Review from Lynn H (Sister of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience

My sister is very settled at Farnworth. The staff go above and beyond to make her comfortable. We have just attended a lovely garden party with a signer and buffet. It was a lovely day.

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

Thank you for such wonderful comments. I will share this with the team.

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Review from Christopher G (Son of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience

Staff are always friendly and willing to help and the food is always of good standards.

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

Thank you for your kind words and I appreciate you taking the time to complete the review.

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Review from K H (Friend of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience

Absolutely beautiful home. Exceptionally clean and staff are very lovely and do an amazing job.

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

What wonderful comments. Thank you very much indeed.

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Review from M F (Friend of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience

I find staff do not always make you feel welcome, some very nice.
Lack of stimulation for residents.
My friend says there are TVs and Phones in every room, not so.
Personal care could be better.
Diet not very good, soup and sandwich, if you have swallowing problems, chef.
Bar optics empty.
Clothes

washed but not ironed.
Garden party coming up. I bet the garden is cleaned up by then.

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

I am sorry to hear that you are dissatisfied with the service we have provided for your friend. I would be extremely happy to meet with you again to discuss these areas. As you are aware we have a dedicated well-being team who work alongside our care staff and I believe that arrangements were put in place to ensure you received communication daily from your friend which was supported by the team here at the home. Our menus here at the home accommodates a variety of diets in line with assessed needs and again I am happy to share with you a sample of menus.

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Review from T N (Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

The care home is brilliant. The best one ever. The staff are fantastic and always have a lovely smile.

Reply from Sarah Willitts, Regional Manager at Farnworth Care Home

Thank you for this wonderful review. We will pass on your feedback to the staff.

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Review from Gary D (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

Previously commented on the staff as they have been brilliant during the Covid pandemic. Without their dedication, my mother wouldn't have survived if living at home. They are always happy to chat about your loved ones and have a smile when greeting you. I could eulogise all day about the staff. Only

one negative comment would be regarding the laundry service, laundry service is a nightmare in my humble opinion as clothes not only go astray even with name tags. It's constant having to replace missing items which is a financial burden and most poignantly is upsetting to my mum. Last week's visit my mum didn't a pair of socks to her name. Socks are just one example, had to replace jumpers, cardigans, vests and nightwear.

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

I feel humbled to read your review regarding the care and compassion shown towards your Mother and I feel so very proud of the team who spend their days knowing that a smile makes a difference to a persons life. It is, however, always a disappointment when we identify a shortfall in the service and I can assure you that I am happy to review our system to try to improve on this.

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Review from Alan R (Husband of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

A wonderful, caring team who go above and beyond to give the kind of support you would want for your loved ones. They have been amazing with my wife and all of the family appreciates everything they do for her. So glad she came here nearly 5 years ago. We wouldn't want her to go anywhere else!

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

Thank you very much indeed for such wonderful comments. I will be sure to share with the team here within Farnworth Care Home.

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Review from Lynda U (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

The care given at Farnworth Care Home to my Mum has been excellent. The lovely staff have looked after her with compassion and dignity. My Mum loves all the staff and is grateful for a chat if they have time. I have been visiting her again after the lockdown and I always take a lateral flow test and

wear PPE before I can enter the home this is always done efficiently. This home is always nice and clean and always smells nice.

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Review from Andrea (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

Farnworth Care Home continues to provide exceptional care for my mum who has now been a resident on Belmont for almost five years. The strength of the Belmont Unit is the leadership and the staff, their consistency and high standards of genuine care mean that residents are known well and are cared for

as family members. The challenges afforded by the coronavirus pandemic have led to high levels of anxiety for family members of care home residents, however this has been eased by the regular communication, the solution focussed approach and the knowledge that my mum is being cared for and loved by a team that knows her well. I could not ask for more from any staff member. My mum has a high level of need and poor cognition and communication but the staff on the unit understand and anticipate her wants and needs and equally importantly they make her happy. I feel very lucky that my mum is able to be cared for at Farnworth Care Home.

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

Dear Ms O'Callaghan - such wonderful comments leave us all speechless!

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Review from John H (Son of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience

The nursing staff were very unsympathetic with us during dads final days. My sister wasn't allowed to say goodbye to dad, because I had already seen him. They even denied dad's request to see my sister. Horrible place, this place is more like a prison.

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

Dear John H - It is deeply regrettable that your experience of Farnworth Care Home leaves you so very upset, however, we have to be seen to be following the guidelines at the time regarding visiting care homes when the nation was at its height of the Covid 19 pandemic. These guidelines were in place to keep vulnerable people safe at the time. I am more than happy to meet with you directly if you feel able to.

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Review from J S (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience

Inside the care home there is a pleasant atmosphere. All staff, I have come into contact with, are friendly and very helpful. The rooms are kept very clean and have everything needed making the residents comfortable. There are a number of activities available so that residents can be as active and involved

as they wish. Having a 'hairdressers' open within the home is excellent!

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

Good morning and thank you very much indeed for your splendid comments.

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Review from Diane H (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been in this home for two years now and always seems happy. The staff have always been helpful and polite. They have done an excellent job with the residents during lockdown and kept me informed regarding my mum.

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

Thank you very much indeed for such lovely words. It is always a pleasure to share such feedback with the team here at Farnworth Care Home.

