St Mary's Nursing Home

171 St Mary's Road, Moston, Manchester M40 0BL
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7.3 25 Reviews
  • St Mary's Nursing Home, Manchester
St Mary’s Nursing Home is a care home in the Greater Manchester suburb of Moston that provides high standards of nursing and residential care.

This includes care for people with challenging physical needs, those with a dementia or a related condition, as well as palliative, day and respite care.

Dedication to kind and considerate care has led to St Mary’s achieving the Gold Standards Framework (Commended) for palliative care and a Dignity in Care award.

St Mary’s has a chapel on site, which features stained glass and a marble altar.

Residents and members of the public are welcome to attend mass, which is broadcast into rooms throughout the home on both television and radio.

The home offers a clean, comfortable and welcoming environment for care.

Rooms are clean, welcoming and homely, while a guest room provides a peaceful place for friends and family to stay. Lounge areas and a light, airy garden room provides relaxing communal spaces, while a unisex hair salon provides hair cuts.

The sense of serenity within is enhanced by a private walled and landscaped area to the front and mature woodland gardens to the rear that border onto the pleasant green space of Broadhurst Park.

A food menu is served in dining areas throughout the home, while a tea room provides residents with a place to enjoy treats and light bites.

Great emphasis is placed on providing residents with a programme of activities, with the home’s minibus enabling residents to take day trips out.

Located just three miles (5km) to the north-east of Manchester city centre, St Mary’s is within easy access of the M60, with bus stops, a Metrolink tram stop and train station close by.

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Care Provided by St Mary's Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Serene Health
  • Person in charge
  • Mark Percy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for St Mary's Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care up to £1,200
    • Self-Funded Residential Dementia Care up to £1,200
    • Self-Funded Nursing Care up to £1,200
    • Self-Funded Nursing Dementia Care up to £1,200
    • RESPITE Self-Funded Residential Care up to £1,200
    • RESPITE Self-Funded Residential Dementia Care up to £1,200
    • RESPITE Self-Funded Nursing Care up to £1,200
    • RESPITE Self-Funded Nursing Dementia Care up to £1,200

  • Price are tentative ,Please contact Manager for detail information.
  • (these prices are only a guideline, please contact St Mary's Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St Mary's Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • St Mary's Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


St Mary's Nursing Home Reviews (25)

Total of 25, showing 1-20
7.3

St Mary's Nursing Home has a Review Score of 7.3 (7.250) out of 10, based on 5 reviews in the last 2 years. Over all time St Mary's Nursing Home has 25 reviews.

Overall Experience

  • 11
  • 8
  • 2
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Date Published

25
4
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20

Review from Justine W (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum resided here for 5 and half years for the most part very comfortably and well cared for. At times, there were issues but when addressed to management these concerns were listened to and considered. The staff are friendly helpful especially the activities team, all caring and considerate. The home
is clean and comfortable, whilst care is good, there could be more staff on units, sometimes staff are busy and others needs have to wait.

Reply from Mark, Manager at St Mary's Nursing Home

Thank you for your thoughtful and kind review. We're glad to hear that your mum felt comfortable and well cared for during her time with us. It's great to know that the management and staff, especially the activities team, were responsive to your concerns and provided a friendly and considerate environment. We also appreciate your feedback regarding staffing levels, and we will continue to work on ensuring we have the necessary support to meet all residents' needs in a timely manner. Thank you again for sharing your experience, and we're glad we could be a part of your mum's care


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Review from Wendy S (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at St Mary's are all wonderful. Not only with all the care given to Dad, but also how well they look after Mum when she visits. Saying thank you does not seem enough to express how grateful the family are for all they do everyday, and always with a smile. It is spotlessly clean, everywhere
and the lovely cleaning ladies, care workers and nurses really do go above and beyond in all they do. The receptionist, office staff and activities team are all so welcoming and caring and always take the time to ask after Dad. All Dad's needs are taken care of and we all feel part of the St Mary's family.

Reply from Mark, Manager at St Mary's Nursing Home

Thank you so much for your kind and thoughtful words. We're truly delighted to hear that you feel so supported and cared for by our team at St Mary's. It means the world to us that you recognize the efforts of our staff, from the care workers to the receptionists, and that you feel like part of the St Mary's family. We take great pride in providing a clean, welcoming, and compassionate environment, and we're so happy that you've experienced this first-hand. Your appreciation truly motivates us to continue delivering the best care possible every day. Thank you for taking the time to share your experience, and we're here for you whenever you need us.


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Review from Nicola T (Daughter of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

They do the best they can but there are not enough permanent staff, staff that know the residents, more continuity required.
More weekend or evening activities, like live sport events.
Improved outside area to sit and enjoy and sheltered area for smokers.
Access to door codes, making it feel very
restricted and loss of freedom.
More activities for getting residents moving.
Better quality food, better variety of food, more flexibility, to use kitchen to make a brew or a slice of toast. Takeaway night, fish and chips, pizzas etc
The food is totally unseasoned, meat tastes like jelly, needs a decent gravy, pastry is always undercooked.
Laundry needs overhaul, lots of clothes items go missing and never come back despite being fully labelled.

