Burrswood Care Home

Newton Street, Bury BL9 5HB
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9.3 72 Reviews
  • Burrswood Care Home, Bury
Burrswood Care Home has four houses, each dedicated to providing specialist care for its residents. These include residential care, residential dementia care, nursing dementia care and general nursing care, all staffed by highly-trained nurses and dementia staff. Residents can stay for respite, convalescence, palliative or long-term stays.

The 120 single bedrooms have television and telephone points, electric profiling beds, thermostatic radiators and a 24-hour call system. Bedrooms are cleaned daily and many have en-suite facilities. The home features gardens, a communal lounge, a sensory room and a lift.

The activities coordinator provides stimulating and constructive activities daily, from quizzes and the cinema club to gardening and art. The home's location enables activities to include days out to Bury's famous market, the Royal Fusiliers Museum and Burrs Country Park.

The chef prepares a daily menu made up of fresh ingredients and caters to any dietary requirements or preferences. The menu is printed in large font and family and friends are welcome to join residents for meals.

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Care Provided by Burrswood Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 125 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andrew Polverino (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (125)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Burrswood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Care from £950

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Burrswood Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operate a protected meal service. Where possible, they ask that residents are able to enjoy mealtimes in own privacy. Visiting is unrestricted outside of these mealtimes.


Burrswood Care Home Reviews (72)

Total of 72, showing 21-40
9.3

Burrswood Care Home has a Review Score of 9.3 (9.289) out of 10, based on 17 reviews in the last 2 years. Over all time Burrswood Care Home has 72 reviews.

Overall Experience

  • 54
  • 17
  • 0
  • 0
  • 1

Date Published

72
5
10
17
55

Review from Nigel T (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a short stay in Burrswood Care Home (6 weeks) and our experience was great. The staff were loving, considerate and honest with us.
It was my first experience of putting a family member into care and it was a good one. I visited twice and on both occasions was rightly impressed.
We were
very impressed at all levels with the care my mum received.
Thanks.

Reply from Arineh, Marketing Executive at Burrswood Care Home

We are glad to hear that your mum's experience at Burrswood Care Home was a positive one and that you were happy with the care your mum received from the staff. It is rewarding for us to know that you were pleased with your visit! Thank you for your review, we appreciate your kind words.


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Review from K M (Daughter of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the Crompton Unit are some of the most hard-working, cheerful, friendly and caring people I have ever met. My mother's care over the year that she lived there was excellent and she was kept very comfortable during her stay. The staff were compassionate, competent and attentive and Mum felt
happy with them.

Reply from Arineh, Marketing Executive at Burrswood Care Home

We are extremely pleased to hear that you are happy with the care your mother received during her stay. It is rewarding for our staff to know that your mum felt very comfortable in the home. On behalf of the staff, I would like to thank you for your kind and encouraging words.


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Review from Linda W (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff care so much and make Dad's life so comfortable in Peel House. We know he is very well looked after. We believe more staff are needed. The rooms are clean and dad enjoys the food. Thank you.

Reply from David Martins, National Sales Manager at Burrswood Care Home

Thank you for your kind review regarding the care for your dad and we will look into the concerns you have raised with the home.


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Review from Peter L (Son of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, staff are all angels. Very well managed and spotless. Great cleaners and fabulous carers. Well done.

Reply from David Martins, National Sales Manager at Burrswood Care Home

Dear Peter, thank you for your very kind words and lovely review. We are delighted that you are happy with Burrswood Care Home.


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Review from S D (Son of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was here for about two months. The admittance procedure was made a lot easier by the assistance of the staff. It was without a doubt the best place for her last weeks. Each time I came, my mum told me how much she loved the staff.

Reply from David Martins, National Sales Manager at Burrswood Care Home

Thank you for your very kind words and we are very happy that your mum loved the team.


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Review from C E (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only a resident on the Dunster Unit for a few weeks before she passed away. But she was treated with dignity and respect at all times. The room she occupied was kept spotless, personal care was excellent and all the staff were efficient, kind and caring. I couldn't have asked for more for her
final days. Thank you.

