Regency Care Home

140 Lily Hill, Whitefield, Manchester M45 7SG
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9.8 70 Reviews
  • Regency Care Home, Manchester
Regency Care Home is conveniently situated in Whitefield, between central Manchester and Bury, and is within easy reach of local shops and other amenities including public transport.

The home provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. Additionally, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Nursing care is also available at the home for people who live with more complex medical needs.

Short-term respite care is also offered at the home to give family or friends a well-earned break.

Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual’s care needs but includes interests, hobbies and dietary preferences also. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.
They use an electronic medication system for clear and accurate and safe administration of medications and they also assist residents, who are able to and chose to look after their own medications.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

With a dedicated activities coordinator in place, you will be rest assured that there will always be meaningful activities taking place in and out of the home for residents to enjoy.

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Care Provided by Regency Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nichola Birkett (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Regency Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,030
    • Self-Funded Residential Dementia Care from £1,030
    • Self-Funded Nursing Care from £1,030
    • Self-Funded Nursing Dementia Care from £1,030
    • RESPITE Self-Funded Residential Care from £1,030
    • RESPITE Self-Funded Residential Dementia Care from £1,030
    • RESPITE Self-Funded Nursing Care from £1,030
    • RESPITE Self-Funded Nursing Dementia Care from £1,030

  • Fees are subject to assessment, LA rates are accepted.
  • (these prices are only a guideline, please contact Regency Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to tour the home or visit loved ones


  • Parking

  • Parking on site available


Regency Care Home Reviews (70)

Total of 70, showing 1-20
9.8

Regency Care Home has a Review Score of 9.8 (9.763) out of 10, based on 23 reviews in the last 2 years. Over all time Regency Care Home has 70 reviews.

Overall Experience

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Review from G D (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Regency for 8+ years. I feel the care she has received has been centred around her, and her individual needs. As well as them looking after Mum, I also feel very involved with her care/decisions. This, I would want to be, and find reassuring. The home has a very warm/homely
environment. The team at Regency (including carers, catering team, activities, domestics, admin staff, nurses and management) are all both professional and approachable. Each team member will always stop to say hello/have a chat to Mum whenever they see her, which she enjoys, as do they. Many of the team have been employed by Regency for a lot of years, which I think speaks for itself, also providing a good continuity of care for residents. I would recommend Regency if you find yourself in the position of requiring care for a loved one.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for your comments regarding the care your Mum receives while residing here at Regency, she's a pleasure to care for! We're very pleased to hear your feedback. Thanks again and take care.


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Review from K S (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was treated with the utmost care and respect during his 9 months as a resident at Regency Care Home.
As he neared his end of life they tenderly looked after him and were so kind & respectful to support me as I sat by his bed for four days.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for much for your very kind words regarding your father's stay with us. He was a pleasure to have as part of our Regency family. I will pass your feedback on to the rest of the team. Thank you again and take care.


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Review from John H (Brother of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is 93. When her husband died in 2017 her physical and mental health was already very poor. She was incapable of looking after herself. Her personal hygiene was awful and she lived in semi-squalor with only a small electric fire to keep her warm as she spent most of her time in a chair surrounded
by books, newspapers, and general rubbish constituting an extreme fire risk. She is now safe and warm, well-nourished, and attended to by well-trained staff who genuinely care for her. As her attorney, I have agreed that she should be included in the DOLS regime under which I receive very detailed reports of her condition. This has given me and the rest of the family great peace of mind, especially me as I have been making my own lengthy recovery from a stroke.
The whole staff at Regency deserves recognition for the tireless dedication they bring to their work.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you very much for your incredibly kind words regarding your sister's transition into our home, which is now hers, and your own experience with seeing her with us. Your feedback is invaluable to our team and they'll be so pleased to read your comments. Thank you again, and we wish you luck in your recovery. Take care.


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Review from D D (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Regency in June 2021 and sadly passed away in October 2024. My father-in-law had previously been in Regency for end-of-life care in February 2021 and my Nan entered Regency many years ago for respite.
My father didn't really want to go into residential care but was no longer safe
to remain home alone due to numerous falls and his dementia. However, despite his reluctance he embraced his time in Regency making many new friends and I strongly believe that in making the difficult decision to move him to Regency the dedicated care from all the team gave us three extra years with Dad which we wouldn't have otherwise had.
There are always lots of activities taking place and every member of staff from the carers to the kitchen staff, the cleaners, and the admin team are all friendly and caring.
For their care and dedication, we as a family can't speak highly enough of all the staff and services provided at Regency.

Reply from Nichola Birkett, General Manager at Regency Care Home

A huge thank you for your wonderful comments and feedback for our team. It was a complete pleasure to know and care for your father, and to have had your Father-in-law and Nan at Regency previously is fantastic. I know all of the staff here at Regency will be so pleased to read your kind words. Thank you again, and take care.