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Review from Karen B (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience

The carers who I have dealt with, I feel have been excellent,t and if inspected would be outstanding. I feel they have a really tough job and in the circumstances, I am very happy with them. I do feel office management is poor, however. I did request a call back from the regional office manager and

as of yet... I have not received one, nor have I received one from the office management team at Farnworth regarding my issue at the time. I also feel that poor phone connections have been an issue, again, on no account do I put the blame at the door of the carers, this falls on the office management department. To only have two phones on a floor and one that cannot reach certain rooms and internet providers not having previously sorted this issue I feel is poor. Again, this does not reflect the poor carers who run from pillar to post accommodating and bringing relatives to the phones to help it lies with the office management team.

Reply from Sarah Willitts, Regional Director at Farnworth Care Home

Thank you for your review and particularly your praise of the care staff. I hope that following on from our conversation we have resolved the issue. I have also chased the issue with telephones, and hopefully, will have a positive resolution soon. Thank you for giving your feedback and for your support of the staff.

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Review from Kimberley B (Daughter of Resident) published on 4 April 2021
Submitted via Postal Card • Report

Overall Experience

The home provides a good standard of support to my mum but they have needed additional support in covid which I don't believe they received. Visits can only be facilitated Monday-Friday between 9-5 which makes it impossible for working relatives. Staff are friendly, upbeat, caring and compassionate

but they need more of them!

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

I am so very proud of the staff team here at the Farnworth care home who have continued to show compassion and kindness despite such a terrible year for everyone. Their dedication amazes me every day.

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Review from Christine M (Stepdaughter of Resident) published on 4 April 2021
Submitted via Website • Report

Overall Experience

My stepmother was moved to Farnworth Care Home in January 2020 when my Father was taken into hospital. Her situation at their home was just intolerable. She spent 24 hours a day in a dark bedroom, often in a wet bed, carers working under pressure often failed to arrive, my Dad was blind to my step mother's

needs, I had tried over the previous 2 years to get them both to move into a Care Home, but there had been a flat refusal from both. Dad died therefore my stepmother stayed at Farnworth and all I can say is she has thrived. Her underlying diagnosis means she will deteriorate and develop increasing problems as the weeks go by but the wonderful staff at Farnworth Care Home have managed to make life bearable for her, they care, they support, they communicate, they meet the day to day challenges without complaint. I live at the opposite end of the country, and Covid-19 put a stop to any ideas I had of visiting regularly. I am so grateful for the care my stepmother receives, thank you.

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Review from Judith T (Wife of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience

My husband had to be transferred to a nursing home from hospital after several very bad falls, he had developed dementia, I was dreading him leaving me to go in a home but my mind was put at rest immediately. He is so happy and well looked after, the staff are wonderful with him and take great care

of him. He has a nice room with bathroom en suite, TV and plenty of furniture for his needs. I can call him any time except meal times, of course, he has put weight on because he loves the food he is given. He has made friends with other men and they can sit in the TV lounge and talk to each other whilst having a drink etc. There are lots of activities that he joins in with and he tells me he is very happy and that is the most important thing to me. I can always speak to the nursing staff if I’m at all worried about him and I am always reassured by them. I would recommend Farnworth Home to everybody - it’s well run, the place is spotless and airy and the staff are just wonderful.

Reply from Tina Johnstone, Home Manager at Farnworth Care Home

Good afternoon. What wonderful, heartwarming comments to read. If we can support you anymore in the future please do not hesitate to speak to the team. Kind Regards. Tina Johnstone - General Manager

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Review from J N (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience

My dad settled here really quickly and is happy. His condition has improved in the 2.5 years he has been here. It has been very difficult during recent restrictions and the staff have been excellent. We are able to keep in touch daily and several staff members send impromptu photos and updates for us,

which is fantastic. Overall I feel my dad is safe and well cared for here and would recommend.

Reply from Sarah Willitts, Regional Director at Farnworth Care Home

Thank you so much for your feedback. I will make sure the staff team receive your kind words it will mean so much to them. Take care and we really hope to be able to see you soon.

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Review from Deborah B (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience

My mum only spent a short time in the residential unit at Farnworth, prior to her passing this week. However, I can say that despite the difficulties with restrictions emanating from COVID, we know our mum was surrounded by very professional, deeply caring and committed, day and night staff. During

the last few days of mum’s life, my mum, sister and I were shown nothing but respect and kindness throughout and the staff went above and beyond the call of duty to make mum, my sister and I comfortable, allowing us to stay, during this very emotional period. We are indebted to each and every one of the staff who crossed our path and thank you from the bottom of our hearts.
Two sisters.

Reply from Andrea Gamble, Regional Director at Farnworth Care Home

Thank you for taking the time to share your very kind comments at such a sad time for you. We are very sorry for your loss. It is heartening to note that you felt your mum was well cared for, and you were supported as a family in these very difficult times. Your comments have been shared with the staff.

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Review from P R (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience

Thie care home gives excellent care. Mum is looked after extremely well. The food always looks lovely. I would have no problem in recommending this care home.

Reply from Andrea Gamble, Regional Director at Farnworth Care Home

We are so pleased to hear that your Mum is being well looked after by our dedicated staff team and thank you for the kind feedback and recommendation of the home to others.

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Review from Susan R (Daughter-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

Whilst this has been an extremely emotional time for my father-in-law and the family, everyone in the care home has been amazing.
Many thanks.

Reply from Andrea Gamble, Regional Director at Farnworth Care Home

Thank you for your very positive comments, we are very pleased to note that you and the family have been supported by our dedicated team of staff.

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Farnworth Care Home

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