Reply from David Martins, National Sales Manager at Burrswood Care Home

Thank you for your kind review. We are happy that we could support both you and your mum during this difficult time.


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Review from Suzanne T (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you are looking for a care home for your relative and you don't like or care about them then this one is ideal!
My mum has been a resident for several months now and unfortunately is too frail and weak due to terminal cancer to move her.
The food is diabolical unless you like burger and chips,
pizza and chips, anything with chips for lunch, soup, and sandwich for tea and as a special treat for someone who is type 1 diabetic you get angel cake, sugar in your tea/coffee, puddings, etc. God help them if there is a party going on and they need the loo. My mum was told to wait and hold it today because the staff was busy taking residents to a 90th birthday party (she has kidney cancer!) Mum also has a resident dead spider on her ceiling and a cobweb on the window (filthy) and a layer of dust under her bed and don't get me started on meds that they forget to order. I have pictures of everything. The manager isn't there now, staff/nurses/cleaners need sacking. This has gone further!

Reply from Julia Bentley, COO at Burrswood Care Home

I am sorry that you have had such a negative experience and I will ensure that this is looked into immediately.


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Review from V P (Niece of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is in an assessment bed so his stay is not yet permanent. So whilst he does not have a lot of personal belongings with him, the room is pleasant, clean and well furnished with appropriate equipment. Safety is paramount though my uncle will not eat easily, the staff try very hard to get him
to eat. They are pleasant and respectful. They respond to medical needs promptly and keep the family informed. He is clean and safe which is very important.

Reply from Julia Bentley, COO at Burrswood Care Home

Thank you for taking the time to complete the review, I will pass on your kind comments to our colleagues. Our colleagues have been committed, throughout the pandemic, to ensure the care our residents receive is to the highest standard. It is always reassuring when we receive such comments so once again thank you.


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Review from Stephen O (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic!
Mum sadly passed away in Burrswood recently. The level of care she received was absolutely first class in every respect.
Our gratitude goes to the manager and all the very caring staff at Burrswood for all their help and support during a very difficult time.
We cannot recommend them strongly
enough, thank you to all from the family.

Reply from Julia Bentley, COO at Burrswood Care Home

Please accept my deepest sympathy on your recent loss, I am so pleased that your mum received excellent care. I am so proud of our colleagues who have worked tirelessly through this Covid Pandemic to ensure our residents receive the highest standard of care. I will pass on your lovely to comments to the staff, once again thank you for taking the time to leave such a lovely review, very much appreciated.


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Review from S H (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the staff at Burrswood especially the ones on the Kay Unit that look after mum.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum on Kay unit. I will of course pass on your kind words to the manager and the hardworking and dedicated team at Burrswood.
Your kind words are greatly appreciated.


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Review from P S (Husband of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has lived at Burrswood for six months during Covid which has been a difficult time for the staff, residents and relatives alike. During this time the staff have not only provided kindness in their care but endeavoured to make it home as well as keeping everyone's spirits up.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your wife. I will of course pass on your kind words to Neil and the Burswood team. Your feedback is greatly appreciated.


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Review from C C (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burrswood has been very accomodating throughout Covid and done everything they can to make me feel at ease and worry free under the circumstances. I have been very pleased with everything. On Kay unit, the staff are fantastic and the management also.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will ensure that they are passed on to the dedicated and hardworking team at Burrswood.


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Review from M G (Wife of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home from home feeling.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your wife. Your kind words are greatly appreciated and I will ensure that they are passed on to the dedicated and hardworking team at Burrswood.


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Review from Pamela H (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Burrswood for just over one and a half years and she was very poorly when she was admitted, in fact, the hospital had given her about twelve weeks to live. Myself and my sisters were absolutely devastated, but happily, she has picked up in herself. She still has times that she does
not eat and won't get out of bed but the marvellous staff do their very best at taking her round to get out of bed and try and eat. The staff are very good with our mom and the manager who is fairly new is brilliant.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. We are very proud of the professionalism and dedication of the staff at Burrswood, and your comments are greatly appreciated. I will, of course, pass on your kind words to the Burrswood team.


