Mill View Care Home

Bridgeman Street, Bolton BL3 6SA
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8.6 75 Reviews
  • Mill View Care Home, Bolton
Mill View offers a range of care services that ensure the right level of care is provided for each resident. Whether staff are helping people to remain as independent as possible or providing complete dementia care, the home will be able to cater for each individual’s needs. Care is available for short or long term requirements and includes dementia care and palliative care.

Mill View comprises of four spacious houses; each house has its own dining room and lounge for residents to enjoy spending time in. All houses have access to the large gardens and bright conservatory and patio area.

Tasty meals are cooked in the home daily, as well as homemade cakes which are served every day with afternoon tea.

The home has several clubs which residents are encouraged to get involved with to continue a hobby, or even start a new one. Clubs include flower arranging, painting and gardening.

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Care Provided by Mill View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 180 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Weekes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (180)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Mill View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £1,095
    • Self-Funded Nursing Care from £1,195
    • Self-Funded Nursing Dementia Care from £1,295

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Mill View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of free private parking on site


Mill View Care Home Reviews (75)

Total of 75, showing 41-60
8.6

Mill View Care Home has a Review Score of 8.6 (8.591) out of 10, based on 14 reviews in the last 2 years. Over all time Mill View Care Home has 75 reviews.

Overall Experience

  • 48
  • 22
  • 3
  • 0
  • 2

Date Published

75
2
2
14
61

Review from Rob R (Son of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was discharged from hospital into Mill View on 10 October.
This was an extremely difficult time for my family as my brother died in June and, at the time dad was due to be discharged from hospital, my mum suffered a stroke and, against all expectations, died in hospital before she was discharged.
During
dads stay in Mill View the staff and management were extremely understanding and supportive of my family’s needs; they allowed a member of staff to escort my dad to mums funeral in November and treated dad with absolute kindness and respect.
They kept me in the loop every step of the way if anything happened or anything was needed.
Sadly my dad also died on 3 December after a brief illness; however the day before, he was bright and cheerful.
Everyone in dads unit did their utmost to cater for dads practical and emotional needs.
I honestly cannot thank them enough.

Reply from Andrea Hill, Relationship Manager at Mill View Care Home

Many thanks for taking the time to write such a kind review in what has obviously been a terribly upsetting time for your family. I am glad that we were able to support your father and your family through such a traumatic time and we are all very sorry for the losses you have suffered in such a short space of time.


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Review from Aimi C (Granddaughter of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we started looking for care homes for my grandad (who at the time had spent months in hospital and couldn't return home). We viewed homes in the 10s. We wanted the best for my grandad somewhere we could spend with him as a family. Millview (Rutland) made us feel very welcome. They are a very friendly
team and welcome us every time we visit. I often take my two young children (age 11 months and 5 years). Since moving to Millview grandad has come on leaps and bounds. The staff team support him round the clock (often having a little dance at 2am in the morning). My grandma often struggles leaving him and can gets upset. The team are very supportive of her too. They even provided us with space to have an 80th birthday party which meant so much, making memories that will last. We are very happy with Mill View Care Home. The staff have a very difficult job and they do it day and night. I can’t thank them enough for all that they do, thank you from the bottom of my heart.

Reply from Andrea Hill, Sales Manager at Mill View Care Home

Many thanks for your wonderful review of our home and it is always a pleasure for me to be able to share such great feedback with my care team. For us to hear he has improved his wellbeing in our care is a real testament to the team and the care and support they provide to both your grandad and your grandma when she needs it too. It was a pleasure to be able to help you in celebrating such a special day with your grandad!


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Review from Brian T (Son-in-law of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a good welcome by the staff when I visit. Staff always listen if I comment on an issue and deal with it. The unit always has a warm and friendly atmosphere. My Mother in Law is always dealt with, with dignity. A nice place.

Reply from Andrea Hill, Sales Manager at Mill View Care Home

Many thanks for your kind words about our home. It is so important for us to know that your mother-in-law feels comfortable and settled with us and that you feel that she has the care she needs.


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Review from L L (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no issues with the quality of care that my mother is receiving. All the staff are approachable, considerate, friendly and very helpful. My only concern is that it seems to be the policy that all toiletries have been removed from the sink area and in my mother's case placed in the wardrobe. Not
a good idea for those who are forgetful and don't remember where they are kept.

Reply from Andrea Hill, Relationship Manager at Mill View Care Home

Many thanks for taking the time to review our home and we are obviously pleased to hear you are happy with the quality of care for your mother. Please feel free to call in to speak to me or a member of my team next time you are visiting your mother and we will explain the reasons behind moving the toiletries in her room. Many thanks.


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Review from T C (Granddaughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No matter what time you visit Atlas Houser has a lovely atmosphere. Everyone is welcoming and always have a spare minute to say hello. I've been a nurse for 34 years and expect the best possible care for my 103-year-old grandma and I believe she receives this.
It's good to know my very special/wonderful
grandma is receiving the care she should.

