Review from Mark V (Grandson of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience

Since my grandmother became a resident of Atlas House she has been extremely happy, the staff are amazing and look after her. I now know that it was the right choice for my grandmother as she’s had made friends and everytime I see her she’s smiling which is a pleasure to see. Thank you team Atlas!

Reply from Paul Millar, Sales Manager at Mill View Care Home

Many thanks for taking the time to review our home. It is greatly appreciated. It is our pleasure to care for your grandmother and I will of course pass on your kind words to the Millview team. Regards.

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Review from Rachael D (Granddaughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience

The staff are really lovely and definitely care about my nan and her needs. Due to lockdown, I cannot review the actual unit however the visiting pod has been a lifesaver throughout lockdown and we are enjoying being able to see her in person rather than via a screen or on the phone.

Reply from Paul Millar, Sales Manager at Mill View Care Home

Many thanks for taking the time to review our home, it really is appreciated. It is our pleasure to care for your grandmother and I will of course pass on your kind words to the Mill View team.

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Review from Benice B (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident in Albion House since July 2020 and we are happy with the care she is receiving. The staff are always very helpful and pleasant and regular updates on their Facebook page are a warm and lovely insight into events that the residents participate in. It's good to know that mum

is safe and has settled in.
I look forward to phoning her every few weeks, to have a quick chat and catch up and have done a couple of window visits, weather permitting. With the addition of the visiting POD, this has been an excellent opportunity to bring our family back together in a safe and warm environment, an experience that has been beneficial to us all. It was emotional as Dad hadn't seen mum since 7th March 2020 and we talked, laughed and smiled. I would recommend that families take up the POD visit as it is a heartwarming experience. Thank you to the staff who have helped to support the POD visits.

Reply from Paul Millar, Sales Manager at Mill View Care Home

Many thanks for taking the time to review our home. It really is appreciated. I will of course pass on your kind words to the team at Millview.
Kind regards.

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Review from J V (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience

The staff and care are wonderful at Atlas House. My mum is very comfortable and safe. There is a lot of activities for residents and always helpful if needed.

Reply from Cheryl Wildman, Home Manager at Mill View Care Home

Thank you so much for your kind words, they mean so much to us all at Mill View. We will share this with the team, it will be a boost to morale.

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Review from Colin J (Son of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience

My mother has severe dementia and has lost the capacity to look after herself. It became apparent just over two years ago that she would need to go into care for her own good, and also to give my father a rest and breathing space from the violence and abuse which can ride tandem with dementia. My mother

had received some respite care at an excellent respite care home, but this was only a temporary solution to the situation. After looking at and visiting several care homes within the area, we found Mill View Care Home. After a single viewing, I had no doubts in my mind whatsoever that this was the best facility we had visited. My mother made a relatively smooth transition to the care home. Almost immediately, her demeanour became more placid and calm. She has since moved units within the care home to cater to her needs. She now resides in the Martin Unit. I cannot praise the staff enough for the care she receives.

Reply from Cheryl Wildman, Home Manager at Mill View Care Home

Thank you for such a kind and thoughtful review. We truly appreciate all these positive comments and we are delighted that your mother is so comfortable living at Mill View. One of the benefits of our home is the multiple individual houses, which each cater to different care needs. This means that if care needs change, we can facilitate a smooth internal transfer to the most appropriate house, which keeps the distress to our residents and their families to a minimum.

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Review from Hannah T (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience

My mum is in Rutland house and I can only but praise the whole team. She is so very loved and cared for from such a dedicated team. I can truly see how the staff team really care and meet Mum's needs. Whilst I have missed seeing her in lockdown I know she is happy.
Thank you for all your hard work,

care and love you give my mum.

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Review from Christine H (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience

When Dad required care for his Alzheimer’s, we visited so many homes to find him the best possible care home to meet his needs. It was really difficult but my husband and myself, but on visiting Rutland House, part of the Mill View Advina Care Home, we felt welcomed, reassured and comfortable on our

visit. Staff are hardworking, professional and caring.
My dad has lived there since 2015 and we have always been happy and reassured that he is in a safe and homely environment.
We as a family have visited Dad in the past (before COVID), on a regular basis, 2/3 times a week and we have always felt very welcome.
We would like to thank you all for everything you do for my dad. You are very much appreciated.

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Review from Philip B (Wife of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

My wife was in Mill View and got the best care. The nursing staff and careers were brilliant. I must mention the 2 registered nurses on Victoria House where my wife was, they went above and beyond themselves. They printed photos for me to put on her wall and kept me up to date via email on how my wife

was progressing. Nothing was too much trouble even though they had other residents to deal with. In fact, they have become friends. I would recommend Mill View care home to people who have a difficult choice to make.

Reply from Cheryl Wildman, Home Manager at Mill View Care Home

We are delighted to have received such high commendation and to hear that we were able to support you both - thank you, your lovely comments will be shared with the team.

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Review from Michelle W (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

My dad has been in Mill View Care Home since June 2019. The staff are so very caring. Since COVID they have kept us up to date. They even FaceTime so we can see our dad. They have plenty of activities, the meals are wonderful. I have been on many occasions just before lunch, they have a 3-course meal.

I witnessed a meal for a resident that requires pureed food, it was set out like the proper meal the veg had been puréed separate to the potatoes and meat. All separate so it looked like the meal all the other residents were having. The staff are always very helpful and will do anything for the family and residents. I cannot speak highly enough of all the staff. I would definitely recommend the care come.

