Averill House Care Home

Averill Street, Newton Heath, Manchester M40 1PF
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9.0 47 Reviews
  • Averill House Care Home, Manchester
Situated in Newton Heath, three miles outside Manchester, Averill House is a purpose-built care home providing personalised dementia care.

The friendly care home has a large landscaped garden and delightful sensory area, which is very popular with residents and relatives. There are also many options for residents to keep busy at Averill House including a cinema, hair salon, café, library service and nail bar.

Averill House care home boasts a selection of specially designed dining areas that provide the perfect space to share meals with other residents, or family and friends. The catering team prides itself on ensuring that each meal is enjoyable for every resident and visitor to the home.

The care team at Averill House take the time to learn about each resident’s individual hobbies and interests, encouraging residents to lead an active and fulfilling life, whatever that means to them.

In addition to the range of activities available, the team also encourage residents to take an active role in the Newton Heath community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into life at Newton Heath. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Averill House to deliver the kindest possible care to all residents, and would love to welcome you to the home.

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Care Provided by Averill House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Wolstenholme (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Averill House Care Home Reviews (47)

Total of 47, showing 1-20
9.0

Averill House Care Home has a Review Score of 9.0 (8.957) out of 10, based on 6 reviews in the last 2 years. Over all time Averill House Care Home has 47 reviews.

Overall Experience

  • 27
  • 16
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  • 0
  • 2

Date Published

47
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41

Review from Peter R (Husband of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was referred to Averill House from the hospital for care and assessment.
The home was comfortable and modern and the rooms were clean and pleasant.
I found the staff very friendly and very approachable concerning my wife's care.
The food was good and the puddings were exceptional! Even though
my wife was only here for a couple of months I feel she received excellent care and service.

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Review from Kane O (Grandson of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit multiple times a week to see my grandmother and have done so for several months. I was frightened of my grandmother's placement originally on short notice but I've come to find that Averill House is very pleasant. The staff are all brilliant and friendly. It is clear that there is a genuine
level of care and consideration put into this home by the members of staff. From the moment I walk into the door, I see staff helping residents and interacting. It's heartwarming to see. They interact with visitors just as well. It is clean and tidy and nothing is too much trouble for them if you have a concern or request. Recently a manager has also come who has been absolutely brilliant from the start. So welcoming and friendly that I felt it deserved recognition. I want to thank all staff for all that they do on a daily basis for these residents. It has made me feel so much better for my grandmother and I am able to relax with confidence when I am not around. We want to stay!

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Review from K S (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care the staff gives to patients is exemplary, Very satisfied, and also keep the family members informed of any slight changes in our loved ones.
The staff are always very approachable and very pleasant with our Dad and family members. Always plenty of food choices.

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Review from S W (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in the care home for approx 2 years now. In this time I have found she has been happy in herself and well cared for. She recently broke her hip and I have to say she has been looked after and cared for in a most dignified and respectful and looking way.
Keep up the good work Averill
House.
The deputy manager and her staff have done their utmost to make her as comfortable as possible.

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Review from Clifford N (Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is heaven to me being here.
Love being here.
Love the staff - love you all.

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Review from C C (Brother of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit to the home yesterday to see our brother and was delighted to see how happy and well he is doing since arriving here. The staff we met are amazing and kind not just to my brother but to all the residents. One staff member was so kind and helpful to my brother and both myself and my sister.

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Review from Beverley G (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the team at Averill House Care Home is outstanding. They create a fun and compassionate environment in what can sometimes be very challenging circumstances. I, and my family, are so grateful to them all for the kind care that has been provided for my mum. Thank you.

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Review from S F (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and her team enough, for the love, care and support that they have given to my lovely dad.
They rescued us in our hour of need, and have given my dad a clean, safe and
caring environment in which to live.
Thank you from the bottom of my heart.

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Review from W W (Son of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dear mother was a resident there during which time the standard of care was very poor. The treatment my mother received by the nursing staff was questionable and very dangerous. She administered drugs when it was absolutely not needed. I was attacked by a long-term mental health resident and had
to defend myself, after which I was told that this is the way things are there and to remove my mother if I did not comply and accept it. My mother was left alone for long periods of time unattended many times. I had visited to find my mother dangerously falling out of bed, left in her own excrement for long periods of time, lack of encouragement to eat and drink. No support from management to nursing staff on down for family members. Truth of attacks I suffered had been falsified and lies told to cover their own backs. My mother being denied the proper care and treatment she deserved whilst being there. This led to my mother being admitted to the hospital because of it.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Averill House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience of the home has not been positive. We take our medication management responsibilities very seriously and medications are only administered in line with the prescribers’ instructions. Some medications are prescribed on an ‘as and when required’ basis which has a written protocol giving clear instructions in relation to need, frequency and dosage and is monitored very closely. Due to the needs of the people living in the home there are times when our ladies and gentlemen may present with behaviours that challenge which can be distressing to witness. We are sorry this caused you upset and that you feel you were not offered the appropriate support following this encounter. All staff undertake training to ensure they are competent and confident to support people when they are distressed. HC-One recognises the importance of offering our clients a healthy and balanced diet and the need to encourage people to eat and drink. Where clients are nursed in bed, staff ensure they receive the support they need in a kind and caring manner. Our wellbeing team helps to ensure our clients have access to the activities on offer, even if this is a quiet chat in their room. The Home Manager operates an open-door policy and spends a lot of time talking with residents and families. We encourage relatives to contact the home to discuss any concerns they may have so that we can support to resolve these.


