Abbotsford Care Home

8/10 Carlton Road, Whalley Range, Manchester M16 8BB
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9.0 13 Reviews
  • Abbotsford Care Home, Manchester
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Care Provided by Abbotsford Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kerry Sumner (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Abbotsford Care Home Reviews (13)

9.0

Abbotsford Care Home has a Review Score of 9.0 (9.000) out of 10, based on 5 reviews in the last 2 years. Over all time Abbotsford Care Home has 13 reviews.

Overall Experience

  • 11
  • 2
  • 0
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Date Published

13
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1
5
8

Review from Christopher S (Friend of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend today and I must say I was very impressed, the staff appear friendly and caring and I particularly liked how they interact with residents, I also met senior carers and they were professional and caring. My friend even said to me that he couldn't wish to be in a better place. Very
warm and welcoming and my first impression is I am extremely impressed.

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Review from Michael O (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum first went to the home for assessment but has stayed on as a resident, she has vascular dementia and although quite a character can be very challenging, I would like to thank the staff who are all lovely and managed to get her to interact with others as she has not for years.
Although she hates
being in a home she regularly says the staff are lovely and she is not known for giving out compliments for no reason.

Reply from Kerry Sumner, Manager at Abbotsford Care Home

Thank you, Michael.
Your mum is definitely a character and Abbotsford would not be the same without her and her one-liners.


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Review from Bill N (Nephew of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff and clean house, with all that someone needs in their rooms, everybody friendly and welcoming. Would recommend this as a good place for other people's relatives to be left in their care.

Reply from Kerry Sumner, Manager at Abbotsford Care Home

Thank you for your review, Bill.
It's a pleasure having your uncle at Abbotsford.


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Review from Susan L (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Abbotsford Care Home for a few months at a difficult time in her life. She really appreciated the care, patience and good humour of the manager and the carer team, as did I and the rest of the family. It was a relief to know that she was being looked after by such an attentive team,
who were always on hand, whether it was with welcome cups of tea or providing more hands-on, supportive care. Thank you for all you've done.

Reply from Kerry Sumner, Manager at Abbotsford Care Home

Thank you for your kind words Susan.
It was a pleasure getting to know you, your Mum and the rest of your family.


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Review from Debbie B (Friend of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited a friend at Abbotsford Care Home. He was a good friend we had lost touch with until a staff member informed me that he was at Abbotsford and l believe it’s his second period of respite there as he is so well cared for and looked after there. He appears to be thriving under their care.
I only met two staff members who were both lovely and l could tell what lovely caring natures they had! I’m glad my friend is doing so well thanks to Abbotsford - it seems a lovely home which put residents first. Clean and comfortable and clearly well managed - well done!

Reply from Kerry Sumner, Manager at Abbotsford Care Home

It's a delight to have your friend at our home and we were pleased to hear he wanted to return to us a second time around.
Thank you for your lovely review.


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Review from Dawn L (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Abbotsford Care Home in December 2022 for 7 wks for respite after being in hospital. Mum is now back home. Can't thank and praise the staff enough for the care they gave my mum. The manager was lovely and always very helpful, if she wasn't available a staff member who worked in the office
was always at hand to offer any help. The care staff were lovely. I got to know the 3 senior care staff (who worked the day shifts) they were very efficient, knew their job, polite, always happy and very caring and nothing was too much trouble for them, the care staff were lovely too especially the daughter of one of the senior carers (sorry can't remember her name.) Always happy and had a contagious laugh. I met 2 of the cooks who were lovely and got to know mum. The care home was clean and mum's room was spotless, warm and cosy. I take my hat off to you all for doing a hard job look so effortless. I can't thank you all enough. Lots of love to you all.

Reply from Kerry Sumner, Manager at Abbotsford Care Home

Thank you for leaving such a lovely thoughtful review.
It was a pleasure having your mum here, as you know we would have gladly loved her to stay with us but it's so nice to hear how well she is doing at home.
We miss your mum, Abbotsford isn't the same.
From all the staff.


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Review from Teresa J (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are caring and professional, Mum seems very happy there which is important to us. Up until recently because of the various health restrictions we had not seen inside the premises, however, on our last visit we went inside Abbotsford and were pleasantly surprised.