Reply from Mark, Manager at St Mary's Nursing Home

Thank you for sharing your feedback with us. We truly value the input of our residents and their families, as it helps us to continuously improve our services. Your suggestions about weekend and evening activities are great and we will certainly explore more opportunities we'll look into potential improvements in this area. We will review the variety, seasoning and quality of the food served. We'll also take your feedback about the kitchen facilities and takeaway nights into consideration to offer more variety and flexibility in meal choices. In terms of laundry, we apologise for the inconvenience you've experienced. We will address this issue with the team to ensure that items are handled carefully and returned properly. Thank you again for your valuable insights. We're committed to making improvements wherever possible and ensuring that all our residents have a comfortable and fulfilling experience. If you have any further concerns or suggestions, please feel free to reach out.


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Review from Paul W (Son of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family have really seen a great improvement in my mother since she came to St Mary's.
She has come on leaps and bounds since she became a resident and we are more than happy with the care provided.
It's great to see her enjoying her time here and we are happy that she is safe and being
well looked after.

Reply from Mark, Manager at St Mary's Nursing Home

Thank you so much for sharing this wonderful feedback! We're truly delighted to hear that your mother has made such great progress since joining St. Mary's. It's heartwarming to know that she is enjoying her time here and feels safe and well cared for. We are committed to providing the best care possible, and it's rewarding to hear that her experience has been a positive one. If there's anything further we can do to support her or your family, please don't hesitate to let us know!


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Review from Janet D (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum was sent to the St Joseph's unit following a stay in hospital for an assessment of her care needs. The room is in need of refurbishment, with dirty walls, flaking paint, and holes in need of filling. Equipment with trailing cables left on the floor. On the day of arrival, I requested a raised toilet
seat and again the following day before one was found. The flush on the toilet was poor, which I pointed out to the manager, who said he would get maintenance to look at it but it failed to flush altogether, so no flushing toilet in the room for a whole week, staff had to flush it with bowls of water. Food is served on plastic plates. Stained pillowcases were left unchanged for 3 days due to a sore, weeping ear which took over 2 weeks before a Doctor prescribed some cream for it. The clanging church bell (a relic of the previous Catholic brother's home) housed above Mum's room rang loudly and randomly. After 3 weeks I removed her from their care as she couldn't take anymore. More of an institution than a care home. I could go on.

Reply from Mark Percy, Care Home Manager at St Mary's Nursing Home

Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, as it helps us identify areas where we can improve our services. Your feedback regarding the feel of our care home is valuable, and we are committed to fostering a warm and homely atmosphere for all residents. We are actively working on enhancing our services to better reflect the individualised care and attention each resident deserves. I regret that your mum's experience fell short of our usual standards, and I want to extend my sincerest apologies for any distress caused. Should you wish to discuss your concerns further or provide additional feedback, please don't hesitate to reach out to me directly. We are dedicated to learning from this experience and making the necessary improvements to ensure that all our residents receive the high-quality care they deserve. Warm regards.


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Review from George O (Brother of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Since my last review on my brother's pathetic treatment by management at St Mary's care home on st Mary's Road Moston Manchester, he was found on the floor. The staff were not sure how long he had been there. In fact, l have had four different versions of where and how he was found. No contact at all
from management to say my brother had fallen. It was left to one of the nice helpers. He was sent to hospital for a checkup and stayed for a couple of days and was treated great by the hospital who l might add said he was quiet and no trouble at all, yet St Mary's care home now refuses to have him back. They have just dumped him on the NHS without a thought for him or my family. Management did not have the common courtesy to let us know what a dirty trick they had pulled, all because they had messed up in the first place by giving my brother's room to someone else and then trying to cover it up. Senior management are aware of this, yet do nothing to help.

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Review from Margaret H (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was in St Mary’s for 7 years and was moved from another care home that had delivered unsatisfactory care. The appearance of the rooms was not and still isn’t brilliant but it soon became apparent that money was spent on care and not appearances. The care she received was second to none. The staff
were brilliant from day 1 and it now became a pleasure to visit her instead of the nightmare I experienced previously. My mam was always spotlessly clean and dry. The food was proper home-cooked food and plentiful. The staff encouraged residents to eat and noted what food they enjoyed and put special requests in to the kitchen. Anything I asked for my mum was relayed to all staff in daily handovers and I was constantly informed of any worries they had about Her. The staff really came into their own though during lockdown when we weren’t allowed to visit her for over a year, they became her second family, giving hugs, reassurance, and the continuing care she had always received.

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Review from S C (Son of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Previous response between staff and family was poor in previous years. It's a lot better now - 2020 onwards. It's been a tough few months with covid-19 but I think St Mary's has coped well with it. A big shout to all the staff.

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Review from M L (Friend of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting three times weekly and always found everything 100%. Also, one of our nuns was in St Mary's for a year, and she was treated with great kindness and dignity. All I can say, may you continue this great work for many years. Activities were good, even excellent.