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Review from J L (Wife of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident here for a year. The team treated him with kindness and respect. They delivered excellent care throughout his time at Averil House Care Home. He was always clean and tidy and well fed. He told me how kind the staff were to him and as a family, we appreciate all the support
they have not only for my husband but for us as well. Thank you to all the team for your love and respect.

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Review from Karen C (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care that my later mother received during her eight years stay at Averril house was outstanding, Not only did the staff care and support my mother they also, supported my father during his frequent visits to the care home.
My family and I are very grateful to the staff, for how they
cared for our parents in such a professional and caring manner.

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Review from J O (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor communication over the phone during Covid.
They couldn’t even transfer a SIM card from one phone to another. I had to go and change the SIM card myself five days later during Covid.
I have found a letter from when my mum was discharged from hospital to Averill House stating what medications
Mum was on. They failed to give the medication to Mum.
When I visited over Covid to see Mum there was a staff member present throughout. Felt like the visit was being assessed throughout.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Averill House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you have had cause to raise concern about your Mother’s stay with us. Regarding the sim card issue, a member of staff verbally advised of the difficulty we experienced in replacing it due to a required piece of equipment which we do not have. As we did not want to cause damage to the phone, we asked you to swap the sim over for your Mother. We also offered you the use of our mobile landline phone so that you could continue to have regular contact with your Mum. When your Mother arrived at the home, she had medication as detailed by her hospital discharge form produced by the National Health Service and verified by her GP. We are sorry you feel your Mother was not given the correct medication. If you would like to contact the Home Manager, she will be more than happy to investigate this matter further for you. Due to the stringent guidelines in place at the time of your Mother’s stay, the safest way to monitor guidelines were being followed was to have staff support during visits; we sincerely apologise this made you feel uncomfortable. Our aim throughout the pandemic was and remains that we ensure the highest possible infection control measure to ensure the safety of our residents, visitors and colleagues.


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Review from Kevin H (Respite Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had nothing but a great experience of my time here and will take a lot of good memories of my time here. The staff are great and will do anything to make you happy, plus they are very friendly and easy to talk to. The rooms are clean and warm.

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Review from K D (Daughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, staff are generally nice although I get Mum new clothes and the next visit she's wearing clothes that aren't hers.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Averill House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. I hope you will accept our sincere apology that on the occasional visit you have attended, your Mother has been wearing another person’s clothing. We have conducted a robust wardrobe check for each person living in the home to ensure they have their own clothing labelled and available. Should such an incident occur again, please can you bring this immediately to the attention of the nurse in charge or home management so that it can be resolved why it has occurred and by whose actions.


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Review from Tracy P (Niece of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very friendly and helpful whenever I have visited my auntie. She is happy and well cared for at Averill House. The staff always inform me of what she has been doing or what she needs. They do an amazing job. I am very grateful to them all.

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Review from C M (Granddaughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, lovely staff. They are very helpful and have a great relationship with my grandma.

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Review from C R (Next of Kin) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Aunt has much improved since transferring to Averill House after a hospital stay. Her medical conditions are much better managed and her engagement and energy levels are much better. We are pleased that she now has a permanent place.

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Review from Morgan E (Regular Volunteer) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Jodie yates Hess of activities honestly makes this care home a staple !! She is a credit to hc one with her hard work dedication I have volunteered for Jodie and as my partner ! I donated at the Christmas party and she was always busy working making the home look and feel amazing ! She’s always active
locally in failsworth and honestly deserves more credit where it’s due ????????

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Review from Kathleen W (Friend of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was a resident at Averill House Care Home. Unfortunately, she passed away during the pandemic, due to complications with Parkinson’s Disease. She was cared for and comfortable and was grateful for the social and creative activities.
Along with this, I was a volunteer at a local food bank
during the covid period and know how hard the staff worked throughout this difficult time. Abiding by all the restrictions and many staff themselves succumbing to covid, made life stressful for all concerned. Yet they gave their time and energy to keep morale up and to continue caring for their clients.

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Review from Andrew L (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was admitted to Averill House for 6 week period of assessment. Because of Covid restrictions, I didn't ever go inside, but any questions or concerns were handled immediately and professionally. The staff could always tell me how he was and how he was doing when we telephoned. It was my first experience
of a care home and I was happy with the home and overall I would say the experience for dad was a positive one.

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Current Review Score: 9.0 (8.957)

Overview of Review Score

The Review Score of 9.0 (8.957) out of 10 for Averill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Averill House Care Home is calculated as follows: ( (53 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.225 Points relating to the number of positive Reviews for Averill House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 6 Positive Reviews ÷ 9.6 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Averill House Care Home

What types of Care is Averill House Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Averill House Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Averill House Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Averill House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Averill House Care Home to the centre of Manchester?

3.3 mile(s) as the crow flies, distance by road may be significantly further.