Averill House Care Home

Averill Street, Newton Heath, Manchester M40 1PF
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9.0 47 Reviews
  • Averill House Care Home, Manchester
Situated in Newton Heath, three miles outside Manchester, Averill House is a purpose-built care home providing personalised dementia care.

The friendly care home has a large landscaped garden and delightful sensory area, which is very popular with residents and relatives. There are also many options for residents to keep busy at Averill House including a cinema, hair salon, café, library service and nail bar.

Averill House care home boasts a selection of specially designed dining areas that provide the perfect space to share meals with other residents, or family and friends. The catering team prides itself on ensuring that each meal is enjoyable for every resident and visitor to the home.

The care team at Averill House take the time to learn about each resident’s individual hobbies and interests, encouraging residents to lead an active and fulfilling life, whatever that means to them.

In addition to the range of activities available, the team also encourage residents to take an active role in the Newton Heath community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into life at Newton Heath. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Averill House to deliver the kindest possible care to all residents, and would love to welcome you to the home.

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Care Provided by Averill House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Wolstenholme (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Averill House Care Home Reviews (47)

Total of 47, showing 41-47
9.0

Averill House Care Home has a Review Score of 9.0 (8.957) out of 10, based on 6 reviews in the last 2 years. Over all time Averill House Care Home has 47 reviews.

Overall Experience

  • 27
  • 16
  • 2
  • 0
  • 2

Date Published

47
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41

Review from Jeanette D (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I currently have no complaints with the care home. The staff are extremely helpful and approachable. Mum is settling in well with help and support from the carers and the manager.

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Review from Maureen S (Daughter of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in the nursing residential unit and in my view, my mother is well cared for and well looked after. All her needs are catered for and I could not be any happier.

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Review from Beryl S (Sister of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally very pleased with the care my sister is receiving. The only thing is her hearing aid, teeth and glasses can never be found.

Reply from HC-One, Careline Team at Averill House Care Home

Thank you for your feedback. We are delighted to hear that you are so pleased with the care your relative is receiving at Averill House. The issue of missing hearing aid, teeth and glasses had not been brought to our attention, however, the home manager and her staff team have been made aware of these concerns and are taking action to ensure they are addressed as a matter of urgency. We encourage relatives to speak to the home manager or person in charge whilst visiting the home if there are any areas of concern so that we can take immediate action.


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Review from Millie Y (Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very caring and patient with mum, even though at times she can be very difficult. Averill House care Home is a clean, pleasant environment. It is obvious that the carers who dress mum each day make sure that she looks good. We are happy that mum is being treated with respect and is
well fed and looked after.

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Review from Thomas K (Relative of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Averill House is very homely. Staff are very welcoming and are available to answer any questions needed. The place is always clean and tidy.

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Review from Raymond S (Son of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere. Very relaxed and caring attitude to residents and visitors.

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Review from Frank G (Husband of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was most noticeable on my first visit to Averill House just how peaceful and calm the house really was. These same remarks also apply to the lounge areas where most of the residents appear to spend their time, although it must be said the staff always on duty are very attentive. As well as the lounge
areas being so ship-shape and orderly, the bathrooms, corridors, and bedrooms appear to be decorated to a high standard of finish and very well maintained.
The staff are extremely watchful whilst carrying out their duties, but extremely pleasant and courteous in their manner. All in all, a fine care home.

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Current Review Score: 9.0 (8.957)

Overview of Review Score

The Review Score of 9.0 (8.957) out of 10 for Averill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Averill House Care Home is calculated as follows: ( (53 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.225 Points relating to the number of positive Reviews for Averill House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 6 Positive Reviews ÷ 9.6 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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