Review from J H (Husband of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience

My wife has been in the home for about 2 years over the last year it has been difficult due to the pandemic and we only got to see her over the telephone.
The staff on the nursing unit have been wonderful they are so kind and dedicated and always take time out to talk to my wife

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Review from E S (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience

My family have never experienced anyone in a nursing home before but the staff have been lovely and kept us informed of any issues.
We are able to visit now which is a bonus
Food seems OK and the home looks and smells very clean

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Review from Mary J (Partner of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience

My partner has been in Brookdale for a few weeks. Staff are so caring and go out of their way to help my partner. All the staff seem happy and to answer any questions that we have, I would definitely recommend this home if you are looking for somewhere for a loved one to stay.

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Review from A B (Wife of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience

To give a full review is a little difficult at this moment in time. I see my husband daily and he appears to be well looked after. The staff are attentive and caring, they keep me informed about his health, also his eating and drinking intake. I cannot comment on the food, during and activities as I

am not allowed in the home due to Covid.

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Review from G S (Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience

Very good.

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Review from D C (Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience

I would like to say that I have been looked after very well and I could not ask for more. The staff are really lovey they go out of their way to make the experience good. God bless them all.

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Review from JWS (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

This care home is outstanding. Care is seen in everything that is done for the residents. The staff go to great lengths, nothing is too much trouble. The home is kept to a very high standard of cleanliness. I think they deserve great praise during this covid period of keeping their residents free of

it and that has to be down to excellent management and staff willing to deal with such a difficult situation. I would recommend this care home to anyone who is looking for a home for a relative.

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Review from A H (Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience

For me as I put care/support is satisfactory. I can find no fault I can not ask for better. These carers work very hard with the type of residents they have to deal with on a daily basis. I take my hat off to them it is not easy as they do their utmost to execute their work.

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Review from Jean K (Daughter-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

This is an excellent care home. All staff, from management and nurses and carers are extremely helpful, kind and caring. Nothing is too much trouble and all needs are met. The room and facilities are all kept very clean. It has a homely atmosphere. The food is very good and I would recommend this home.

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Review from Lisa W (Granddaughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience

All staff at the home provide competent and effective care to both my gran and grandad. They attend to their needs and ensure a "home-like" environment is present. I will always be eternally grateful that they are providing the care I couldn't have at home on my own. Thank you for all you do.

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Review from E T (Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

My only complaint is that the meals are very rarely on time.
After the night of the 10/10/2019, sleepless night. Staff collecting cups and saucer and residents shouting.

Reply from Clare Sheehan, Careline Advisor at Brookdale View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We hope you will accept our apology for the upset these concerns have caused you. We have recently employed a new chef at Brookdale View and regrettably we did experience some issues whilst she was recruited. Your comments have been shared with the kitchen staff so the necessary improvements with the meal service can be made. We have liaised with the staff team to keep noise to a minimum.

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Review from B L (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother was taken into Brookdale View. The staff could not have been better. They were wonderful to my Mum and my Father and the rest of our family. They are a great team, from the manager right through to the cleaners. My Mum could not have been treated better. My Mum died in the home and they were

lovely with all of us on that awful day.

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Review from Lisa T (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

I find the staff very approachable, caring and interested in my Mum. I am very happy. I get told updates of when my Mum has been more independent, which appears to make staff happy. My Mum smiles a lot and appears settled and happy in herself.

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Review from M D (Wife of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience

Since my husband was nominated to Brookdale View Care Home, both my husband and I have been treated with both dignity, kindness and I am absolutely delighted with both the staff and the home. I cannot praise it highly enough.

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Review from Tracey G (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

My mum has received excellent care and support in Brookdale View. We cannot praise this facility enough. The staff are fantastic and caring and nothing is too much trouble.

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Review from Mary M (Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

I think this place is marvellous.

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Review from Pearl B (Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

Staff always go to the extra mile to maintain my dignity and respect me.

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Review from C B (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience

Although, in general, I'm happy with most aspects of the home, I have concerns re the speed of action with medication.

Reply from Clare Sheehan, Careline Advisor at Brookdale View Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are pleased that in general, you are happy with Brookdale View, and we have taken on board your concerns about medication. We take the administration of medication very seriously and we have robust checks and audits in place. All staff who have responsibility for medication have comprehensive training and we complete competency assessments with them on an annual basis. Please do not hesitate to liaise with home management should you have any concerns whatsoever, we are always happy to help.

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Review from M T (Resident) published on 30 May 2018
Submitted via Postal Card • Report

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It is quite alright being here.

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Review from R N (Son-in-law of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in Brookdale Care Home since February. My wife and I feel lucky to have found such a good place close to our home, where my wife can pop round any time of day. The very friendly and helpful staff do a brilliant job. The manager is again approachable. So far no problems. Long

may it continue.

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Brookdale View Care Home

Care Provided by Brookdale View Care Home

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