Burrswood Care Home

Newton Street, Bury BL9 5HB
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9.3 72 Reviews
  • Burrswood Care Home, Bury
Burrswood Care Home has four houses, each dedicated to providing specialist care for its residents. These include residential care, residential dementia care, nursing dementia care and general nursing care, all staffed by highly-trained nurses and dementia staff. Residents can stay for respite, convalescence, palliative or long-term stays.

The 120 single bedrooms have television and telephone points, electric profiling beds, thermostatic radiators and a 24-hour call system. Bedrooms are cleaned daily and many have en-suite facilities. The home features gardens, a communal lounge, a sensory room and a lift.

The activities coordinator provides stimulating and constructive activities daily, from quizzes and the cinema club to gardening and art. The home's location enables activities to include days out to Bury's famous market, the Royal Fusiliers Museum and Burrs Country Park.

The chef prepares a daily menu made up of fresh ingredients and caters to any dietary requirements or preferences. The menu is printed in large font and family and friends are welcome to join residents for meals.

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Care Provided by Burrswood Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 125 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andrew Polverino (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (125)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Burrswood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • Self-Funded Nursing Care from £950

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Burrswood Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operate a protected meal service. Where possible, they ask that residents are able to enjoy mealtimes in own privacy. Visiting is unrestricted outside of these mealtimes.


Burrswood Care Home Reviews (72)

Total of 72, showing 41-60
9.3

Burrswood Care Home has a Review Score of 9.3 (9.289) out of 10, based on 17 reviews in the last 2 years. Over all time Burrswood Care Home has 72 reviews.

Overall Experience

  • 54
  • 17
  • 0
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  • 1

Date Published

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Review from Jill H (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burrswood is a safe, secure home for my father. Its corridors are filled with laughter the staff can't do enough to help. I have been kept informed of my father's welfare despite being unable to visit. I feel confident that he is happy and supported. Everyone employed there has gone that extra mile
for him and ensured his new home is as happy as his old.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your father. I will of course pass on your kind words to the Burrswood team.


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Review from Pamela D (Wife of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who suffers from Alzheimer's has just spent 2 weeks in Burrswood House. He went to stay for respite care. The staff have been excellent. During this period nobody has been allowed to visit him, it was the first time we have been apart and although his behaviour can sometimes be challenging
the staff have been marvellous.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It was our pleasure to care for your husband. I will, of course, pass your kind words onto the Burrswood team.


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Review from E D (Friend of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For six weeks I had cause to visit my friend on a daily basis. The staff, all staff, were always friendly, cooperative, attentive and above all caring. My friend was happy to be there. She felt safe, listened to and comforted. Thank you Burrswood Care home.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It has been our pleasure to care for your friend. I will of course pass on your kind words to the Burrswood team.


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Review from A M (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very well cared for by the lovely staff at Burrswood, despite some quite challenging moments, I have seen lots of care and affection from the staff towards her, and she is becoming more and more settled there. Her room is lovely, very clean and personal belongings/pictures/furnishings
are welcomed. Staff seem knowledgeable, patient and caring. Visitors are made welcome at all times.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will, of course, pass on your kind comments to the Burrswood team.


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Review from A F (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad stayed at Burrswood for six weeks respite care during October/November 2019 during a difficult time as my Mum, his primary carer, was in hospital and recovering from a major operation. The service from Burrswood staff was outstanding, from start to finish, from initial enquiry, booking, pre-assessment
and throughout his stay. All of the staff we encountered were extremely professional and as importantly, very, very kind and compassionate. The level of care was outstanding. We wouldn't hesitate to recommend Burrswood Care Home and we are very grateful to all of the staff for their care.

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Review from Wilma M (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed a number of care homes before selecting Burrswood Care home. So glad this home was the one. From my first visit on, caring staff who go above and beyond. Clean, friendly happy home from home. My husband is happier and more content. He is well cared for and I was encouraged to personalise his
room which is spacious, clean and well furnished. My mind is at ease knowing he is happy.

