Rose Court Care Home

44/48 Water Street, Radcliffe, Manchester M26 4DF
Submit a Review
9.9 131 Reviews
  • Rose Court Care Home, Manchester
Rose Court care home, conveniently situated within a residential area of Radcliffe in Manchester, offers a warm and welcoming environment where residents receive high quality residential, nursing and dementia care that is designed around their individual needs.

Led by a dedicated and kind home manager, who has a wealth of experience in the care sector, every member of the supportive team at Rose Court is committed to delivering the kindest care to residents, working hard to ensure their care needs are met whilst also making the home a happy place to live.

The catering team at Rose Court recognise the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The comfortable and welcoming dining areas provide the perfect space to enjoy meals with fellow residents or family and friends.

The professional care team commit time to getting to know residents, designing well-rounded care plans that meet both physical health needs as well as personal wellbeing. The activity programme supports those living in the home to enjoy the things they love most, including a variety of hobbies from baking to chess.

Rose Court is a purpose-built, welcoming home which has a range of comfortable and well-equipped bedrooms situated over three floors (Clarence, Windsor and Wilton) to ensure residents are proud to live there. The home has a beautiful garden with 'Tiki Bar' where residents can enjoy a cool refreshing beverage on those warm sunny days and there is also a popular 'Snug Room' where residents can kick back with a good book and enjoy a cosy and relaxed time.

Show Rose Court Care Home on the Map

Care Provided by Rose Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Batten-Smith (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (109)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rose Court Care Home Reviews (131)

Total of 131, showing 61-80
9.9

Rose Court Care Home has a Review Score of 9.9 (9.885) out of 10, based on 45 reviews in the last 2 years. Over all time Rose Court Care Home has 131 reviews.

Overall Experience

  • 102
  • 25
  • 1
  • 2
  • 1

Date Published

131
12
24
45
86

Review from Lynn W (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for six months and always been cared for amazingly. When COVID-19 caused lockdown, I, like lots of families, have not been able to visit, but the staff has kept me informed about mum regularly. I have been able to ring Mum for a chat and yesterday received a heart with
some lovely words along with a photograph of mum, which has cheered me up no end. A wonderful care home. Brilliant staff who care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline P (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Rose Court for over five years, sadly passing away in February this year. I can honestly say she received the best care and attention in the care home surrounded by caring staff. Mum was always well looked after, well dressed and clean and well-fed. All of the things she would have valued
if she was able to speak for herself. No matter what time I visited the care home, everything was always calm and well organised, you can see they run a tight ship and ensure they meet the needs of all residents. Everyone knew my mum and she liked nothing better than to wander around saying hello to everyone. I thank Rose Court for the bottom of my heart for the care and love they gave my mum at the end of her life. I will always be grateful that she was well cared for, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Sister of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was a resident at Rose Court. I cannot praise the attention she received enough. She was not an easy person at times but her problems were dealt with in a very professional way. Sadly she recently passed away after five years of residency at Rose Court. I thank everybody for your wonderful
care, tolerance, kindness, patience, sincerity, love and keeping us aware of the problems faced.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise G (Daughter of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in this home for the last 10 months of his life and I cannot thank them enough for how the staff looked after him. They were brilliant. There was always a number of staff on duty at any one time and nothing was too much trouble. They also gave the family support as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Friend of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Rose Court at least twice a week. I am always made very welcome and it's very reassuring to see how well my friend is treated. She is well looked after, always eating something good and seems happy with the friends she has made in the home. When I used to leave my friend at her own home, she
used to get upset but now when I leave her, she has a smile for me. I am thankful that my friend is happy and content at Rose Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David (Son of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The manager of this home is rude unprofessional and obstructive. Nice when things are ok but if ever confronted about any situation she is unprofessional. From a resident fall or even no supplies in the room which are paid for, basics like soap. Unfortunately, we have had a few issues, not all carers
are bad here, some are very good and caring but a lot of things get dismissed when brought up and are not of a type of care you would expect or wish for a resident. Nor as a relative would you expect to be screamed at by a manager in a corridor in earshot of people in their home or visitors which has happened in the past. Unfortunately, she is unwilling to give you basic information on policies that should be available or speak to you like a human being. It is sad to feel this when your parent is settled and unfortunately deteriorating.

