Burrswood Care Home

Newton Street, Bury BL9 5HB
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9.3 72 Reviews
  • Burrswood Care Home, Bury
Burrswood Care Home has four houses, each dedicated to providing specialist care for its residents. These include residential care, residential dementia care, nursing dementia care and general nursing care, all staffed by highly-trained nurses and dementia staff. Residents can stay for respite, convalescence, palliative or long-term stays.

The 120 single bedrooms have television and telephone points, electric profiling beds, thermostatic radiators and a 24-hour call system. Bedrooms are cleaned daily and many have en-suite facilities. The home features gardens, a communal lounge, a sensory room and a lift.

The activities coordinator provides stimulating and constructive activities daily, from quizzes and the cinema club to gardening and art. The home's location enables activities to include days out to Bury's famous market, the Royal Fusiliers Museum and Burrs Country Park.

The chef prepares a daily menu made up of fresh ingredients and caters to any dietary requirements or preferences. The menu is printed in large font and family and friends are welcome to join residents for meals.

Care Provided by Burrswood Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 125 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andrew Polverino (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (125)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Burrswood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Care from £950
  • Permanent, short term and respite stays available


  • (these prices are only a guideline, please contact Burrswood Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home operate a protected meal service. Where possible, they ask that residents are able to enjoy mealtimes in own privacy. Visiting is unrestricted outside of these mealtimes.


Total of 72, showing 1-20
9.3

Burrswood Care Home has a Review Score of 9.3 (9.289) out of 10, based on 17 reviews in the last 2 years. Over all time Burrswood Care Home has 72 reviews.

Overall Experience

  • 54
  • 17
  • 0
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  • 1

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My husband was in the care of the staff at Burrswood,, I cannot praise highly enough the care and attention he received it was second to none,
He was diagnosed with lung cancer and given a short time to live,,the staff made his last few months so comfortable, talking to him, comforting him they called
in to chat to him often,,this made my torment bearable knowing he was in good hands,The staff were friendly ,always a smile when i came to visit and i was always made welcome,,I was kept updated regularly on the changes of medication and his condition as it deteriorated over the 3 months he resided at Burrswood,,
I will always be grateful to the Staff,,Thank you for your devotion to the work you do caring for those in need at the end of their lives,,THANK YOU

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you for your very kind words about the care received at Burrswood. We are very assured by your kind comments and will share this with the team who provided the care to your Husband. We are deeply saddened by your loss, it was a pleasure to have been part of you and yours husband's lives over the last few months and we are really pleased that we have made things a little easier in such in such a difficult time for you and your family.


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Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum by the team on the Crompton unit is exceptional. My mum has advanced mixed dementia and quickly went from living at home with my dad to hospital and then Crompton. We couldn't have asked for a nicer team and with the added support from management who embraced our family, especially
my dad who challenged everything at the beginning because, after fifty-five years marriage, he knows my mum best. We now feel part of the Crompton team and although hard to accept we can't care for Mum at home, we couldn't ask for a better place than Burrswood Care Home.

Reply from Andrew Polverino, Home Manager at Burrswood Care Home

Thank you for your very kind words. It is a real pleasure to care for your mum and we are thrilled you feel part of the Burrswood family. We enjoy seeing Dad, every day, who is also part of our home. I will pass the feedback on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Burswood Care Home made the last three difficult months for my mother the best we could have hoped for. All the staff were helpful, caring and empathetic. A big shout out to seeing them at Mum's funeral yesterday, it was a very touching tribute from them. A special mention to a member of staff, in particular,
who was always on hand to sort potential issues, keep doing what you were born to do! Caring for the most vulnerable who need dignity in their final years.

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you very much for your kind words. It was a pleasure to have cared for your mother in her final months and we are really pleased that our team have made this the best they possibly could. We wish you and your family well in such a sad and difficult time.


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Overall Experience  Overall Experience 5.0 out of 5

My experience has been positive since my husband came to Burrswood Care Home. All staff have been very helpful and considerate.

Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Thank you so much for sharing your positive experience at Burrswood House Care Home. Best wishes from all the team.


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Overall Experience  Overall Experience 5.0 out of 5

My wife entered Burrswood Care Home with terminal lung cancer and her doctor had said that she may last hours or days. She was placed in a well-appointed room in a very comfortable bed with an air mattress. My daughter, son and I were told from the start that we could visit her 24/7. It was immediately
apparent that the staff actually cared deeply for her well-being; it was not just a job! Her comfort and pain relief were monitored hourly and she was regularly re-positioned to add to her comfort. When we visited, we were given refreshments and made welcome. We were encouraged to ask questions which they answered. My daughter stayed every night and on the sixth night, all three of us stayed since the end appeared near and she did leave this life that night. We could not fault the staff in any way. They cared for her as if she were family, with love and close attention. At the end, they were equally caring for our family. I cannot praise the staff too highly. They were superb.