Reply from Cheryl Wildman, Manager at Mill View Care Home

Thank you for taking the time to complete a review for Mill View Care Home, we really appreciate your feedback and it will help people who are looking for a care home to make a decision based on information from people who live and visit here.


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Review from Linda W (Wife of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mill View has a warm and friendly atmosphere. The staff are very caring and friendly with all the residents. They go out of their way to help you and keep you informed about your partner's care. My husband always looks clean, tidy and nicely dressed. The home is kept very clean and is always nice and
warm. I know my husband is being well cared for and I feel quite happy leaving him there. Thank you for looking after my husband.

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Review from P C (Wife of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband went to stay at Mill view I feel confident the staff will care and look after him to the best of their ability. They do a marvellous job which must be very difficult at times. They do not get the recognition they deserve.

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Review from M A (Wife of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can rest assured that my husband is getting excellent care. The staff are dedicated and friendly. Nothing is too much trouble for them.

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Review from E C (Wife of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had vascular dementia, due to my illness and treatment he had to go into care. He was re-assessed after 3 months to needing more secure accommodation and went to Millview (Albion House). He settled very well under the excellent care received, but had to be hospitalised with flu. After 8 weeks
in the hospital, he was re-assessed as end of life care and moved back to Millview Rutland House. Under the excellent care, he was back to normal in 3 months.

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Review from Sharon S (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say. I love everything about Mill View. The staff are caring, attentive and pleasant towards the residents and family members. The home and grounds are very clean and tidy. I would recommend anyone looking for a home for their family member to visit Mil view as they are kind and most
welcoming.

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Review from William H (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is now Dad's second stay at Mill View. He was in Dove House, but now resident in Martin House. His vascular dementia has made him a different chap to look after and his obsession to escape care is heartbreaking at times. But we fee Martin House are looking after him as is best possible. We feel he
is in the best place, with Mum being across in Albion, which means we can get them together on visits. Martin House phones us to keep us in touch with any issues or concerns regarding Dad, which give us peace of mind when we can't be there.

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Review from Ian T (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Dad moved into Mill View I have seen a marked improvement in his overall appearance. He is well groomed and clean. He is not left in isolation and although his communication with others is limited, he responds to the staff who are always polite and patient with him. The management keeps me
informed of his everyday wellbeing and overall health. So, in summary, I would say he is as comfortable as can be.

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Review from William H (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has Alzheimer's and has been a resident in Albion House for over a year now. She seems to have settled in at Albion. She praises the staff and tells us how well they look after her. With Dad being in Martin House Mum is happy as long as she gets to see Dad, which we try to achieve as often as possible.
We feel confident Mum is being well looked after when we are not there with her. Albion phones us with any concerns or issue regarding Mum, which gives us peace of mind she is in good hands.

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Review from Thomas D (Brother of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just to say how much I am impressed with the care and attention I find the staff most diligent and caring. On a personal note, I find staff most helpful if I have to ask about my brother I always get an update on his wellbeing. I find Mill View Care Home most clean and fresh. I have been on numerous
occasions visiting gardens and coming along to meetings.


Activities - very much up to par!!


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Review from Tracy L (Daughter of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I like this care home for my dad because it is the only home Dad has settled in. He is very happy and safe in Mill View. Dad always enjoys his meals and eats well. Dad is also very supported by all staff involved.

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Review from Lesley H (Daughter of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a brief stay in Dove house, Mill View recently before passing away. The staff in the home were always helpful and very welcoming. I live some distance away so would often call to speak with my father over the phone. Enabling this to happen was an additional task in their day. I found they
tried as much as possible to make this happen and showed an awareness of how much it helped him to communicate with us.
I know how hard it can be to care for the different needs of residents and felt the staff there strove to achieve this whenever possible, treating dad with the dignity he deserved.

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Review from P A (Wife of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been more healthy since being in Mill View Care Home.

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Review from Christine B (Husband of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband receives in Martin House. The staff are very good at understanding his complex needs. I am satisfied with the care he's getting.

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Review from Stephen W (Resident) assisted by family/friend published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with this care home, however, I think there should be more staff at night time.

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Review from P E (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well cared for in the home, he is settled and always appears to be content.

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Current Review Score: 8.6 (8.591)

Overview of Review Score

The Review Score of 8.6 (8.591) out of 10 for Mill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.258 for Mill View Care Home is calculated as follows: ( (96 Excellents x 5) + (34 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 163 Ratings = 4.258

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Mill View Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 180 registered maximum number of service users is 36. 12 Positive Reviews ÷ 36 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Andrea

Andrea Cahill

Job Title: Deputy Home Manager

I have over 37 years of experience in care which began from leaving school when I did a youth training scheme at an all-women’s care home in Chorley where I quickly progressed to Senior Carer. To widen my knowledge and progress my career, I took the role of Care Assistant at Mill View in 1992 when it was a Nursing home. Through the years, I have seen many changes to the home with different company take-overs and the home becoming dual registered for both Nursing & Residential Care.


I am very approachable as a manager and am always happy to help and support my team to deliver the best possible care.”