Reply from Clare Sheehan, Careline Advisor at Rose Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. As an organisation, we take the safety and wellbeing of our residents and staff very seriously. This home is renowned for its excellent services and care provision, so it is disappointing that you feel as you do. We work hard to provide kind, quality care to all our residents at all times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here about 10 months. The Bees Knees. 10 out of 10

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Wife of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Rose Court enough for the care that they have given to my husband so far.
The staff are excellent in attending to his needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca F (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Rose Court as it is very local to me and her friends who visit her every day. My mum has settled very well with the help of the staff who are very helpful, hardworking and nothing is too much trouble. The food they provide at mealtimes and throughout the day is fantastic. The cafe
area is a great place to sit, have a drink and a chat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean L (Wife of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy my husband is in Rose Court.
All staff are good with him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W B (Wife of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my husband I am met with cheerful and caring staff who check on the residents regularly with patience, they know the people in the home and even know their likes and dislikes, nothing seems to be too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Welcoming, organised, versatile, adaptable. Meals acceptable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette H (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Rose Court as it is local for me to visit as much as possible. He has settled really well and this has put me at ease. The staff have been brilliant with him and can't do enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat L (Friend of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the love, care and attention that the caring staff have given to my very good friend of 40 years plus. He is a very difficult patient. Excellent home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jaine L (Niece of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are extremely happy and confident with the care our aunt is receiving in Rose Court Care Home. The staff are always considerate and caring, not only to our aunt but to us as well, making time to put us at ease.
The staff offer not only 24-hour care and protection but also love which
is so important. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo (Granddaughter of Resident) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Rose Court now for a few months and she absolutely loves it. The staff are amazing and hardworking and they are fantastic with the residents. When my grandma first arrived there she was nervous and scared as she didn't know anybody but the staff have done an amazing job settling
her in. I no longer have the worry of her falling and being lonely and I know she is happy and safe. She has made new friends and has been out on trips. They do a lot of outings and activities with the residents it's great. I can't praise the staff enough for taking the worry away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L U (Daughter-in-law of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very clean and the staff are very friendly and welcoming. At first, we were apprehensive about leaving my mother-in-law in a home but soon felt reassured that she would be fine as she quickly settled in. Organised trips are a regular occurrence which we feel is great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming environment when I visit my mum. Mum is now settled and happy which is a massive improvement on her previous setting. She is well looked after and has built a bond with the excellent carers. Brilliant!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul T (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff to be very helpful and friendly and would recommend this nursing home to other people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda T (Daughter-in-law of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, conscientious and caring. I would not hesitate to recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Rose Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Rose Court Care Home is calculated as follows: ( (473 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 532 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rose Court Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Leanne

Leanne Batten-Smith

Job Title: Home Manager

Introducing Leanne Batten-Smith
Home Manager at Rose Court, Radcliffe


What does kindness mean to you?


“Always trying your best each and every day; to fulfil the lives of others that you care for and work with. Working with a positive approach, and always treating others how you wish to be treated yourself.”


As a dedicated healthcare professional, Leanne has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Leanne shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked why she chose to work in the care sector, Leanne remarked:


“I have always had a sense of caring and making peoples’ lives better in any way I can. This sector has taught me many skills, that I have been fortunate to share with others, to enrich the lives of people in a positive way and it makes me proud to bang the drum for social care each and every day.”


Leanne’s favourite thing about being a Home Manager is showing what can be achieved by a great team, with a great ethos and providing the kindest care to the people living within the home.


Leanne’s biggest achievement was her nomination for the National Care Awards and achieving Runner Up in the ‘Leader of the Year’ category, at the HC-One awards.


Outside of work, Leanne enjoys going for country walks with her family and two dogs.


If you would like to find out more about Rose Court, Leanne would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.