Mill View Care Home

Bridgeman Street, Bolton BL3 6SA
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8.6 75 Reviews
  • Mill View Care Home, Bolton
Mill View offers a range of care services that ensure the right level of care is provided for each resident. Whether staff are helping people to remain as independent as possible or providing complete dementia care, the home will be able to cater for each individual’s needs. Care is available for short or long term requirements and includes dementia care and palliative care.

Mill View comprises of four spacious houses; each house has its own dining room and lounge for residents to enjoy spending time in. All houses have access to the large gardens and bright conservatory and patio area.

Tasty meals are cooked in the home daily, as well as homemade cakes which are served every day with afternoon tea.

The home has several clubs which residents are encouraged to get involved with to continue a hobby, or even start a new one. Clubs include flower arranging, painting and gardening.

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Care Provided by Mill View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 180 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Weekes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (180)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Mill View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £1,095
    • Self-Funded Nursing Care from £1,195
    • Self-Funded Nursing Dementia Care from £1,295

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Mill View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of free private parking on site


Mill View Care Home Reviews (75)

Total of 75, showing 1-20
8.6

Mill View Care Home has a Review Score of 8.6 (8.591) out of 10, based on 14 reviews in the last 2 years. Over all time Mill View Care Home has 75 reviews.

Overall Experience

  • 48
  • 22
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Date Published

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Review from G S (Husband of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife seems happy here and the staff are lovely.

Reply from Andrea Cahill, Acting Home Manager at Mill View Care Home

Many thanks for this lovely review. We are extremely pleased that your wife has settled so well and that you are happy with Millview, We will pass on your kind comments to the staff team. On behalf of us all, thanks again.


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Review from Sylvia C (Wife of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The current support which is given to the patients is excellent and very attentive in every way. The cleanliness is top-class. I am happy to leave my husband in such caring hands, knowing he is being well looked after.

Reply from Andrea Cahill, Acting Home Manager at Mill View Care Home

Many thanks for this lovely review. We are extremely pleased that your husband has settled so well and that you are happy with Millview, We will pass on your kind comments to the staff team. On behalf of us all, thanks again.


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Review from S B (Nephew of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Mill View delivered a very good standard of care and would definitely recommend it to anyone. I found the staff very caring and very hardworking from the carers to the maintenance team. I will always have fond memories of my aunt's time there.

Reply from Cameron Murison, Home Manager at Mill View Care Home

Many thanks for this lovely review, it was a joy to look after her.


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Review from M Y (Daughter-in-law of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

So disappointed in the care my mother-in-law recently received in this home. Residents are left facing each other in chairs for 12 hours of the day while staff sit playing on their phones or playing cards there is very little interaction with the residents. The rooms stink of urine and the sippy cups
given to residents had black mould on. If asked any questions the staff don't seem to know the answers they have to check. Overall most but not all of the staff are just going through the motions with very little interest in who they are caring for.

Reply from Cameron Murison, Home Manager at Mill View Care Home

Thank you for your review although your experience is disappointing to read, we appreciate any feedback as this is how we improve the service.
In regards to staff using their mobile phones, we have a no mobile phone use policy but the devices staff use to document care notes look almost identical to smartphones. In terms of staff playing cards, this is something I have implemented to increase resident interaction, it has been noted that residents are more likely to join in an activity if they see staff enjoying it so I have advised staff to start activities themselves to try and increase resident engagement. The unit your relative was staying at is currently undergoing a refurbishment, all the chairs were replaced this week and the lounge is being re-arranged. Our recent infection control inspection rated all units as good and our recent CQC inspection noted how clean the home was.


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Review from Susan N (Sister-in-law of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my brother in law since his admission to Rutland house in February this year has been very good. He settled very well and despite the fact that we as his family would rather that he wasn't in care, we are reassured that he is being taken good care of. There are a few areas that
we feel could be better managed in an ideal world but sadly we don't live in an ideal world. The staff at Rutland house are worth their weight in gold and we are eternally grateful to them for the care and kindness that they show to our beloved family member. Your patience and kindness is priceless .

Reply from Paul Lawson, National Sales Manager at Mill View Care Home

Hello Susan and thank you very much for your review. We are extremely pleased that your brother-in-law has settled so well and that you are happy with the care that he receives at Mill View. We will pass on your kind comments to the staff team. On behalf of us all, thanks again and best wishes to you and the family.