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Review from Emma P (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for 22 months. I visit weekly and can see she is well cared for and well looked after
She appears to be happy here. As my mother is in the upstairs unit and bedbound and also suffers from Alzheimer's, but has lucid times, there are very little activities provided
for her to partake in, as this is geared to other residents downstairs, and she's agitated when hoisted out of bed. Other than the activities the care, support, cleanliness, friendliness are all excellent.
The costs are higher here than other homes I have viewed in Manchester and Lancashire, but the Regency's reputation and my experience of my mum being here is overall very good. I just wish it was much closer to where I live and that mum wasn't having to pay almost all her own care bill.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you very much for your positive comments and feedback. Our team members really enjoy spending time throughout the day sitting and chatting with your mother and checking in on her emotional well-being to ensure she continues to feel happy and content with us. Thank you again and take care.


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Review from Lisa S (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely amazing at Regency. They go above and beyond for my mum despite her being quite difficult.
They are very knowledgeable, experienced, and most of all caring for the residents.
My mum has been here for 10 years and the quality of service has always been high.
Highly recommended!

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you very much for your fantastic feedback, everybody at Regency will be really pleased to read your comments. Your Mum is a valued part of the Regency family and we look forward to continuing to care for her! Take care.


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Review from S F (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has really settled in and slowly regaining some confidence after her fall at Xmas. The staff have been really helpful and caring.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for taking the time to write a review. Our aim is to provide the best possible care to those we support so it is lovely to hear that both you and Mum are happy. We will pass your feedback on to our team.


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Review from Janet M (Wife of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Regency Care Home for just over two months. During this time, his care has been and still is excellent. All staff have taken time and effort to get to know him and support his needs, which has resulted in him settling into his new environment. As his wife, I feel confident that
he is being cared for to a high standard. The surroundings in the home a beautifully cared for. The lounges and gardens are extremely well looked after, creating a warm and friendly place for recreation. I recommend Regency Care Home to anyone considering a care home for their loved ones.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for your lovely review of our home. I am delighted to hear how happy you are with everything. The team at Regency Care Home prides itself on delivering exceptional care and support in a homely environment. I will be sure to pass your feedback on.


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Review from Andrew L (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good experience and my father is cared for round the clock. That takes a lot of my mind. I can't praise the staff enough for their attitude and commitment to caring. The home itself has good bright rooms and areas for sitting in or watching TV. It also has a lovely outside garden for residents
to go. The food seems good and the kitchen staff are willing to help. As a visitor and part carer, I would benefit from even more information about the workings of the home e.g. bringing in food, systems of hair, dentist, chiropody, GP, nails, A&E visits etc. That way I would be clearer on what to expect and what I still needed to be responsible for.

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Review from L F (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother passed away in June 2024 following almost eight years as a nursing resident at Regency Care Home.
The care she received over these years was exceptional. In the last few weeks of her life, my Mum was shown such kindness and compassion, not only from the staff who cared for her but many others
at the home. In addition, I received support and help which I can only describe as overwhelming and gave me great comfort during Mum's final days.

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Review from Jill P (Stepdaughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather was at Regency Care Home for 6 weeks.
He went in on 6.2.24 and passed away on 16.3.24.
In the time spent there he was bedridden and had end-stage vascular dementia. The care he received was excellent and he was treated with such dignity. The dementia nurse was outstanding and made our
loss at the end calm and with such empathy. His clothes were also lovingly cared for which we hadn't had in his previous care home. Thank you so much to all the lovely staff.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for taking the time to review our home, I will pass on your feedback to all of the team. It was a privilege to be able to care for your relative.


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Review from Sharon M (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very happy and grateful to all members of staff at Regency Care Home, for the highly dedicated care provided to our Mother. I’ve cared for Mum for 3 years but recently needed respite. I was worried initially as we have never been apart although my worries were thankfully short-lived. All of
the care staff, nurses, managers, chefs, etc, are caring, kind, warm, friendly and really do go above and beyond to make sure that, not only are residents cared for exceptionally, but also, family members are too.
I will never forget the first day I went to visit Mum and one of the carers (who is loving, thoughtful and caring) was so excited when she realised that Mum was the sister of another resident, my beautiful aunt, she then went downstairs to bring my auntie up to see my Mum as they hadn’t seen each other in many years. It was such an emotional and deeply moving moment, one which I will never forget. Regency truly is a superb, well-managed, home-from-home environment. 5 stars.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for your wonderful review of our home. We pride ourselves on delivering the very best care and support and it is wonderful to hear how happy you are with everything we have to offer. It was lovely that your Mum and her sister could reunite again.


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Review from Maria O (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving and the environment in which she is living.
The care home is always very clean and maintained to a high standard.
The staff are always pleasant and helpful and they have developed good relationships with my mother. Recently, for my mother's Birthday,
the staff provided a birthday cake with candles and had a small party gathering. That made her feel very special!
On Christmas day the staff arranged for us to have Christmas dinner as a family in the TV lounge. My aunt who is also a resident in the care home was able to join us.
The staff are very aware of my mother's health and wellbeing and if she feels unwell they make sure that the doctor is contacted. A line of communication is always open to keep me informed of developments.
Management are always available to address any concerns that I might have regarding my mother's overall care.
My mother is very happy at Regency, regards it as her home and enjoys living there.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you so much for your kind words about our home. We pride ourselves on delivering the very best care and support and it is lovely to hear how happy you are with everything.