Reply from Garrett Lilley, Head of Residential Care at Burrswood Care Home

Thank you so much for taking the time to review our home. It is very much appreciated and I will happily pass your comments back to the team.


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Review from Carl N (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Dunster Unit were fantastic. They looked after my mum and kept us informed and were very professional.

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Review from Marion T (Wife of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff, including domestic staff, handymen, laundry staff etc to be friendly, kind and helpful at all times. There is a lovely atmosphere about the place. My husband is well cared for and shown kindness and dignity in difficult circumstances.
The food is of a high standard and he always
enjoys it, desserts especially. This is the second care home he has been in and I wouldn't want him to be anywhere else.

Reply from Paco Pakowski, Home Manager at Burrswood Care Home

Thank you so much for your very kind comments about our home and the care we provide. I will be delighted to pass your comments back to my team.


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Review from G N (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy at Burrswood. He likes all the staff (who show everyone kindness and care). Lovely and clean, dad's bedroom always clean, bins empty, toilet, washbasin always clean.
My experience of staff are dedicated, hardworking and caring. I could not wish for my dad to be in a better environment.
Excellent
value for money. My dad pays half towards his care bill. Which I am happy with.

Reply from Paco Pakowski, Home Manager at Burrswood Care Home

Thank you so much for your wonderful review of our home and the care that your dad receives from us. I will be very happy to pass your comments back to my team who I agree are a dedicated group of professionals. Many thanks.


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Review from Ian G (Son of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most excellent nursing home. We looked at a few care homes for our Mum before coming to Burrswood House and none compared to them. Everyone looks after Mum so well and we never have to worry about a single thing. The staff are wonderful. They are always on hand if you need anything. The
Manager at Burrswood is second to none, it's a pity that he is interim. He is completely dedicated to not just Burrswood but also his residents. He is often seen taking the time to chat and even feed the residents when he can. He is the utmost professional. He always takes time with us if we have any questions and you just feel that Mum is in safe hands. Not only do the whole team look after Mum they look after us too. I can’t thank the whole team enough.

Reply from Paco, Interim Home Manager at Burrswood Care Home

Thank you very much for your lovely review of our home and the excellent care provided by my team. It is lovely to hear that you value the care we provide to your mum and that you are reassured she is in safe hands.
I will look forward to passing your kind comments across to my team.


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Review from Patrick N (Friend of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had recently a meeting at Burrswood Care home to discuss the further care of a friend of mine. I am really impressed with the knowledge and approach of the gentleman who led the meeting. My friend who is also a resident of Burrswood lacks capacity and can not talk or decide for himself. I felt reassured
and happier after the meeting, as I know he is in good hands.

Reply from Andrea Hill, Relationship Manager at Burrswood Care Home

Thank you for taking the time to complete a review for our care home at Burrswood. We really appreciate your feedback and it will help people who are looking for a care home to make an informed decision based on real experiences of our home.


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Review from Kimberley B (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have been happier with the care and attention my mum received while in your care. She was happy and relaxed which meant everything to me. I never worried about my mum's care. The staff were so friendly and attentive.

Reply from Andrea Hill, Relationship Manager at Burrswood Care Home

Thank you for taking the time to complete a review for Burrswood Care Home. We really appreciate your kind words and it will help people who are looking for a care home to make a decision based on information from people who live and visit here. Many thanks once again.


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Review from Wendy B (Daughter of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and we arrived at Burrswood House and were more than impressed with the building and all its surroundings.
Inside was immaculately clean and on meeting some of the staff, we knew we had chosen the right place. All the team are excellent, caring people. We now have peace of mind
knowing mum is so well cared for, settled and happy.

