Mill View Care Home

Bridgeman Street, Bolton BL3 6SA
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8.6 75 Reviews
  • Mill View Care Home, Bolton
Mill View offers a range of care services that ensure the right level of care is provided for each resident. Whether staff are helping people to remain as independent as possible or providing complete dementia care, the home will be able to cater for each individual’s needs. Care is available for short or long term requirements and includes dementia care and palliative care.

Mill View comprises of four spacious houses; each house has its own dining room and lounge for residents to enjoy spending time in. All houses have access to the large gardens and bright conservatory and patio area.

Tasty meals are cooked in the home daily, as well as homemade cakes which are served every day with afternoon tea.

The home has several clubs which residents are encouraged to get involved with to continue a hobby, or even start a new one. Clubs include flower arranging, painting and gardening.

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Care Provided by Mill View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 180 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Weekes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (180)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Mill View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £1,095
    • Self-Funded Nursing Care from £1,195
    • Self-Funded Nursing Dementia Care from £1,295

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Mill View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of free private parking on site


Mill View Care Home Reviews (75)

Total of 75, showing 61-75
8.6

Mill View Care Home has a Review Score of 8.6 (8.591) out of 10, based on 14 reviews in the last 2 years. Over all time Mill View Care Home has 75 reviews.

Overall Experience

  • 48
  • 22
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Review from Cheryl L (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View Care Home cares for my dad. Since he has been there, he has settled and is well looked after. The staff are very helpful and friendly.

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Review from Jean R (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, my dad has come on leaps and bounds on Martin House all the team are caring and helpful well done to them all. Nothing is too much trouble. Thank you from all my family.

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Review from Lorraine T (Wife of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted December 29th, 2016 and settled in immediately. The standard of care from both staff and management is excellent and friendly. If a problem does arise we are informed immediately.


It is generally a warm inviting atmosphere and even the residents who cannot partake in activities

are involved in personal interaction with the staff. I am pleased to say that on days I cannot visit, I know he is being well cared for which in turn gives me peace of mind. I would like to thank all concerned.

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Review from Maureen W (Wife of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the staff and the way they support me when I come. Everyone is very supportive and I am happy.

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Review from Lynn R (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home offers a very caring environment. They treat all residents as individuals and are aware of their differing needs.


All staff are very friendly both towards residents and relatives.


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Review from Linda W (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is always clean and looked after. She is happy and comfortable. The staff here are very good to residents and their families. We have never had any issues in the three years she has been here.

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Review from K H (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review only covers my experience when the care home was under the control of previous owners.
We have always felt that my mother was looked after well and the staff react positively whenever issues are raised.
They have all seemed to be very caring and willing to help.

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Review from Pamela M (Partner of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always thought the staff in Mill View Care Home are excellent management to kitchen staff. They go out of their way to help you and keep you informed about all aspects of my partner's care. I cannot fault them in any way.

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Review from C B (Grandson of Resident) published on 21 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident of Mill View for a few years now and I have found the staff to be very helpful, caring and totally committed to the care and needs to all residents. The home is always very clean, warm, friendly and inviting whenever you go. My grandma has always been very well looked
after and is very happy with the home that she has settled in. I would definitely recommend this home to anyone that might be looking for a lovely place to retire.

Reply from Jayne Duck, Customer services administrator at Mill View Care Home

Thank you for your response. It is nice to know that your Grandma is happy and settled at the home and that you and your family have peace of mind knowing that she is looked after and happy.


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Review from Patricia D (Daughter of Resident) published on 11 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All our family are pleased with the excellent care that our mother received at Mill View Care Home The staff are all very helpful and caring and the management all very informative of any changes and our Mother was treated with respect at all times.

Reply from Jayne Duck, Customer services administrator at Mill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Tracey M (Daughter-in-law of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has amazing care standards both for the residents as well as the families. They could not do enough for us as a family when my mother in law was passing away. They gave us privacy as well as continuing to care for mum. Not easy with having a large family. When we had the funeral we drove through
Mill View as a mark of respect as this was the place she was so happy. What greeted us was amazing. Staff and residents were waiting with flowers. We as a family were blown away. We can't thank you all enough. Thank you, Dove.

Reply from Jayne Duck, Customer servicies administrator at Mill View Care Home

sorry to hear of your lose please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Roy M (Husband of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my wife two or three times a week usually at different times i.e 7am - 7pm. Also, I attend meetings organised by the management. I have observed the staff doing their daily duties and I am very impressed. They are the nicest courteous caring loving people you could ever wish to meet. The meals
are delightful I am having my Xmas dinner with the residents and staff. If I ever go in a care home I want to go to Mill View Care Home Bolton.
During my working life I worked as a service engineer in hospitals and care homes, so I know something of the subject.

Reply from Lydia Waller, Customer Service Administrator at Mill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Michelle F (Daughter of Resident) published on 25 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away on the 21st August in Martin House, on day 10 of her fight for life. The staff in this section are truly amazing. They made her comfortable right to the end. She was pain-free. The staff regain your confidence in care homes as there are so many bad stories these days. They genuinely
care about the people and their families. More than a job to them. There are quite a few younger members of staff in their early 20s who must make their families so proud. I can't thank the staff enough for helping me through this process.

Reply from Emily Wilson, Customer Service Administrator at Mill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Alison E (Daughter of Resident) published on 2 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has late stage dementia and the team in Martin House have managed her complex needs with compassion and skill. She is well taken care of with great patience and kindness. Many thanks to the House Manager and his team.

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Review from Alan W (Son of Resident) published on 20 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a short term resident at Mill View Residential & Nursing Home (Martin House). I always find the staff most helpful and kind. They always do their best to answer any questions I may have, and look after mother to the best of their abilities. Staff are very helpful in getting mother
ready when we take her out on little outings into Bolton.
I am Very happy with care provided. Staff are excellent. I feel my mother is in excellent hands and this gives me piece of mind at this difficult time. Its a pleasure coming to visit knowing my mum is in safe hands.

Thank you Mill View for all your help and looking after my mum, highly recommended indeed.

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Current Review Score: 8.6 (8.591)

Overview of Review Score

The Review Score of 8.6 (8.591) out of 10 for Mill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.258 for Mill View Care Home is calculated as follows: ( (96 Excellents x 5) + (34 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 163 Ratings = 4.258

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Mill View Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 180 registered maximum number of service users is 36. 12 Positive Reviews ÷ 36 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Andrea

Andrea Cahill

Job Title: Deputy Home Manager

I have over 37 years of experience in care which began from leaving school when I did a youth training scheme at an all-women’s care home in Chorley where I quickly progressed to Senior Carer. To widen my knowledge and progress my career, I took the role of Care Assistant at Mill View in 1992 when it was a Nursing home. Through the years, I have seen many changes to the home with different company take-overs and the home becoming dual registered for both Nursing & Residential Care.


I am very approachable as a manager and am always happy to help and support my team to deliver the best possible care.”