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Review from S H (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first day we arrived to look around Regency Nursing Home there was a pleasant smell and so warm and friendly the staff were. We just knew this was the place for Mother. They made time to explain everything to us.
In her remaining time there my mother seems more relaxed and content of late.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for taking the time to review our home. We are delighted to hear how happy you were with the care and support your mother received and it was a privilege to be able to care for her.


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Review from John O (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, nurses and caregivers are always to me and my mum very professional and also seem happy in whatever they do. The food is served hot and presentable and always with a smile on the faces of the carers. They are always organising activities in the home and it could be anything from making things
or just singing and they create a great atmosphere. My mum seems very happy were she is most the time and l put this down to the right care and support from the whole team at the home.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you so much for leaving such a lovely review of our home, we will share your feedback with the team.


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Review from Catherine T (Sister of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, kind and helpful staff. Regency is always such a welcoming place to visit, always spotlessly fresh and clean. Lots of activities going on, especially over the Christmas period. My brother feels very at home in Regency.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for sharing your feedback; we love our home, and it's always nice to hear how happy people are with what we have to offer.


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Review from P R (Son of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my mum is receiving here at Regency Care Home. My mum has a good relationship with the carers and is content with everything.
My mum has definitely progressed since she arrived here at Regency Care Home last November.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for your lovely review. It is lovely to hear how happy you are with our home.


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Review from S C (Wife of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, without exception, are polite, kind, caring and extremely hard-working. Nothing is too much trouble. They treat residents with respect and dignity, as well as relatives too. The nursing staff are very thorough and everyone has the residents' best interests at heart.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for your wonderful review, I will share your comments with the whole team.


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Review from Gillian T (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff. Clothing and bedding is kept clean. The care is wonderful. Rooms could do with decorating and having bathrooms re-done.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for taking the time to review our home. We do pride ourselves on delivering exceptional care, so thank you for acknowledging the team. The home is currently going through a refurbishment and there will be new bathrooms and decoration throughout.


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Review from Ann B (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the home. My father has been here 3 months and I can't fault it. It was very difficult to leave him in somebody else's care but we are very happy with the love and support that has been given.
My father was sent home with end-of-life care. He picked up and we were unable
to provide/meet his needs. The home is excellent and we are able to visit every day.

Reply from Nichola Birkett, General Manager at Regency Care Home

We are delighted to hear how happy you are with our home. The team work really hard to deliver the very best care and support and it is a huge privilege to be able to support you all.


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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Regency Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Regency Care Home is calculated as follows: ( (222 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 274 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Regency Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Nichola

Nichola Birkett

Job Title: Home Manager at Regency Care Home, Bury

Joined: 2016

“My passion is end of life care and ensuring that residents are advocated for and families experience support at the worst time.”


Nichola has worked in the Health and Social Care sector for 17 years and has been with Regency for four years. Nichola comes from a family of nurses and believes this was her calling in life.


Why did you decide to join Lovett Care
Having suffered bereavements myself, it emphasised my need to want to care for others. I wanted to be a positive change agent ensuring the delivery of meaningful care and treatment to a high standard.
Also, I was really impressed by the care and nursing team at Regency as they strive to deliver person-centred care to the highest achievable standard. I liked how the home is friendly, engaging and has a homely atmosphere.

What do you enjoy most about your job?
As the Registered Manager, I enjoy having the opportunity to make meaningful changes to the service that directly affects the health optimisation of the residents in my care. Also, I like how nothing is too much for the care team and they always go above and beyond their duties to ensure the residents lives are enriched.
My passion is end of life care and ensuring that residents are advocated for and families experience support at the worst time.


What are your favourite hobbies and pastimes?
I have two teenage children and my little dog Bella, so I enjoy spending time with family and going on trips away. I am also passionate about fundraising for charities.


Are there any highlights in your career you are particularly proud of?
In 2018, I was awarded the FSHC National Deputy Manager Award from 235 applicants. Also, in 2019, the Chief Nursing Officer visited Regency and commended the service we provide.


Recently, in 2020 myself and the home was awarded 'The High Sheriff Special Recognition Award' for outstanding care delivered and innovation shown throughout the Covid-19 pandemic.


What are your Qualifications?
I worked as a hospital auxiliary for the first part of my career. Then I went on to complete my nurse training. I worked a registered mental health nurse across a variety of hospital settings, before working the private sector in 2015.
In 2016, I took the role of Deputy Home Manager at Regency. After a short period, I became the registered Home Manager.


What top tips would you give someone when looking for the right care home?
If you are looking to place a loved one in care, I would advise anyone to read the CQC inspection report and look around all available facilities to ensure the choice you make is the right one for you and your family.


Frequently Asked Questions about Regency Care Home

What types of Care is Regency Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Regency Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Regency Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Regency Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Regency Care Home to the centre of Manchester?

6.0 mile(s) as the crow flies, distance by road may be significantly further.