Reply from Cheryl Wildman, Home Manager at Mill View Care Home

Thank you for your lovely words, especially about the presentation of our food. We know that good nutrition is the cornerstone to good health and helping people find food attractive to eat is very important to us - our kitchen team make every effort with the presentation for people with adapted diet and its very rewarding to know that visitors also see this. We will share your kind thoughts with them.

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Review from Lauren H (Granddaughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience

Very lovely staff who cared for my Nannie with dignity, care and respect. They were helpful and supportive during the lockdown, organising FaceTime sessions, phone call updates and emails during the day and night. These brought comfort and reassurance during a difficult time. Not only was my Nannie

loved and supported, but care and support were provided for the family too.

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Review from G D (Sister of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

From the day we viewed Martin House at Mill View Care Home, we knew this was the right choice for my sister. She has the freedom to walk around safely but is always observed so we know she is safe. The meals always look lovely and daily menus are displayed. Drinks are provided regularly which is so

important. The home always looks very clean with no unpleasant smells and the staff are lovely with my sister and our family.

Reply from Cheryl Wildman, Home Manager at Mill View Care Home

Thank you for your kind words, they will be shared with the team and this will be much appreciated.

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Review from Eileen M (Daughter of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience

Mill View has been my mums home for the last four years. She had advanced dementia and the unit she lived in was Rutland house EMI nursing. I cannot praise the staff enough for their care and dedication and respect to my mum, and the care and respect they gave to myself and my family. When my mum was

put on end of life, the staff on Rutland were amazing, it was a very emotional time for me and my family and they were there for us 24/7. God bless you all and thank you.

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Review from S G (Wife of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience

The staff are all very welcoming. They do their very best for my husband. I am very pleased with all aspects of the home.
They do make my husband comfortable. He is always well presented.
I would recommend this section of Mill View Care Home (Martin House) to everyone for their loved ones.

Reply from Cheryl Wildman, Home Manager at Mill View Care Home

Thank you so much for your kind words about our team and the care they give to our residents. We will share these compliments with our team.

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Review from E C (Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

I have had 5 happy years here in an enjoyable room. The activities are pleasant.

Reply from Cheryl Wildman, Home Manager at Mill View Care Home

Many thanks for your lovely review for our home, E C. It's always good for people to hear from our residents themselves. It's a compliment I will happily pass back to the team!

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Review from David J (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother is very well looked after by the dedicated staff. The home is very clean and well cared for with a comfortable lounge. She has a key carer who lets me know if any supplies such as toiletries are required.

Reply from Cheryl Wildman, Home Manager at Mill View Care Home

Thank you very much for taking the time to write a review for our home. It is very much appreciated. I will be happy to share your comments with my team.

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Review from Julie S (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

Our mum is well cared for at Victoria House. Staff work hard and have become "family" too.
Communication is good, nurses always keep us informed/
It gives me great peace of mind that mum's needs are maintained to good standards.

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Review from Marilyn Q (Friend of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

As an occasional visitor, I cannot comment on some of the questions. I find the staff excellent and hardworking. The rooms in Maring House need a refurb as does the whole building inside and outside area. Another of the houses seemed much more bright and cheerful and welcoming, and fresher we do take

the resident outside weather permitting and would welcome more seating and perhaps a little shelter of some kind, perhaps like a bus shelter for colder windy days.

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Review from David Christopher E (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother, 99, has lived in Atlas House, Mill View Care Home, Bolton, for 17 months, since 10th October 2017.
I have wide experience of care homes, as a priest and as an ex-community psychiatric nurse for the elderly.
Rarely have I witnessed such kindness, patience, imagination, creativity, personalised

care as my mother and our family receive here. We dreaded a care home, but our fears were groundless.

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Review from N S (Brother of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience

A clean, well-run facility.

Reply from Cheryl Wildman, Home Manager at Mill View Care Home

Many thanks for taking the time to review our home and I am pleased that you are happy with the care we provide for your brother. I will pass your comments back to my team. Many thanks.

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Review from Christine B (Niece of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience

My Aunt went into Mill View Care Home for respite and then into longterm care, between September - December 2018, at which point I moved her due to the lack of care, she often had incorrect clothing no socks or underwear, dirty hair, she was not encouraged to walk and constantly put into a wheelchair.
She

was so ill when I visited in December I had to request that staff call a doctor -symptoms had gone untreated and not reviewed appropriately.
I did not see a caring environment or any respect for any of the elderly clients. There were too few staff and they were often sitting around not engaging with clients.
My Aunt lost 4.5 kilos in 1 week.
Thankfully she is now in a new care home in a different part of the country almost back to her old self, walking everywhere and putting weight on.
I would not recommend this establishment.

Reply from Cheryl Wildman, Home Manager at Mill View Care Home

I am obviously very disappointed to hear that you felt the standard of care for your Aunt did not meet your expectations. We have very high standards of care demonstrated by our generally positive feedback so any family concerns we take very seriously. We have since written to you privately to provide further information about your Aunt. Significant weight loss can sometimes happen with illness as has been the case for your Aunt but we are pleased to hear that your Aunt is now recovering and regaining weight. Please do not hesitate to contact me directly if you need further information in response to my letter.

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Mill View Care Home

Care Provided by Mill View Care Home

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Funding & Fees Guide for Mill View Care Home

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