Reply from Kerry Sumner, Manager at Abbotsford Care Home

It's a pleasure having your mum here at Abbotsford.
Thank you for your review.


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Review from Rosaleen L (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Abbotsford Care Home enough for the care provided to my mother. There is no harder job than looking after elderly people who are in poor physical and mental shape, and the staff have gone above and beyond what I would have expected. My mum is now in a much better shape than
before she went in, and is now clean, appropriately dressed and is eating well - she always compliments the chef when I visit. I know a care home is not what my mum had originally intended for herself, but her dementia and other problems worsened to the point that she needed to be kept safe and happy. The staff are the key part to making the care home work as well as it does. They are exceptionally kind, cheerful and passionate about what they do. Thank you so much Abbotsford. I would wholeheartedly recommend this home to anyone.

Reply from Kerry Sumner, Manager at Abbotsford Care Home

Thank you for your kind words, Rosaleen, I will pass this on to all staff.


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Review from Louise T (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Abbotsford Care Home in December for a short stay respite from the hospital. I was worried about the move as he wasn't himself whilst in hospital and had deteriorated mentally. Upon arrival at the home, we found the care staff to be very welcoming and I instantly felt relief, I knew
my father would be looked after. I was able to visit any time and was always made to feel welcome. Abbotsford Care Home is a lovely home and I would definitely recommend.

Reply from Kerry Sumner, Manager at Abbotsford Care Home

Thank you for a lovely review. Once again, from all at Abbotsford, wishing your Dad happiness in his new permanent placement.


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Review from Stella M (Daughter of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has Alzheimer's and very poor mobility had to come for respite for 2 months as I had a bad accident requiring surgery, so could not give mum the care she needed. Mum was treated with dignity, respect, and kindness by all the lovely staff here and I would not hesitate to ask if she could
have respite here again, indeed, I have already asked for it later this year. I also was treated respectfully by all the lovely and caring staff, when I rang to speak with mum and arrange visits and cannot thank them all enough for their care and kindness.

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Review from Kelly S (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum stayed at Abbotsford in May 2021 as a respite resident. She was initially staying for 1 week but we extended it to 4 weeks. The staff treated my Mum with respect and always offered her choices. All staff including the manager and the administration manager were lovely and very helpful with both
myself and my Mum. I will be using them again for respite if they can accommodate my Mum.

Reply from Sarah Wooliscroft, Managing Director at Abbotsford Care Home

Thank you Kelly for your kind response, your Mum was a pleasure to care for. We have put a lot of work into Abbotsford and it's nice to know this has had a positive impact on our residents.


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Review from Mark H (Son-in-law of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father in Law came to Abbotsford Nursing Home at the end of January 2017 and died there on February 28th, 2017.


He was 92 and had lived at home until he had a stroke in Sept 2016.
He was a hoarder! He was a War Hero. He had developed an attitude of mild selfishness and rudeness as a result of

this living on his own.


After 3 months in hospital he was discharged to Abbotsford.
"I don't belong here. I am just visiting. Just passing through."


This was a positive choice on our part since, after visiting and touring quite a number of places, this was the Nursing Home which exhibited a
Patient-Facing Policy.
The Staff seemed to LOVE their guests and treated them as ordinary people.
There was plenty of involvement and a seamless daily activity in the home.


It is clean and there is a development in terms of decoration in place.


Friends and Family are welcomed.


Not only would I recommend Abbotsford to others... I would be happy to visit occasionally as a guest, if invited.


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Review from Eileen O (Daughter of Resident) published on 10 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away at the age of 90 at Abbotsford. The care and compassion given to my mother were truly wonderful. The staff treated her with real love and respect and l cannot thank them enough for all they did for her, they were exceptional.
I could not recommend the home more highly.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Abbotsford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Abbotsford Care Home is calculated as follows: ( (55 Excellents x 5) + (4 Goods x 4) ) ÷ 59 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.068 Points relating to the number of positive Reviews for Abbotsford Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 5 Positive Reviews ÷ 8.8 = 0.568

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Abbotsford Care Home

What types of Care is Abbotsford Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbotsford Care Home provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbotsford Care Home have?

There are 32 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Abbotsford Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbotsford Care Home to the centre of Manchester?

1.7 mile(s) as the crow flies, distance by road may be significantly further.