough chairs for visitors.

Reply from Claire Hurworth, Care Line Manager at Meadow Bank House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry that when you have visited there have not been enough chairs. The Home Manager has taken immediate action to address this.


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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Meadow Bank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Meadow Bank House Care Home is calculated as follows: ( (155 Excellents x 5) + (56 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 224 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Meadow Bank House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

Jincy

Jincy Lukose

Job Title: Home Manager

Introducing Jincy Lukose
Home Manager at Meadow Bank House, Great Lever


What does kindness mean to you?


“To see a smile on the face of my Residents and Colleagues. Happy people make a happy home.”


As a Registered Nurse, Jincy has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Jincy shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jincy remarked:


“Being able to provide a homely atmosphere for my Residents. Caring for other people makes me feel valued. And I also love being able to help Colleagues achieve their professional goals.”


Outside of work, Jincy enjoys spending time with her family, cooking and travelling. One of her biggest achievements was working as part of an operation theatre for a nurse's training project in India.


If you would like to find out more about Meadow Bank House, Jincy would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.