Permanent, short term and respite stays available
The home operate a protected meal service. Where possible, they ask that residents are able to enjoy mealtimes in own privacy. Visiting is unrestricted outside of these mealtimes.
Burrswood Care Home has a Review Score of 9.3 (9.289) out of 10, based on 17 reviews in the last 2 years. Over all time Burrswood Care Home has 72 reviews.
Review from Maura G (Wife of Resident) published on 19 March 2025
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Reply from Andrew Polverino, Registered Manager at Burrswood Care Home
Thank you for your very kind words about the care received at Burrswood. We are very assured by your kind comments and will share this with the team who provided the care to your Husband. We are deeply saddened by your loss, it was a pleasure to have been part of you and yours husband's lives over the last few months and we are really pleased that we have made things a little easier in such in such a difficult time for you and your family.
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Review from S R (Daughter of Resident) published on 19 December 2024
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Reply from Andrew Polverino, Home Manager at Burrswood Care Home
Thank you for your very kind words. It is a real pleasure to care for your mum and we are thrilled you feel part of the Burrswood family. We enjoy seeing Dad, every day, who is also part of our home. I will pass the feedback on to the team.
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Review from J S (Daughter of Resident) published on 16 October 2024
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Reply from Andrew Polverino, Registered Manager at Burrswood Care Home
Thank you very much for your kind words. It was a pleasure to have cared for your mother in her final months and we are really pleased that our team have made this the best they possibly could. We wish you and your family well in such a sad and difficult time.
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Review from A P (Wife of Resident) published on 9 October 2024
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Reply from Paul Lawson, National Sales Manager at Burrswood Care Home
Thank you so much for sharing your positive experience at Burrswood House Care Home. Best wishes from all the team.
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Review from Derek D (Husband of Resident) published on 23 September 2024
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Reply from Andrew Polverino, Registered Manager at Burrswood Care Home
Dear family, thank you so much for your kind words about the care of your wife. It was a pleasure to have cared for your wife and supported you and your family through a difficult and sad time. We are deeply proud of my team at Burrswood who go above and beyond and to have this reflected to you as a family really means a lot. We offer our deepest condolences and should you require anything, please don't hesitate to contact us.
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Review from T S (Daughter of Resident) published on 28 August 2024
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Reply from Andrew Polverino, Registered Manager at Burrswood Care Home
Thank you very much for your kind words. Our residents are always at the front of anything we decide. I am really glad this has been noticed by you and we will continue to provide the very best care to your loved ones.
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Review from Jane C (Daughter of Resident) published on 16 August 2024
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Reply from Andrew Polverino, Registered Manager at Burrswood Care Home
Thank you for your kind words. Our team will be delighted to hear the positive feedback. We are really pleased you feel safe having Mum in our care.
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Review from N G (Son of Resident) published on 16 August 2024
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Reply from Andrew Polverino, Registered Manager at Burrswood Care Home
Thank you for your kind words. Our team have had a rollercoaster few months but the hard work and dedication of our amazing team have paid off. We are really proud of the home we have created and it's a real pleasure to care for Dad and our other residents.
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Review from E S (Daughter of Resident) published on 15 August 2024
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Reply from Andrew Polverino, Registered Manager at Burrswood Care Home
Thank you very much for your kind words. It is a pleasure to look after Mum, our eldest resident. Mum really is setting Burrswood records and we are thrilled to be part of such a fantastic life story. The whole team will be thrilled with your review.
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Review from Chris W (Son of Resident) published on 15 August 2024
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Reply from Andrew Polverino, Registered Manager at Burrswood Care Home
Thank you for the amazing review. It is an absolute pleasure to look after Mum. Our team will be thrilled with your kind words. I will make sure this is shared across the home.
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Review from Hilary L (Daughter of Resident) published on 14 September 2023
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Reply from Paul Lawson, National Sales Manager at Burrswood Care Home
Hello Hilary and thank you for sharing your positive experience at Burrswood Care Home. Best wishes.
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Review from Joan J (Daughter of Resident) published on 14 September 2023
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Reply from Paul Lawson, National Sales Manager at Burrswood Care Home
Hello Joan. Thank you so much for your lovely review and very kind words. We will pass on your compliments to the team. Best wishes.