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Review from E L (Wife of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was given a list of care homes for my husband to go for repsite. I looked at one and they said they could not take him, so I thought I would try this one. I was bet by a smiling carer who showed me around a unit and then around another unit which had a nice room overlooking a garden. They interviewed
him and accepted him. The home is well staffed with caring [eople who treat people with dignity and everyone is clean and tidy. Laundry is done every day.
I cannot praise it highly enough.

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Review from A P R (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more pleased by the treatment received by the staff at Burrswood Care Home and would recommend the home to anyone.

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Review from Rosanne-Maria E (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident at Burrswood since July 2017, during which time he has received excellent care in a first-class establishment with the highest delivery of standards within all aspects. As his health has deteriorated, particularly during this past month, his condition has presented numerous
challenges and extreme difficulties, all of which have been overcome and dealt with by the wonderful staff on Peel Unit whilst ensuring comfort and dignity at all times. They are indeed a highly professional and dedicated team and, as a family, we could not ask for or expect anything better for our beloved Dad. Thank you to all - you are very much appreciated and loved!

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Review from Rachel M (Daughter of Resident) published on 10 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the home for only five months this year and sadly passed away in October from a dementia-related illness. She was so well cared for and the staff made us feel like we were part of the family (we did go every day!). I can't fault any of the staff, from the cleaner to the carers, the chefs,
the hostesses and the nursing staff. The admin staff were also always so chatty and welcoming and sometimes that's just what you need when you're having a bad day.


I felt that my mum was loved and cared for with the respect I so wanted her to have, as being in a nursing home was the last place she would have ever wanted to be in her life. Her room was bright and airy, the food delicious and the afternoon tea cakes always a treat.


I wouldn't hesitate to recommend the home to people (I already have) to entrust their loved ones with such fabulous caring staff. Thank you all for making a really difficult time in our lives so much more bearable and smooth. Keep up the fabulous work.


Reply from Jayne Duck, Customer services administrator at Burrswood Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your lovely review and kind words about our staff. I hope that in time to come this will bring you comfort knowing that your mum was so well cared for and loved.


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Review from Alan D (Son of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run with dedicated and professional staff. This review relates to the EMI unit of which I have personal experience but no reason to expect the rest to be different. My mum is well cared for here and I am happy with the choice we made

Reply from Rose Pickering, Customer Service Administrator at Burrswood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jason C (Son of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, even staff not on my dads ward. Very clean and tidy inside and out.
New lift just installed, quite inconvenient as my dad has been very limited mobility even to use the stair lift. Inconvenient but necessary, so it was cope-able.
New lift very good. Really don't have a bad
word to say. If I had to be in a care home in my later years. I would definitely choose Burrswood.

Reply from Rose Pickering, Customer Service Administrator at Burrswood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Janet M (Daughter-in-law of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent well run home. Staff always helpful and caring nothing too much trouble. Best possible solution to being at home with support needed but also feeling it is home.

Reply from Rose Pickering, Customer Service Administrator at Burrswood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for Burrswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Burrswood Care Home is calculated as follows: ( (133 Excellents x 5) + (53 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 197 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.68 Points relating to the number of positive Reviews for Burrswood Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25. 17 Positive Reviews ÷ 25 = 0.68

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Andrew

Andrew Polverino

Job Title: Home Manager

“Working in Social Care is a passion as much as a career. I am a dedicated and caring manager who has worked across different home within the Advinia Group. We provide a full spectrum of care ranging from residential care to Dementia and Nursing care. Leading a professional, passionate and committed team is something that makes me proud.


My passion is to support homes which require additional support to create a better everyday place to live. Creating a warm, happy and caring home is what I strive for and with a dedicated team behind me, there really is no stopping us. I am proud to be part of the Advinia Family and Burrswood House. A place where our residents become our family and their smiles brighten our days. My aim is to provide care to our residents that i would be happy providing to my own family, only then will i be satisfied.


Burrswood House is a special place where residents can relax, families enjoy and our team can take care of your loved ones like our own family.”


Home Manager – Andrew Polverino
Burrswood House, Bury