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Review from E B (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care shown to Mum who has been in the Albion unit for a good few years now.
Great communication between staff and family.
Mum is very well cared for, hair cut and clean and well fed.
Daily activities to keep residents entertained and nothing is too much trouble.
Staff are receptive to
requests concerning Mum.
They are her family when family cannot be there.

Reply from Cameron Murison, Home Manager at Mill View Care Home

Thank you very much for your review. I expect all my staff to treat our residents like they are their own family, I'm very glad to hear you feel they do this.


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Review from Michael K (Son of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are compassionate and caring and work very hard to meet the needs of the elderly people they are looking after in which is a particularly challenging environment.

Reply from Cameron Murison, Home Manager at Mill View Care Home

Thank you very much for your review, we appreciate all feedback and strive to be outstanding in all areas.


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Review from J B (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother at Mill View Care Home has been exemplary. I cannot praise the professionalism of all the staff enough. The home is clean, well-maintained and easy to access. I have no concerns at all.

Reply from Cameron Murison, Home Manager at Mill View Care Home

Thank you so much for your review, we really appreciate the feedback and are very glad to hear you are so happy with the care provided to your mother. Many thanks.


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Review from John W (Husband of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love it. Always good. Genuine love and care for those in need and every one of the staff showing concern for those around them. Can't praise them enough.

Reply from Cameron Murison, Home Manager at Mill View Care Home

Thank you very much for your review, I am very glad to hear your kind comments about our staff.


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Review from Marion R (Sister of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is being very well cared for and is treated with great dignity and kindness. The staff are very gentle and caring. They answer all of my questions and nothing is too much trouble. My sister tells me the food is very good. Her room is very comfortable.

Reply from Cameron Murison, Home Manager at Mill View Care Home

Thank you very much for your review, it's great to read how happy your sister is living at Mill View,


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Review from John B (Husband of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife will shortly have been a resident of Mill View for 12 months. Both my sons and I are very pleased with both the care and attention shown to her during this time. She is very well looked after, and all her family cannot thank all the staff at Mill View for this. With regards.

Reply from Cameron Murison, Home Manager at Mill View Care Home

Thank you very much for your review; this is the level of service we strive to deliver to all of our residents, and I am very pleased to read your thoughts on this.


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Review from Brian V (Son-in-law of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and friendly and cope very well under difficult circumstances.

Reply from Paul Lawson, National Sales Manager at Mill View Care Home

Hello Brian, and thank you very much for taking the time to leave a review for Mill View. Best wishes.


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Review from W M (Husband of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the site and grounds around the six various units are tidy, except Rutland House, where the rear areas are very unkempt. The footpaths are dirty and unattended and have become slippery due to surface mould and litter. The once-grassed areas are overgrown with weeds.
The residents are relatively
unsteady and cannot go to these dangerous outside areas for fear of injury.

Reply from Paul Lawson, National Sales Manager at Mill View Care Home

Hello and thank-you very much for your feedback and review. We are happy to say that work has begun today on the grounds around Rutland House and will be completed by the middle of next week. Our apologies that the area became untidy, we have had a change of maintenance staff but the new team is prioritising this area and are working hard as we speak. We hope you can see a huge improvement on your future visits and please pop in and let us know what you think. Best wishes.


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Review from Andy L (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last 5 months at Rutland House and we only wish we could have got her a place there sooner. A care home should be judged on the care that is given and we cannot fault how the staff looked after her. They took the time to get to know her and could immediately tell if she was out of sorts.
You could tell that they genuinely liked my mum and wanted the best for her. My wife and I visited frequently and were always welcomed warmly. There were always smiles and laughter and we witnessed touching moments of care even when staff didn't realise they were being observed.
Thank you to all the wonderful staff at Rutland House.

Reply from Cameron Murison, Home Manager at Mill View Care Home

Thank you very much for your review, your compliments will be passed on to the unit's staff. We strive to provide the best person-centred care for every resident at our home and I am immensely proud of how hard our staff work. We wish you all the best, kind regards, Millview Care Home.


