Brookdale View Care Home

Averill Street, Newton Heath, Manchester M40 1PF
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9.6 97 Reviews
  • Brookdale View Care Home, Manchester
Ideally situated three miles outside of Manchester in the residential area of Newton Heath, Brookdale View care home offers personalised residential and nursing care.

The purpose-built, welcoming home offers beautiful views of Brookdale Park as well as a lovely garden, which is a favourite place for some residents. There is also a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends.

By getting to know each individual resident at Brookdale View, the whole team work hard to make life at the home enjoyable and meaningful. Whether it be the popular wellbeing and activities programme or the carefully designed menu from the catering team, every team member is committed to empowering residents to lead their best lives.

Community is an integral part of life at Brookdale View too, and the team strives to support residents to build strong relationships in the Newton Heath neighbourhood, by organising events with local schools, charities and businesses in the area.

From the experienced home manager to the professional care team, everyone at Brookdale View is on hand to help you, or your loved one, settle into life at the home, with a commitment to providing the kindest care possible to all residents.

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Care Provided by Brookdale View Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Wolstenholme (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brookdale View Care Home Reviews (97)

Total of 97, showing 1-20
9.6

Brookdale View Care Home has a Review Score of 9.6 (9.596) out of 10, based on 14 reviews in the last 2 years. Over all time Brookdale View Care Home has 97 reviews.

Overall Experience

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Review from S B (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and friendly staff who go above and beyond for all residents, have given my mum and I a lot of support and nothing is too much trouble.
I would recommend Brookdale View to anyone
My mum has been there for over 10 years and it is now her forever home, the staff are like a second family to us.

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Review from Barbara R (Niece of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well catered for the residents and the staff have always been very nice to my aunt. Two staff members in particular are very diligent and supportive. I feel my aunt is safe and well cared for.

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Review from Nichole B (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Brookdale View Care Home and I cannot recommend it highly enough. The staff are highly competent, warm and friendly. They are gentle and kind with the residents. My mother has settled wonderfully and she has been treated with respect and kindness throughout.

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Review from Claire M (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that my mam's experience has been amazing! Every single member of staff do their absolute best at all times... International Cheese Week, D-Day, Euros, 80s party, they do everything to entertain and make the residents happy. She is always clean, well fed and really cared for and the
room is spotless. I cannot thank them enough and wish she could stay here forever. She said she is going to tie herself to the bed so she can't leave!
Thanks again, you are wonderful.

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Review from J D (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Brookdale View Care Home a couple of months ago. She has settled in better than I anticipated she would and that's thanks to the manager and her team of amazing staff, nothing is too much trouble. They have all been supportive, patient and understanding and the manager's door is always
open and she is willing to listen to any concerns and is regularly seen in the corridors. There are a range of activities throughout the week for those wishing to join in. We were encouraged to bring personal items to decorate the room and make it home. Mum says she enjoys the food and there is always a good choice on the menu which is displayed outside the dining room daily. Most days, weather permitting, I take her into the courtyard garden as it overlooks the bowling green at Brookdale Park, the location of the home is a bonus as Mum has a view of the park and likes to watch the birds and squirrels from her window. I'm happy knowing she is being well cared for.

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Review from R C (Niece of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been in Brookdale View for just over a year now after quite a few hospital stays and a failed stay at another care home. They have thrived since being in Brookdale and are now happy and consider this their home.
The staff are all very friendly and keep us, as a family, updated on any
health issues. They look to enjoy their jobs which I'm glad, as I have found at some care homes staff moan to residents and families, which when working in this environment they need to leave their personal issues at the door. Brookdale staff all work hard and always smile when I see them.
Looking forward to seeing what the new manager will do, she's been here six months and things have improved. The residents need more stimulation and that is happening more.
Food could be improved and after I have seen changes in this already.

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Review from Louise C (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookdale View Care Home is a lovely home, the staff are so friendly, kind, thoughtful and always happy to help.
There is always a very happy atmosphere at Brookdale.
I know that my mum is well cared for which gives myself and my family peace of mind. My mum always says that her carers are her family.

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Review from B D (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The care home manager has recently left after about 18 months there. Since she has gone, standards have definitely dropped. There's been no hot water for residents to shower for a long time. My mother is used to showering every day. She has dementia and not being able to shower breaks her routine and
confuses her. She is sometimes not woken up for her meals despite us telling the carers to wake her up for meals. One day this week I arrived at 1 pm, bed not made or changed, bins not emptied and hoovering not done. Sort this out! This applies to December.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Brookdale View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We are sorry you have had cause to raise concern about the home and would like to advise the home has a newly appointed home manager who brings with her a wealth of experience. We would be happy to arrange a mutually agreeable time for you to meet with the new home manager so that you can discuss your concerns with her. She operates an open-door policy and has a proactive approach to providing excellent care. Please do get in touch as we would welcome your input and support to ensure we are providing the kindest care for your loved one and all those we are privileged to support.


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Review from Angela D (Niece of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and well being of all residents is fantastic.
The staff go above and beyond, especially one member of staff in particular on the ground floor.
Management is fantastic - please do not leave, you are the best.

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Review from Irene G (Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into the home 6 weeks ago, after being cared for at home with my daughter, feeling anxious scared, upset at leaving everything behind - I shouldn't have worried. I was made to feel so welcome by all staff and management. I feel like they are my family, it's clean, I'm kept clean, the staff are
so caring and comforting, I look forward to seeing them and having our chats.