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Review from Suzanne F (Next of Kin) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about leaving my loved one in a care home. I needn't have. They are treating him with respect and dignity. He is a very poorly man and the nursing staff are excellent. I am very impressed and when I leave him I have no worries he will be well cared for.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to leave a review for Burrswood Care Home. Your feedback is greatly appreciated, and I will most certainly pass your comments on to the staff at Burrswood. As a team, we strive to provide the best care possible for our residents, and we look forward to welcoming all families back into our home once allowed.


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Review from Julie H (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident on the Crompton unit at Burrswood for two years. During that time, I have always been satisfied that she has been given the highest level of care from the staff on that wing. Things are even better under the new manager. Covid has made life very difficult for everyone
there, but I feel the new manager and the unit manager have done their very best for my mum and all the residents in that section. Communication has improved vastly under the new management. Mum is not always easy to cope with, and I will always be very grateful for the excellent level of care she receives.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. It is our pleasure to care for your Mum. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will, of course, pass on your kind words to the Burrswood team.


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Review from Sue L (Niece of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent 5 weeks on the Dunster unit receiving palliative care. The staff are exceptionally caring wonderful people. Throughout the home everyone and everything could not be any better, I was kept informed on a daily basis of my aunt's condition, the staff were honest and very professional and
sensitive.
My sincere thanks to all staff.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home, it really is appreciated. It was our pleasure to care for your aunt at this, particularly difficult time. I will of course pass on your kind words to Neil and the Burrswood team.
Regards Paul


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Review from Ann-Marie M (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I must say how positive I am following the new manager starting in post. I am aware he is continuing to identify opportunities to improve the quality of care provided within Burrswood and develop better communication opportunities for relatives and carers.
One of the first things he did was support
my relative moving rooms so he was in an environment to better meet his care needs in accommodating both his wheelchair and a wider bed.
I cannot thank the clinical manager and the Dunster team enough for the exceptional care provided to my father when his condition unexpectedly deteriorated over Christmas, and for their support and open communication with the family during this difficult time.
It has been hard having a relative in a care home over the last year, and I am sure there are significant pressures for the team on a daily basis, but I am confident that the team are doing their best, they aim to provide good care, and any issues I may raise will be addressed.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It really is appreciated and it is our pleasure to care for your loved one.
I will of course pass on your kind words to Neil and the Burrswood team. Regards Paul.


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Review from Joyce K (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager is excellent and has made improvements. I am very happy with the standard of care.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to look after your Mum. I will of course pass on your kind words to Neil and the Burrswood team. Regards Paul.


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Review from V L (Daughter of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are good and they handle awkward situations well. Staff on Crompton Unit are brilliant at keeping me informed on how my mum is and ring with any queries or concerns. Senior staff on Crompton are really helpful and caring.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many Thanks for taking the time to review our home . It is our pleasure to care for your Mum. I will of course pass on your kind words to the team at Arncliffe . Best Regards


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Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for Burrswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Burrswood Care Home is calculated as follows: ( (133 Excellents x 5) + (53 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 197 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.68 Points relating to the number of positive Reviews for Burrswood Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25. 17 Positive Reviews ÷ 25 = 0.68

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Andrew

Andrew Polverino

Job Title: Home Manager

“Working in Social Care is a passion as much as a career. I am a dedicated and caring manager who has worked across different home within the Advinia Group. We provide a full spectrum of care ranging from residential care to Dementia and Nursing care. Leading a professional, passionate and committed team is something that makes me proud.


My passion is to support homes which require additional support to create a better everyday place to live. Creating a warm, happy and caring home is what I strive for and with a dedicated team behind me, there really is no stopping us. I am proud to be part of the Advinia Family and Burrswood House. A place where our residents become our family and their smiles brighten our days. My aim is to provide care to our residents that i would be happy providing to my own family, only then will i be satisfied.


Burrswood House is a special place where residents can relax, families enjoy and our team can take care of your loved ones like our own family.”


Home Manager – Andrew Polverino
Burrswood House, Bury