Rose Court Care Home

44/48 Water Street, Radcliffe, Manchester M26 4DF
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9.9 131 Reviews
  • Rose Court Care Home, Manchester
Rose Court care home, conveniently situated within a residential area of Radcliffe in Manchester, offers a warm and welcoming environment where residents receive high quality residential, nursing and dementia care that is designed around their individual needs.

Led by a dedicated and kind home manager, who has a wealth of experience in the care sector, every member of the supportive team at Rose Court is committed to delivering the kindest care to residents, working hard to ensure their care needs are met whilst also making the home a happy place to live.

The catering team at Rose Court recognise the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The comfortable and welcoming dining areas provide the perfect space to enjoy meals with fellow residents or family and friends.

The professional care team commit time to getting to know residents, designing well-rounded care plans that meet both physical health needs as well as personal wellbeing. The activity programme supports those living in the home to enjoy the things they love most, including a variety of hobbies from baking to chess.

Rose Court is a purpose-built, welcoming home which has a range of comfortable and well-equipped bedrooms situated over three floors (Clarence, Windsor and Wilton) to ensure residents are proud to live there. The home has a beautiful garden with 'Tiki Bar' where residents can enjoy a cool refreshing beverage on those warm sunny days and there is also a popular 'Snug Room' where residents can kick back with a good book and enjoy a cosy and relaxed time.

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Care Provided by Rose Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Batten-Smith (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rose Court Care Home Reviews (131)

Total of 131, showing 41-60
9.9

Rose Court Care Home has a Review Score of 9.9 (9.885) out of 10, based on 45 reviews in the last 2 years. Over all time Rose Court Care Home has 131 reviews.

Overall Experience

  • 102
  • 25
  • 1
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  • 1

Date Published

131
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45
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Review from D D (Wife of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Court Care Home is perfect for the needs of my husband. He moved into the home in August and, as a family, we were very nervous. These nerves were unfounded due to the care and compassion he received on the Harmony Unit. The staff are caring, considerate and treat him, I feel, just like they would
their own loved one. All the care staff offer kindness and patience and the activities staff stimulation and a welcoming environment. I couldn’t recommend Rose Court enough.

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Review from Denise F (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Rose Court who are all very kind, helpful and caring towards me and my mum who has dementia. Everyone is friendly and answers any questions you ask, it they cannot help they will find out for you. There are always lots of activities for residents and things going
on for relatives to join in with too. There is also very good communication if they have any concerns with my mum's health.

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Review from Kathy D (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Rose Court could not have been more helpful, nothing was too much trouble, and they made the whole experience of putting my mum into respite care a lot easier.
I cannot praise the staff enough and would highly recommend to anyone looking for a car home for their loved one.

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Review from Shirley M (Cousin of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin received 24 years of wonderful care while staying at Rose Court. Whenever I visited I found the staff lovely, they treated her like family and the facilities were always clean.
She used to have her hair cut and blown regularly and her nails painted and the activities over the years she has
experienced have been a vast variety of assorted entertainment, trips out, making things, inside and outside. There's also a nice little courtyard garden in the centre to sit in. I would highly recommend Rose Court Care Home.

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Review from M O (Husband of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended a 'cheese and wine' event organised, lovely experience and very informative. Offered many opportunities to meet other relatives of residents. Made very much to feel at ease.

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Review from Neil G (Respite Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here for a short period of respite. The staff have been excellent, attentive and pleasant, with a professional and caring approach. Nothing seems to be too much trouble. Overall, my experience has been very pleasant, in a clean and safe environment. I cannot praise the staff enough for their care and
assistance when needed.

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Review from Jean T (Wife of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the day staff to be very welcoming and friendly, they give me feedback on all of my husband's daily physical and emotional conditions. I feel, as my husband requires 24-hour care, he is in one of the better care homes. I am not, as yet, sure of how the weekly payment is made up and have
requested to have this information. There could be better/more car parking spaces available.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Rose Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Our Home Manager or the home's administrator will be able to give you full details of the fee structure; please do not hesitate to get in touch if this information is not available for you in due course. We value your feedback around the car parking arrangements, unfortunately however due to the layout of the building, this is something we are unable to change.


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Review from R C (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Now that covid restrictions have been lifted the experience is far better when visiting my father.
Being able to spend quality time unsupervised by a carer means a lot. Being able to spend time in my father's room or sit in the garden with him makes the visit more enjoyable. The staff are always friendly
and caring towards my father - thank you!

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Review from Bradley P (Grandson of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is in the home on end of life, the care and dignity have been second to none. They have supported us as a family at this difficult time. The whole team has shown kind care.

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Review from Tracey S (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant visit the staff were lovely. Cannot fault all I have met up to now.

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Review from C W (Wife of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have no problems and find the staff very helpful any problems and they contact me.

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Review from Katherine C (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visit today was amazing. The staff on duty were very polite friendly and professional. They advised me and confirmed the covid rules for PPE etc and allowed me some welcome privacy with my mum. My mum has thrived and survived the covid period and the staff have become her 'family'. The staff and
management listen to me and genuinely care for their residents. They prove that working at Rose Court is more than just a job.

