Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.
There are no restrictions or booking requirements to visit Bright Meadows Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Bright Meadows Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
Bright Meadows Care Home has a Review Score of 9.3 (9.283) out of 10, based on 38 reviews in the last 2 years. Over all time Bright Meadows Care Home has 116 reviews.
Review from David T (Son of Resident) published on 20 October 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from HC-One, Careline Team at Bright Meadows Care Home
Thank you for your review. We take all concerns very seriously and apologise that some clothing has been lost. We have been trialling a new tagging system for labelling Resident's clothes which has proved effective, however, it is very time-consuming. We do ask that relatives help their loved ones, and our staff, by asking them to label the clothes. We would be very happy to help if this causes any difficulty for you. Thank you for your positive comments about the care your relative receives. We are delighted that you are happy with the kind and caring service you received.
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Review from Caroline M (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card •
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3.0 out of 5
Reply from HC-One, Careline Team at Bright Meadows Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Thank you for raising your concerns and we are very sorry if this is your experience. Our staff at Four Seasons fully supports the encouragement of motivating our Residents to mobilise safely, if they are physically able and their medical condition allows them to. We aim to provide the necessary care, documented therapy input, based on the on-going support, assessment and expertise from the multi-disciplinary community physiotherapy teams visiting our residents here at Four Seasons Care Home. Since your mum has been at Four Seasons we have actively being working with the Community Physiotherapy Team who have visited your mom to carry out an assessment to define and explore your mothers mobility needs and abilities. The next stage of her rehabilitation will be dependent on the findings and results of recent medical investigations.
The Home manager operates an open door policy. Please feel free to call in any time to discuss any concerns you may have.
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Review from Sharon N (Daughter of Resident) published on 15 September 2016
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4.0 out of 5
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Review from C.A. J (Niece of Resident) published on 5 September 2016
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4.0 out of 5
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Review from Jeffrey B (Husband of Resident) published on 30 August 2016
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4.0 out of 5
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Review from Susan J (Daughter of Resident) published on 23 August 2016
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4.0 out of 5
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Review from Milly E (Great-granddaughter of Resident) published on 23 August 2016
Submitted via Website •
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5.0 out of 5
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Review from B W (Husband of Resident) published on 17 August 2016
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4.0 out of 5
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Review from Janet M (Daughter of Resident) published on 15 April 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from HC-One, Careline Team at Bright Meadows Care Home
Thank you for your comments.
We can confirm that we have looked into the issues that have been raised.
We are sorry that tops have been found open on tubes of cream. A new system has been put into place to ensure that creams and ointments are stored away from resident bedrooms in a treatment room. These are checked daily by the nurse in charge.
A review of meal service has taken place with the support of a hospitality manager and the catering team are committed to providing appetising and varied texture modified meals. Porridge is available every morning and is fortified to enhance the nutritional content. Honey and preserves are also available to add to the porridge if it is to the person's taste. The chef is happy to provide mashed banana.
We are sorry if drinks have been presented over-thickened. All staff who assist with drinks have been assigned training on the use of thickening agents. Visual prompts have been out into place on the use of thickening agents in resident care documentation and care plans state the consistency required and the number of scoops needed to achieve the consistency.
We would welcome your input at a review of your Mother's care and will make contact to arrange this.
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Review from Victoria G (Daughter of Resident) published on 31 March 2016
Submitted via Website •
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3.0 out of 5
Mum is extremely happy on this unit it is nicely decorated with lots of little touches that help when you have dementia i.e different coloured doors, memory boxes, black and white photos and past years memorabilia
The staff are cheerful and very accommodating the senior in charge is lovely and is very passionate about the job she does and she cares very much about the residents.
The entertainment is good with various events taking place mum in particular enjoys the singers who entertain with music from days gone bye and a dance the entertainment staff are enthusiastic and encourage residents to join in.
I do hope that the management resolve its current problems restoring the homes reputation.
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Review from E S (Wife of Resident) published on 26 January 2016
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4.0 out of 5
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Review from Freda K (Wife of Resident) published on 5 January 2016
Submitted via Postal Card •
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4.0 out of 5
Reply from HC-One, Careline Team at Bright Meadows Care Home
We take on board the comments on this review. We do currently use agency staff alongside our own staff. We are actively recruiting into vacant posts however in the interim we must maintain safe staffing levels with the use of agency. This concern has been addressed formally through our complaints policy and the relevant Agency made aware of the incident formally.
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Review from Paul D (Son of Resident) published on 21 December 2015
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5.0 out of 5
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Review from D P (Husband of Resident) published on 10 December 2015
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5.0 out of 5
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Review from C B (Relative of Resident) published on 25 November 2015
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5.0 out of 5
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Review from Sharon J (Niece of Resident) published on 17 November 2015
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4.0 out of 5
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The Review Score of 9.3 (9.283) out of 10 for Bright Meadows Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.283 for Bright Meadows Care Home is calculated as follows: ( (192 Excellents x 5) + (200 Goods x 4) + (47 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 448 Ratings = 4.283
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bright Meadows Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 121 registered maximum number of service users is 24.2, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Sep 2023
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Job Title: Home Manager
Joined: 2022
Julie is the Home Manager of Bright Meadows Care Home.
Job Title: Clinical Deputy Manager
Hi, my name is Fiona. I am one of the Clinical Deputy Managers at Bright Meadows Care Home.
I started my healthcare career as a Midwife and gained 30 years of experience in the field before turning to nurse in 2016.
I have previously lived in Saudi Arabia and Australia, although I am originally from the south of England.
Job Title: Administrator
Hello, my name is Kathryn, and I am the Administrator at Bright Meadows Care Home.
I have been working in the caring profession for 24 years. I worked as a Care Assistant for many years and was a Night Care Assistant at Bright Meadows Care Home for 4 years prior to accepting the Administration role. I pride myself in being hands-on in my role and ensuring that I develop good relationships with residents, families, and team members to ensure the delivery of quality person-centred care.
