Review from Chris R (Next of Kin) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful. Warmth towards my relative is clear. Difficult to make frequent appointments due to lack of space/slots but good consistent service on each visit. My relative has improved since arriving so responding well to care.

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Review from K B (Sister of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

Any boxes left blank I can't comment on as we have only been in the designated visitor's room which is very clean. Don't have knowledge of costs. Don't know about food or drink or activities.

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Review from J S (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience

Mum has only been here a short time but the care and the staff are lovely. Nothing seems to be too much trouble and any questions always answered. The family are really pleased with her care. Sorry I didn't check all the boxes as with Covid we have been unable to see rooms etc.

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Review from Marion L (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience

The carer sitting with my mother and I was very polite and helpful, and also, the manager was very helpful in explaining how things worked in the care home.
A very pleasant visit.

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Review from S M (Wife of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience

Good communication from manager and staff. Residents are loved and well cared for by staff, and they should be rewarded better for all they do, not just at this difficult times.

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Review from Debby C (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident since 2011. The staff are very welcoming, supportive and hard-working. My mum has Vascular Dementia and Alzheimer's and has declined over the years. The staff have looked after my mum above and beyond and have been very supportive of our family throughout the various stages.

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Review from Brian F (Husband of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

The home is well kept. All staff are very caring and helpful. I could not wish for better care for my wife. I would recommend this Care Home most certainly. Thank you Averill House.

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Review from Russell (Son of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

My mother was diagnosed with onset dementia, and from day one all of the team at Averill House made my mum feel really welcome and at home. She was obviously very distressed to start with but was comforted and constantly reassured that everything would be okay. She soon settled in and enjoyed her stay

there. Thanks to everyone, but a very special mention to one member of staff in particular who went out of her way to look after my mum, and she certainly filled the gap between family visits. I would not hesitate to recommend Averill House to anyone.

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Review from Michelle C (Granddaughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience

Averill house has kept us informed of the information surrounding COVID 19 and its effect on the home. They have implemented all the necessary measures to ensure that the residents are safe during this worrying time. Although we cannot visit we have been to the window and are looking forward to being

able to visit again. We have no issues in the care they are providing and have peace of mind that our relative is well cared for. The staff have organised Skype calls for us and have regularly planned activities. We had also been invited to be involved in a discussion of the care plans for our relative.

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Review from Edward D (Husband of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

I am satisfied with home if I do have any problems I will discuss it with the manager. All the staff at the home are kind and helpful and treat visitors in a friendly way. Always. I must add a special word for the carers who do this difficult job of looking after people with dementia with love, care

and consideration.

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Review from V D (Sister of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

My brother has been very happy here for the last few months, always clean and well looked after. We have decided to move him closer to family. So we can visit him more. We feel he will get more quality of time living near all his family.

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Review from A J (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

I think more staff are needed over the weekends. I've seen on numerous occasions staff are fully stretched. Staff are very polite, there are a lot of residents who need assistance. Staff communicate well with each other and prioritise what job needs to be done first.

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Review from Denise K (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

My mum went into Averill House in November. The room is lovely, freshly painted. She has a lovely view from her bedroom window, looking onto the garden.
The staff seem very caring. They spend time with my mum to make sure she is not feeling lonely or scared. If I ask the staff anything they are always

very helpful.

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Review from Victoria R (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience

I regularly attend the home to visit my mother. I always find the staff friendly and helpful and very caring towards the residents. I have recommended the home to friends and wouldn't hesitate to promote the excellent worth of the staff.

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Review from Leonard D (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience

Always clean and tidy. Staff really care about the residents.

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Review from Nichola C (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience

Staff are lovely and do everything they can for my Dad. Their respect, humour and interaction are wonderful.

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Review from Ross S (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience

We as a family are very happy with Averill House Care Home. The staff are fantastic, management always there for advice etc. We cannot fault it.

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Review from L O (Niece of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience

When I go and see my auntie, the staff are friendly and approachable. Auntie seems very happy and settled. If you have a concern they will talk to you about it and sort it out the best they can, taking all views in place.

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Review from Amanda A (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

Excellent service from all.

Staff are very professional in all aspects of care.

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Review from M G (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been in this care home since September last year. She has previously been in 2 other homes and this one is the best. Although her room and the communal rooms are basic, they are adequate. The general care is usually good. My mother is clean and well dressed and fed.
A criticism is that

there are not enough staff to provide stimulation through activities or spending quality time eg. hand holding with Mum and other residents.

Reply from Clare Sheehan, Careline Advisor at Averill House Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Our Wellbeing Co-ordinator arranges activities for the home, providing each Resident with a weekly planner of all forthcoming activities. Your Mother likes to be involved in these activities and is taken in her chair to attend, should she so choose. She also enjoyed our recent Open Day and participated in the sing-along and outdoor activities. Our activities are over when you visit around tea time but please be reassured we do provide one to one pampering regularly. Our care staff pay close attention to the emotional needs of all our Residents, including your Mother, such as holding her hand when she indicates a need for this. Please don’t hesitate to liaise with Home Management should you have any concerns; we are always happy to help

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