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Review from Michael P (Respite Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home. My mother has been made to feel very welcome. The carers have made me feel at ease. My mother is enjoying her stay there. I visited my mum in the pod and in her room. They have accommodated my visit every time that I have called. The home is lovely and clean and the staff are extremely
friendly. My mother is enjoying the food and enjoying having her hair done every week by the hairdresser. I would highly recommend the care home.

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Review from Linda C (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has vascular dementia and is having respite care. I live abroad and they let me face time her at least once a week, I could do more if needed. Her bedroom looks lovely. They do her hair for her and get her to walk around. My family who are able to visit, give me good reviews about her care
too.

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Review from Christine M (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away on the 17th of March. He was a resident at Rose Court for eighteen months following a severe stroke that happened during lockdown. We chose Rose Court on recommendation and have been so pleased, as the level of care and support he received were second to none. He was unable to
do anything for himself and couldn't speak, but he always had a smile for his nurses and carers and was extremely well looked after. As he came to end of life, the care and diligence shown to him were just wonderful. He was always treated with great respect and nothing was too much trouble. Our family were allowed to spend his last days with him and the staff were amazing. We saw the genuine depth of care and attention given to him, and it made his passing that bit easier for us. We are so grateful to all the staff - from the ladies on reception to the wonderful nurses and carers on the Nightingale Unit - and cannot thank them enough.

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Review from J G (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the home. All the staff have been excellent, they have kept us informed of everything through lockdown. The way my mum has been helped through it all has been outstanding.

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Review from Sarah M (Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Rose Court take care of my mum with compassion and to a very high standard. It gives me and my family peace of mind that she is so well looked after. Just recently visited my mum after a year of missing her so much. The home has put all measures in place to ensure the visits are as relaxing
as possible. I was so well looked after too and our time together was amazing and emotional. Thank you to Rose Court for looking after my mum so well. We thought we would lose her during the restrictions, thank goodness for the skills and brilliant team work my mum’s picking up. From all my family members a big thank you... and recognition for the sacrifices you have made too

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Review from Amanda S (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Most of the care staff are genuinely caring and lovely people doing a great job. Over the last 4 years, I have highlighted some of my Mum's care that I really feel could be better. The manager, when confronted with issues, is defensive and dismissive. I have only been able to see my mum once in the
last year. This is due to continuous outbreaks in the home. Large care homes have larger bubbles with larger staff numbers, the advantage to the care home is large profits, the disadvantage to families is the heartbreak of not being able to see your relatives as the larger the bubble the higher the risk for both residents or staff testing positive. This isn't due to lack of care of staff it's simple maths! My mum has dementia so Skype/phone calls are not ideal. At first, these were organised well, but on the last three occasions, after not receiving the call after 20 minutes I have had to call the home. I'm not sure what has happened to this booking system but it's just not good enough.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Rose Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. As you are aware, the Department of Health classes two or more positive cases as an outbreak. This does not mean individuals are showing symptoms but that following a test, they are positive. We understand your concerns regarding how a larger home will have more tests completed and therefore a higher chance of getting two positive cases. We have spoken to the Department of Health about this matter but unfortunately, we are unable to change it. We are so pleased visits have now re-commenced in the form of one designated visitor with regular Covid testing. We would like to apologise for the issues with the booking system; we believe these are now resolved.


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Review from Geoff L (Cousin of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We last visited our cousin in March 2020 for our last weekly visit. Then everything changed and our weekly visits consisted of dropping off treats and hygiene products as well as clothing needs at the reception. The staff have kept us informed of our cousin’s health and needs. The staff have gone to
great lengths to make the situation as normal as possible and we feel we have a good relationship with the home. We get a constant update from the staff regarding testing and general day to day health as we accept health can change as well as moods. We thank the home and staff for what they are doing and long to be in a better position to visit safely once again.

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Review from Susan G (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was an extremely difficult decision to come to terms with my mum needing more specialised care than I could provide. The thought of her having to go into a care home filled me with fear, guilt and many, many sleepless nights. She became a resident at Rose Court at the end of November 2019 and I can
honestly say that I have encountered the warmest, friendliest, professional staff who treat my mum with respect and care for her as one of their own. I am in daily contact for an update on how she is doing and I know that the home would contact me immediately, should anything be amiss. I have no hesitation in recommending Rose Court.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Rose Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Rose Court Care Home is calculated as follows: ( (473 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 532 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rose Court Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Leanne

Leanne Batten-Smith

Job Title: Home Manager

Introducing Leanne Batten-Smith
Home Manager at Rose Court, Radcliffe


What does kindness mean to you?


“Always trying your best each and every day; to fulfil the lives of others that you care for and work with. Working with a positive approach, and always treating others how you wish to be treated yourself.”


As a dedicated healthcare professional, Leanne has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Leanne shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked why she chose to work in the care sector, Leanne remarked:


“I have always had a sense of caring and making peoples’ lives better in any way I can. This sector has taught me many skills, that I have been fortunate to share with others, to enrich the lives of people in a positive way and it makes me proud to bang the drum for social care each and every day.”


Leanne’s favourite thing about being a Home Manager is showing what can be achieved by a great team, with a great ethos and providing the kindest care to the people living within the home.


Leanne’s biggest achievement was her nomination for the National Care Awards and achieving Runner Up in the ‘Leader of the Year’ category, at the HC-One awards.


Outside of work, Leanne enjoys going for country walks with her family and two dogs.


If you would like to find out more about Rose Court, Leanne would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.