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Review from Susan H (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Mill View Care Home in June, this was a very upsetting time. She went into Albion House after assessment and I felt relief when I met the staff and knew that she would be well looked after. In July she had a fall in the night (nobody’s fault) I was informed in the morning and she
seemed OK, but after some bruising on her shoulder and hip it was decided to take her to the hospital for x-ray and it would be quicker if I took her. I asked the staff who was in charge if she could write a quick note to say what had happened, but when I got to the home, Mum wasn’t well and straight away the staff telephoned for an ambulance. Unfortunately, we were in A&E for a long time, the doctor asked which home she had come from and I asked if there was a problem, he said it was just the opposite he had never seen paperwork with so much information. Everything they needed to know about Mum was on it, he was showing other doctors and they all said why can’t other homes do this? Mum is now back at Mill View.

Reply from David Martins, National Sales Manager at Mill View Care Home

Thank you for your kind review and we are glad that you have been happy with the home's communication with the hospital. I will ensure your comments are shared with the home and that going forward, we will continue to do the same for all the residents in the home.


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Review from Pam D (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident at Dove House since May 2020. She was treated with respect, empathy and care throughout her stay by ALL the carers at the home. Her needs were met 24/7 and she had a lovely time living at the home. She enjoyed the garden and activities and the general chit chat from carers and
residents alike. I would just like to thanks ALL the staff for their hard work and diligence Mum received whilst living there. Sadly Mum passed away at the end of June.

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Review from Neil W (Husband of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of care was excellent. Over four years, never had a moment of doubt that my wife was in safe hands.

Reply from Jane Sefton, Home Manager at Mill View Care Home

Thank you for your kind words and it's lovely to hear this. I will pass this onto the staff team.


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Review from Ann B (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Mill View since 2018. Mill View Care Home comprises of six large purpose-built bungalows offering residential and nursing care. My Mum is a resident at Martin House which provides nursing dementia care. The home is light and airy, it's always clean and has its own garden.
Residents rooms are on either side of a large communal lounge and dining area. The rooms are getting a little tired and could do with updating but what really counts is the excellent care my mother has had and that's worth way more than interior decorating.
I feel that the staff know my Mum really well, what she needs, how to respond to her when her behaviour is challenging and which activities she enjoys. The whole team seem to have endless patience and genuinely care for the residents. The staff contact me if they need to and they have a Facebook group to share photos of activities and celebrations with relatives. I'm thankful and reassured that my Mum lives at Mill View.

Reply from Paul Millar, Sales Manager at Mill View Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them onto the professional and dedicated team at Mill View.
Regards


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Review from Jodie L (Daughter of Resident) published on 14 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to lockdown, I haven't been able to have a proper look round, but up to now I'm happy with the care Mum is receiving. I can however rate the covid pod. My experience was positive, lovely little pod, although not the same as being able to hold Mum's hand, it was nice to see her. Two members of staff,
in particular, are excellent, cannot praise them girls enough, they go above and beyond and are really friendly. Keep up the good work girls.

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Review from Anita B (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Mill View since 2014. She has been cared for with genuine kindness, the staff are amazing. They perform a challenging job with a smile and good nature. Our family have been able to sleep at night and not worry about our dear mum. I used to take care of her and I truly feel they are
angels. Thank you so much for all that you do. Plus the pod and testing is excellent, well organised and efficient. It's so wonderful to see our mum. Keep safe.

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Current Review Score: 8.6 (8.591)

Overview of Review Score

The Review Score of 8.6 (8.591) out of 10 for Mill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.258 for Mill View Care Home is calculated as follows: ( (96 Excellents x 5) + (34 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 163 Ratings = 4.258

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Mill View Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 180 registered maximum number of service users is 36. 12 Positive Reviews ÷ 36 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Andrea

Andrea Cahill

Job Title: Deputy Home Manager

I have over 37 years of experience in care which began from leaving school when I did a youth training scheme at an all-women’s care home in Chorley where I quickly progressed to Senior Carer. To widen my knowledge and progress my career, I took the role of Care Assistant at Mill View in 1992 when it was a Nursing home. Through the years, I have seen many changes to the home with different company take-overs and the home becoming dual registered for both Nursing & Residential Care.


I am very approachable as a manager and am always happy to help and support my team to deliver the best possible care.”


Frequently Asked Questions about Mill View Care Home

What types of Care is Mill View Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mill View Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Mill View Care Home have?

There are 180 Single Rooms.

What are the Facilities & Services at Mill View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Mill View Care Home to the centre of Bolton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.