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Review from Susan A (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home and staff have been warm, welcoming, polite and wonderful with my mother. They have made us feel like part of their family. I have a lot of respect for all the staff. My mum has made friends and loves it at Brookdale View Care Home which makes it so much easier for me as I was her carer.

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Review from Ann B (Sister-in-law of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wish to thank the manager and staff including kitchen staff for the wonderful day. Garden party again would like to thank you for the care that you give to all your residents. On behalf of the family, I convey my thanks again.

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Review from Richard S (Cousin of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin and I went to view the nursing home. The manager was welcoming, we were shown around the home. The home looked very clean and the staff seemed very friendly. The manager offered us coffee and biscuits which was very nice. The manager spent some time with us and talked through all our concerns.
My cousin's brother moved into Brookdale View and seems happy.

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Review from R T (Sister of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my cousin went in to visit my brother and we have noticed that since being in Brookdale View my brother looks well cared for. The staff are very friendly and work very hard. The home manager always comes out of her office to greet us and make us feel welcome. We are always offered a cup of coffee
when we visit. We attended our first meeting with the home manager, staff and other residents and it was enjoyable.

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Review from Paul D (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The new manager is doing a great job. I've noticed the changes already. The place is cleaner and brighter. Hope she stays around, there's been too many changes of managers in the last two years.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Brookdale View Care Home

Thank you for your lovely comments. We are pleased that the changes that have been made have been noticed. Please feel free to pop in at any time for a chat, our door is always open.


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Review from Rosemarie H (Sister of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was placed in Brookdale View after a stay in hospital and he loves it there. He has always been very independent but due to his disability issues, now needs nursing care and he cannot speak highly enough of all the staff and how kind and caring they are. As a family, we are kept informed
and whenever we visit are welcomed warmly and treated as friends. His room is lovely and warm, a very good size and he really feels at home there. He was at another home prior to his hospital stay and whilst it was okay, Brookdale has shone in comparison and my brother has felt happier and his mental health has improved. I feel confident in the staff and know that he is safe and well under their care.

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Review from A M (Sister of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the first visit, before my sister went into Brookdale View, we were shown her room. It wasn't her room, she was moved the day she moved in. 11am and the bed is often not made. Lack of activities for dementia residents. On returning from a day out, three members of staff were sat alone outside, smoking,
whilst residents in the lounge and back garden were alone. Whilst clothing was marked, a few items went missing, including my sister's hearing aids. On moving out, whilst staff told us on Friday, she was moving, on the Monday, staff were not aware. No medication was ready and all her clothes needed packing. One member of staff did offer to help.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Brookdale View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At Brookdale View Care Home, we aim to always provide the highest standards of care. We apologise you experienced some communication difficulties within the home, that the bed was on occasion not made until 11 am and the staff team were not prepared to support your sister when she was moving from us. We seek to maintain high levels of cleanliness and this aspect of our service will be monitored to ensure compliance. I appreciate the room your sister moved into was not the room you originally viewed at the time of enquiry however the original rooms viewed may sometimes differ to those available on the day of admission. If you would like to contact us directly to further discuss your concerns, we would be happy to support you.


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Review from J H (Respite Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

As far as staff goes they cope with extremely difficult circumstances with a great sense of caring and compassion, but, when they flag things that need attention, be it lack of supplies i.e. for personal care, food - quality, taste, choice, lack of to feed the number of residents present, etc, heat/hot
water, personal clothing or items that have not been returned from laundry, these are just a few. It is as though their words fall on deaf ears, no one is listening nor is anything done to rectify the situation. They do have a book that residents can write in, that is those capable which is again met with false promises of how it will improve, but, never does. When you look at the printed menu outside the dining room, your taste buds tingle with excitement about what food you will be eating. The only trouble is you don’t get what it says ever, more empty promises if you like weird combinations, bland, tasteless, small portions, good food ruined that you will eat otherwise you won’t.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Brookdale View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very sorry you are dissatisfied with the food within the home. We have taken on board your comments and the chef will continue to monitor and communicate with you about this matter. Should you experience further concerns that you would like to discuss with senior management, please contact Area Director Jo Ashcroft at HC-One Ltd, Southgate House, Archer Street, Darlington, DL3 6AH.


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Review from Sylvia W (Sister of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While I have been coming here for two months, I have found the staff very good and helpful. I would advise anyone to stay here.

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Review from Thomas C (Partner of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid this so called care home, they did very little to care for my partner, who was put in here due to me having open-heart surgery while I recovered both in hospital and at home.
They did nothing to care for him, he was bedbound due to Parkinson's and other health issues. He could not feed himself
and staff were not very helpful with this and when he became worse we had to phone an ambulance as they just wanted to call a doctor. My partner passed away shortly afterwards in hospital with sepsis.
I would not put a dog in this place as they don't care about nothing but profits.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Brookdale View Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We operate in an open transparent manner and encourage any concerns to be brought immediately to the attention of the Home Manager. We apologise for your poor experience at the home as we always aim to work with all our colleagues in a supportive way. We would encourage contact from you if you would like to discuss your concerns further with senior management so that we can try to resolve them. You are welcome to contact the Area Director at HC-One, Darlington, telephone number 0333 999 8699.


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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Brookdale View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Brookdale View Care Home is calculated as follows: ( (122 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 166 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookdale View Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (0)

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Frequently Asked Questions about Brookdale View Care Home

What types of Care is Brookdale View Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brookdale View Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Brookdale View Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Brookdale View Care Home?

Pet Friendly (or by arrangement), Minibus or other transport, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brookdale View Care Home to the centre of Manchester?

3.3 mile(s) as the crow flies, distance by road may be significantly further.