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Dear family, thank you so much for your kind words about the care of your wife. It was a pleasure to have cared for your wife and supported you and your family through a difficult and sad time. We are deeply proud of my team at Burrswood who go above and beyond and to have this reflected to you as a family really means a lot. We offer our deepest condolences and should you require anything, please don't hesitate to contact us.


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Overall Experience  Overall Experience 4.0 out of 5

The staff and management always put the residents' care and needs as a priority. The staff know and acknowledges the individualism of each resident meeting their needs and requirements as necessary. Residents' family, friends and visitors are always made to feel welcome and are kept informed.

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you very much for your kind words. Our residents are always at the front of anything we decide. I am really glad this has been noticed by you and we will continue to provide the very best care to your loved ones.


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Overall Experience  Overall Experience 4.0 out of 5

Nice staff who are very friendly and Mum seems to like them and they like her. Some staff have been there for years so this is comforting. She is clean (apart from her nails sometimes). I am happy for her to be there and would recommend it to other people.

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you for your kind words. Our team will be delighted to hear the positive feedback. We are really pleased you feel safe having Mum in our care.


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Overall Experience  Overall Experience 4.0 out of 5

My father has been in Burrswood Care Home for over twelve months and seems quite settled now although it was difficult in the early days. He is on Kay unit which specialises in dementia care - he has good days and less good days with his condition but on the less good days, the staff are always patient
and kind with him.
The care home itself has had a very difficult twelve months or so which has played out in the public domain. They are very much coming out of the other side of these issues with the recent CQC audit, a reflection of the hard work and effort that has gone into turning the home round. Well done all.
My only challenge back is on the cost which increased by over 10% this year although, to be fair to the local team, they can't influence this as it is a head office decision. However, with a higher cost comes higher expectations and so they need to keep improving and delivering.

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you for your kind words. Our team have had a rollercoaster few months but the hard work and dedication of our amazing team have paid off. We are really proud of the home we have created and it's a real pleasure to care for Dad and our other residents.


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Overall Experience  Overall Experience 5.0 out of 5

My 104-year-old mother is now the oldest in the home. She has old age dementia. She has been in the home since February 2021. She has settled very well in the home and has been looked after by caring staff. The staff work hard and have a great deal of kindness and patience with the residents. The manager
and his team work hard and are extremely helpful. Should you ever have any questions or concerns they always go out of their way to help you.

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you very much for your kind words. It is a pleasure to look after Mum, our eldest resident. Mum really is setting Burrswood records and we are thrilled to be part of such a fantastic life story. The whole team will be thrilled with your review.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Burrswood Care Home for two years and the management team have done a fantastic job turning the home into a top-quality care home.
The staff are fantastic and I believe that I couldn't find a better care home anywhere for my mum.
I can't thank the full team enough.

Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you for the amazing review. It is an absolute pleasure to look after Mum. Our team will be thrilled with your kind words. I will make sure this is shared across the home.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Burrswood Care Home (on Peel unit) for almost two years (after transferring from another home which could no longer meet her needs).
For us, it has been a very positive experience and we have been very happy with the care she has received.
Mum has advanced dementia and
has extremely complex needs. She has always been treated with great compassion and dignity! Due to her condition, Mum can be quite aggressive at times but the staff are always incredibly patient and caring with her.
I can honestly say that the staff go above and beyond in their care for my mum and I really feel that she is in safe hands.

Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Hello Hilary and thank you for sharing your positive experience at Burrswood Care Home. Best wishes.


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Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for three and three quarter years on Kay Unit. She has dementia. The staff are angels, they really care and are so good with the residents, some of which are very difficult and not easy to look after. The time and patience they give the residents is wonderful and knowing
they work long hours for poor pay, I can only thank them and praise them.

Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Hello Joan. Thank you so much for your lovely review and very kind words. We will pass on your compliments to the team. Best wishes.


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Overall Experience  Overall Experience 4.0 out of 5

I have no complaints regarding my husband's care. The staff are excellent and treat him with dignity. Meals are good and well presented, residents are given a choice. Drinks and snacks are provided in between meals. The staff have always been helpful to me when I have had any concerns about his care
e.g. his medication or weight. They liaise with a GP weekly.

Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Hello, thank you so much for your review. It is very good to hear that you are so pleased with all aspects of your husband's care and we will pass on your kind comments to the team.


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Overall Experience  Overall Experience 5.0 out of 5

From my first experience at Burrwood, I was impressed by the professionalism of all concerned. All my questions were answered fully and I had no concerns. In the three months my mum has been a resident, she has received a high level of care and all staff are friendly and offer good care. I could recommend
this home to anyone.

Reply from Nitya Kanoria, Digital Marketing Manager at Burrswood Care Home

Thank you for your wonderful review of Burrswood! We are delighted to hear that you were impressed by our professional and friendly staff and that your mother has been receiving exceptional care. We appreciate your recommendation and will continue to provide the highest level of service to all our residents. Thank you again for your kind words! Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has been looked after since she became ill after breaking her leg and developing dementia. The staff are caring and are always willing to help my wife and also myself.