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Review from Rita W (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! What an amazing group of carers and staff. Mum is safe, happy and extremely well looked after. I can honestly say I have gone back to being a daughter and left the caring role to the experts. Thank you.
Never have we needed your kindness, resilience and cheerfulness more now than ever during
this very frightening pandemic.
You have given the family peace of mind and are always there to listen to us as well.
God Bless you all.

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Review from Sonia S (Friend of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a new resident, we have been allowed to visit due to end of life care being given. Management has been accommodating to our and residents needs. Although room clean, walking through the building needs attention, ie, bins overflowing, stairs quite dirty. Kitchen area quite dirty with broken cupboards.

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Review from Winifrede M (Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and activities. Wonderful to have daily nurses in charge and access to the priest for sacraments. Staff very caring and helpful. Nice to have meetings and activities with other residents and staff, and for visits from family and listers of community.

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Review from B L (Daughter of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, understanding, very informative with day to day care of my mum. They provide everything my mum needs and let me know what she needs for me to bring. Can't fault any one of them.

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Review from Christine S (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A huge thank you to all the carers and staff in St. Mary's Residential Unit during this difficult time with Covid19 virus. You're always appreciated but never more so than now. We'd be lost without you. We know so certain that our mum is in good hands. Thank you for all your care and for keeping her
spirits up. Also for bringing mum to the phone and window. She is in the best possible place. We have been clapping hard for all of you.

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Review from C H (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are attentive, hardworking and dedicated.
They provide superb care and support to both residents and family.
The premises are very clean and the food is of a high standard.
I would highly recommend this home.

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Review from S H (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have held off writing this review for many months in the hope that the new owners could turn around the decline in the home since they took over. Due to staff shortages, a large number of agency workers are being used who have poor communication and are unfamiliar with the job and the residents. The
regular staff are extremely hard working but are unable to compensate for this resulting in a drop in the level of care and personal hygiene for residents and cleanliness of the home. It is impossible to identify where a recent increase in fees is being spent as the home is falling noticeably into disrepair.

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Review from Maria W (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are excellent. I couldn't ask for a better place for my mum to be catered for. They don't just support my mum, they support me and my family too. Special thanks to the ladies in St Mary's Unit. I can talk to them and ask them for anything. Nothing is too much trouble.

Reply from Sue Lucas, Registered Manager at St Mary's Nursing Home

Thank you very much for your review. We continually strive to provide high-quality care, your comments will be shared with the ladies on St Marys Unit.


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Review from Thomas H (Friend of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was only my first visit to see my friend who was a resident in the home. I was very impressed with my visit, the home was very, very clean and the staff were very good and attentive, they could not do enough for the residents and visitors.

Reply from Sue Lucas, Registered Manager at St Mary's Nursing Home

Thank you for your kind comments. At St Mary's we continually strive to provide an excellent service for all our residents and encourage visitors so that residents can maintain links with family, friends and their local community.


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Review from V N (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

In the last few months, since a change of ownership, the home has been short of staff. The carers that are there work extremely hard and are very caring but I think their job has been made very difficult by the new management. The rooms are in need of decoration and you can see there is a lack of investment.
It's beginning to look very shabby.
It needs to change.

Reply from Sue Lucas, Registered Manager at St Mary's Nursing Home

Since this comment was made, Qualia Care have invested and continue to invest in a programme of redecoration. This is in the form of individual rooms being refurbished on a rolling programme. Care levels have remained consistent and we are currently in the process of recruiting an experienced RMN to lead the Nursing Unit. We consistently strive to improve the skill base of our staff whilst operating in a challenging sector.


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Review from Anne B (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has Dementia. She has been living in this home for approximately six years. I would say that on the whole, she is happy with her surroundings. The staff dealing with her everyday care are very attentive to her needs. She sometimes attends the day centre where the staff are very good -
she does craftwork etc. and she is occupied and seems to enjoy it.


My mother also attends the hairdresser who is excellent with her. She has a way of bringing my mother out of her shell and getting the best from her always joking and winding my mother up (she can be a character at times) which I know she enjoys. The salon where she goes to is within the home and is very bright and modern which I know she likes. I hope it will stay this way and the hairdresser will be there for many years to come which I know my mother will enjoy! I have also started to visit the hairdresser myself and she tends to my delicate locks as well and I am spoilt very well!


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Current Review Score: 7.3 (7.250)

Overview of Review Score

The Review Score of 7.3 (7.250) out of 10 for St Mary's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.797 for St Mary's Nursing Home is calculated as follows: ( (28 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 59 Ratings = 3.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.453 Points relating to the number of positive Reviews for St Mary's Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 3 Positive Reviews ÷ 14.8 = 0.203

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about St Mary's Nursing Home

What types of Care is St Mary's Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Mary's Nursing Home provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does St Mary's Nursing Home have?

There are 72 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at St Mary's Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Mary's Nursing Home to the centre of Manchester?

3.4 mile(s) as the crow flies, distance by road may be significantly further.