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Review from M R (Wife of Resident) published on 3 August 2023
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Reply from Paul Lawson, National Sales Manager at Burrswood Care Home
Hello, thank you so much for your review. It is very good to hear that you are so pleased with all aspects of your husband's care and we will pass on your kind comments to the team.
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Review from Gillian N (Daughter of Resident) published on 7 July 2023
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Reply from Nitya Kanoria, Digital Marketing Manager at Burrswood Care Home
Thank you for your wonderful review of Burrswood! We are delighted to hear that you were impressed by our professional and friendly staff and that your mother has been receiving exceptional care. We appreciate your recommendation and will continue to provide the highest level of service to all our residents. Thank you again for your kind words! Kind regards.
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Review from P S (Husband of Resident) published on 5 July 2023
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Reply from Nitya Kanoria, Digital Marketing Manager at Burrswood Care Home
Thank you so much for your review and we are pleased to know that you are happy with the care and support that your wife and you have been receiving. We will pass on your kind words to the team, Kind regards.
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Review from Brenda M (Daughter of Resident) published on 15 June 2023
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Reply from Paul Lawson, National Sales Manager at Burrswood Care Home
Dear Brenda, thank you so much for your kind words. Our deepest sympathies to you and the family at the recent loss of your dear mother. We will pass on your feedback to the team at Burrswood, especially those in our Compton House. Once again on behalf of us all, thank you and we send our very best wishes.
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Review from Wyn B (Sister of Resident) published on 7 June 2023
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Reply from Paul Lawson, National Sales Manager at Burrswood Care Home
Hello Wyn and thank you very much for your kind words which we will pass on to the team. It is comforting to know that you and the family are so pleased with the care and support your sister received at Burrswood and we send you all our very best wishes.
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Review from Kirsty T (Granddaughter of Resident) published on 7 February 2023
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Reply from Arineh, Marketing Executive at Burrswood Care Home
Hello Kirsty, on behalf of everyone at Advinia we are very sorry for your loss. We are glad to know that your Nan spent her last few weeks in good care and comfort. It is also rewarding for us to know that we have provided both you and your family with reassurance, we know that this is important when choosing the right care for a loved one. Take care, and thank you for your kind words.
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Review from L H (Granddaughter of Resident) published on 7 February 2023
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Reply from Arineh, Marketing Executive at Burrswood Care Home
We are glad to know that you and your family are happy with the care provided by the team members, it is always rewarding for staff to know that they have made both residents and relatives happier and comfortable in our homes. Thank you for your kind words, they are very much appreciated.
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Review from S L (Friend of Resident) published on 12 January 2023
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Reply from Arineh, Marketing Executive at Burrswood Care Home
On behalf of the team, we are sorry for your loss. We are glad to hear that your friend spent the last few weeks of her life in peace and was comfortable within the home and that the staff provided her with the care and support that would have made all the difference during her last moments. Thank you for your kind words.
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The Review Score of 9.3 (9.289) out of 10 for Burrswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.609 for Burrswood Care Home is calculated as follows: ( (133 Excellents x 5) + (53 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 197 Ratings = 4.609
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.68 Points relating to the number of positive Reviews for Burrswood Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25. 17 Positive Reviews ÷ 25 = 0.68
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2024
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Job Title: Home Manager
“Working in Social Care is a passion as much as a career. I am a dedicated and caring manager who has worked across different home within the Advinia Group. We provide a full spectrum of care ranging from residential care to Dementia and Nursing care. Leading a professional, passionate and committed team is something that makes me proud.
My passion is to support homes which require additional support to create a better everyday place to live. Creating a warm, happy and caring home is what I strive for and with a dedicated team behind me, there really is no stopping us. I am proud to be part of the Advinia Family and Burrswood House. A place where our residents become our family and their smiles brighten our days. My aim is to provide care to our residents that i would be happy providing to my own family, only then will i be satisfied.
Burrswood House is a special place where residents can relax, families enjoy and our team can take care of your loved ones like our own family.”
Home Manager – Andrew Polverino
Burrswood House, Bury