Reply from Nitya Kanoria, Digital Marketing Manager at Burrswood Care Home

Thank you so much for your review and we are pleased to know that you are happy with the care and support that your wife and you have been receiving. We will pass on your kind words to the team, Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

As a family we cannot praise Compton Unit at Burrswood House enough. From the level of leadership shown by one nurse and her team of caring, skilled and respectful co-workers, whilst looking after our mother, we cannot be more grateful.
Staff were always consistent in communicating any issues to us
regarding her care. At times going above and beyond especially in the latter part of her stay.

Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Dear Brenda, thank you so much for your kind words. Our deepest sympathies to you and the family at the recent loss of your dear mother. We will pass on your feedback to the team at Burrswood, especially those in our Compton House. Once again on behalf of us all, thank you and we send our very best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank enough, the staff on Dunster unit for their time spent with my sister, talking with her and attending to her physical, medical and personal care with such kindness, understanding, friendliness, and professionalism. My family and I also appreciated being made welcome at the home and keeping
us informed of my sister's condition and taking an interest in her life. Thanks also to the admin staff for their support and general advice.

Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Hello Wyn and thank you very much for your kind words which we will pass on to the team. It is comforting to know that you and the family are so pleased with the care and support your sister received at Burrswood and we send you all our very best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care was provided by every member of staff on Dunster Unit, the care and compassion was heartwarming and provided the family with great reassurance that our Nan was in such loving, caring hands. We cannot give enough thanks to five staff members in particular, to name a few -
all the nursing staff, but also to the five carers in particular, again to name just a few of the staff we got to know and muchly appreciated during our Nan's time at Burrswood. We know how much she also knew that she was in such good care during her final few weeks. I never came across management, but if their staffing are anything to go by, then I'm sure they will of been exactly the same. Many thanks.

Reply from Arineh, Marketing Executive at Burrswood Care Home

Hello Kirsty, on behalf of everyone at Advinia we are very sorry for your loss. We are glad to know that your Nan spent her last few weeks in good care and comfort. It is also rewarding for us to know that we have provided both you and your family with reassurance, we know that this is important when choosing the right care for a loved one. Take care, and thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

As a family, we will be eternally grateful to the staff on the Dunster unit for their loving care. These people go above and beyond. The compassion the staff showed will never be forgotten. We couldn't have been happier with the sensitivity and dignity shown as well as treatment received. How wonderful
to have such outstanding staff that continuously went out of their way with such kindness.
Thank you to every single member of the team on the Dunster unit. Their hard work and genuine thoughtfulness never once went unnoticed.

Reply from Arineh, Marketing Executive at Burrswood Care Home

We are glad to know that you and your family are happy with the care provided by the team members, it is always rewarding for staff to know that they have made both residents and relatives happier and comfortable in our homes. Thank you for your kind words, they are very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

My friend spent the last few weeks of her life in this home. I found the staff very caring. They treated my friend with care, patience and gentleness, and my friend looked comfortable and as at peace as was possible in these last stages. I was amused when my friend got the names of the staff wrong,
but both staffs reacted as if they'd had their proper names.

Reply from Arineh, Marketing Executive at Burrswood Care Home

On behalf of the team, we are sorry for your loss. We are glad to hear that your friend spent the last few weeks of her life in peace and was comfortable within the home and that the staff provided her with the care and support that would have made all the difference during her last moments. Thank you for your kind words.


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Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for Burrswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Burrswood Care Home is calculated as follows: ( (133 Excellents x 5) + (53 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 197 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.68 Points relating to the number of positive Reviews for Burrswood Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25. 17 Positive Reviews ÷ 25 = 0.68

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Andrew

Andrew Polverino

Job Title: Home Manager

“Working in Social Care is a passion as much as a career. I am a dedicated and caring manager who has worked across different home within the Advinia Group. We provide a full spectrum of care ranging from residential care to Dementia and Nursing care. Leading a professional, passionate and committed team is something that makes me proud.


My passion is to support homes which require additional support to create a better everyday place to live. Creating a warm, happy and caring home is what I strive for and with a dedicated team behind me, there really is no stopping us. I am proud to be part of the Advinia Family and Burrswood House. A place where our residents become our family and their smiles brighten our days. My aim is to provide care to our residents that i would be happy providing to my own family, only then will i be satisfied.


Burrswood House is a special place where residents can relax, families enjoy and our team can take care of your loved ones like our own family.”


Home Manager – Andrew Polverino
Burrswood House, Bury


Frequently Asked Questions about Burrswood Care Home

What types of Care is Burrswood Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burrswood Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Burrswood Care Home have?

There are 125 Single Rooms.

What are the Facilities & Services at Burrswood Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burrswood Care Home to the centre of Bury?

0.9 mile(s) as the crow flies, distance by road may be significantly further.