Review from Andy H (Grandson of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience

My grandma is a resident at Gorsey Clough, after being in a different care home previous. The change in her was amazing. The staff at Gorsey Clough are so understanding, and the amount of work they put into caring for everyone is second to none. The relationship between staff, residents and relatives

is a homely and friendly one. The management always keeps relatives up to date with activities that are happening in the home and any changes that are occurring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie E (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience

“What a fabulous home this is"! My mother has been at the home now for over 5-years, she moved here from another local care home who couldn’t cope with her needs. She is encouraged to be active, involved and engaged by the manager and his fantastic team. Visits are a joy as Mum is so happy when we see

her.
The tea and coffee making facility means that we can enjoy a drink of tea together.
I can’t praise this service enough. The way Gorsey Cloughs staff have risen to the challenges of covid-19 is absolutely amazing. I can’t praise and thank the managers and staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Theresa L (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

Our mum came out of the hospital and had to have nursing care. My brother and I looked around other care homes and was impressed by the management, staff and the home itself. We only saw mum for just over a week when the lockdown was unforced, today was the first time I was able to visit. I am now totally

reassured we made the right decision. Three members of staff (including the manager) kept us informed regular and updated us. We know, as a family, that we have made the right decision; Mum is settled, happy, comfortable and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah D (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience

Mum went into Gorsey Clough in February, from the minute we visited, we were welcomed by friendly staff. I have worked in care homes, and I was a bit dubious after what I've seen, I have never ever met a manager who is so easy to talk to hard-working and professional. I will never be able to thank each

and every one of the staff for the way they look after Mum. I praise the home to everyone I talk to about Mum, which is every day, she's our world.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane W (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

Can I please say a huge and sincere thank you to you all at Gorsey Clough.
We saw Mum yesterday and she looked so well, content and generally in good spirits.
The look on her face when she saw us was heartwarming and emotional. The constant, professional and personalised care you all provide is appreciated

by us all.
Booked in again in a weeks time and can't wait.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda H (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience

Dad has been at Gorsey Clough for just over a year now, he is far more happy and content than he was in his previous nursing home. The professionalism of all the nursing staff has proved itself throughout the year.
This professionalism has been shown even more, in this terrible period with Covid-19.

The way the residents, staff and the home have been shielded and protected goes above and beyond the normal care. The staff from cleaners, through to the management team have shown tremendous care, patience and love to all residents.
The home is all recently refurbished to a very high standard and is surrounded by beautiful countryside. There are lots of activities provided to stimulate and amuse residents throughout the day.
The whole team are all absolutely fantastic, we could not ask for anything better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy C (Daughter-in-law of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience

Thank you to the manager and his staff for looking after my Father-in-Law these last ten months (until he sadly passed away 27th March 2020). It was with regret we had to put him in a nursing home but I was very happy with Gorsey Clough after looking around and talking to the manager and the staff.

It was so clean and a nice atmosphere. The staff were lovely, friendly and very caring. I could sleep at night knowing that he was well looked after and was treated really well. He could be grumpy at times but that was never a problem to the staff. He loved the food and seemed to be very content there. They keep you informed about everything and are always on hand should you need to discuss anything. Dad was well looked after and cared for and the staff are lovely. Highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz M (Daughter of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience

The two and a half months that the dedicated team of staff and nurses looked after my lovely mum at the home was, without doubt, a very distressing time for all our family. However, the care and attention she received helped alleviate worries and at all times we were supported by everyone at all levels

in helping Mum to be as comfortable and as happy as she could be in managing the symptoms of her deterioration due to advanced Alzheimer's disease.
It was a comfort to know that all the staff cared about her and were very sad when the disease finally took hold and she passed away. I will always look back on the last months of her life and remember the kindness and compassion that staff at Gorsey Clough showed us throughout this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne R (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience

Mum has been a resident at Gorsey Clough for about 6 months. The staff and management are very much hands-on ensuring that the levels of care and comfort are consistently maintained. The care provided is professional but friendly. They meet Mum's needs and nothing is too much trouble. Everyone has been

very patient encouraging her to eat to the point where she now has a go at feeding herself. The recent changes to the decor and furnishings have been done thoughtfully and aimed at the residents, who suffer from dementia, creating a warm environment. All staff are approachable and are always there to help with any concerns regarding Mum's health and wellbeing. Knowing she is happy and safe has always been my priority and I am happy to leave her in the care of the Gorsey Clough team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T K (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in Gorsey Clough Nursing Home for over 12 months, she is very happy and settled. The refurbishment has been done to the resident's needs and is outstanding.
The care provided is professional and very friendly. Every need is met, and nothing is too much trouble. I am so happy that

my mum receives such wonderful care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam S (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience

The staff at Gorsey Clough are some of the most patient people I have ever met. When faced with residents with challenging behaviour, they are only ever kind and friendly. They have been lovely with our Mum. It's worrying when your loved one is in residential care and the staff just make this process

easier for all concerned. Thank you for all you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim B (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

Our mum had dementia for three years. She moved into Gorsey Clough in August when she became quite poorly. She quickly deteriorated and was confined to her bed. The nursing staff were absolutely amazing.
They constantly checked on her, moving her, trying to feed her and supplying her with the medication

she needed.
Nothing was too much trouble for them. They were caring, thoughtful, helpful and very professional. I can't fault them, their care was outstanding, right to the end of Mum's life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Relative of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience

I recently visited a relative of mine in Gorsey Clough.
I live quite far away so don't get to see him very often. I just want to say how wonderful the staff are at Gorsey. Everyone was so welcoming to me and made me feel instantly at home. Their care towards all the residents was compassionate, professional

and at times, fun!
There was a great game of throwing the beach ball going on which was just priceless to watch. I left my relative tucking into a wonderful roast dinner and felt reassured greatly about his care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience

Dad has been in Gorsey Clough for 2 years now.
The home has undergone recent changes including its management which has made it go from strength to strength. The manager and his staff have become dad's family and care for him way beyond their job descriptions. The environment has been adapted especially

for residents with dementia and this has greatly impacted upon my dad's wellbeing and ours, as a family. Dad is safe and loved and well cared for and I cannot recommend Gorsey Clough highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie B (Partner of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience

My partner came to Gorsey Clough over a month ago on one to one help. He has come through this very well in leaps and bounds and has recovered really well.
The care he received was superb. I was treated very well as my partner's carer.
The staff were very attentive and tried to make patients as comfortable

as possible under trying circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janis J (Friend of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

Gorsey Clough, particularly under the new manager, has become an extremely friendly and comfortable home. The staff are always helpful and do their best by all residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Sister-in-law of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

Everyone here is caring, patient and very helpful, both to residents and visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience

My mum is well cared for by the lovely staff at Gorsey Clough. Nothing is too much trouble. As visitors, we are always made welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Gorsey Clough Nursing Home

Care Provided by Gorsey Clough Nursing Home

Good to Know

Funding & Fees Guide for Gorsey Clough Nursing Home

Facilities