Brookdale View Care Home

Averill Street, Newton Heath, Manchester M40 1PF
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9.6 97 Reviews
  • Brookdale View Care Home, Manchester
Ideally situated three miles outside of Manchester in the residential area of Newton Heath, Brookdale View care home offers personalised residential and nursing care.

The purpose-built, welcoming home offers beautiful views of Brookdale Park as well as a lovely garden, which is a favourite place for some residents. There is also a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends.

By getting to know each individual resident at Brookdale View, the whole team work hard to make life at the home enjoyable and meaningful. Whether it be the popular wellbeing and activities programme or the carefully designed menu from the catering team, every team member is committed to empowering residents to lead their best lives.

Community is an integral part of life at Brookdale View too, and the team strives to support residents to build strong relationships in the Newton Heath neighbourhood, by organising events with local schools, charities and businesses in the area.

From the experienced home manager to the professional care team, everyone at Brookdale View is on hand to help you, or your loved one, settle into life at the home, with a commitment to providing the kindest care possible to all residents.

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Care Provided by Brookdale View Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Wolstenholme (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brookdale View Care Home Reviews (97)

Total of 97, showing 41-60
9.6

Brookdale View Care Home has a Review Score of 9.6 (9.596) out of 10, based on 14 reviews in the last 2 years. Over all time Brookdale View Care Home has 97 reviews.

Overall Experience

  • 64
  • 28
  • 3
  • 1
  • 1

Date Published

97
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6
14
83

Review from Paul M (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care which my Mum gets. The staff are really happy to help with any questions I have.

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Review from Linda P (Friend of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my friend's care.

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Review from Alison R (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are pleasant and helpful. I have no issues concerning my mum's care.

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Review from S P (Friend of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room is always clean and tidy and the food when I've been there is good it's what she wants and eats. Staff here are great. They're kind, understanding and there for everyone.
If you ask about something they will take time and explain it.

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Review from Brian H (Brother of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is very happy living at Brookdale View and has settled down very well.

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Review from Peter M (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The members of staff are excellent and go above and beyond the call of duty. They are so dedicated and are willing to go the extra mile.


There is also a wide range of activities to keep us all entertained and stimulated. All in all, I thoroughly recommend this care home to anyone.


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Review from R H (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nice friendly atmosphere with good staff who are very polite.

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Review from Nancy K (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Brookdale View is a very nice place, but better choice of food.

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Review from Pearl B (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookdale View is a place where I feel safe and special all of the time and where my dignity is respected. The staff always go the extra mile to make sure I am happy with all the things they attend to even my washing, personal hygiene and upkeeping my dignity at all times.

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Review from Hubert M (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is safe and well looked after.

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Review from Joan F (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the care I receive.

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Review from Herbert B (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy to be here.

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Review from Elsia K (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here and the staff are very helpful.

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Review from Beryl P (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the treatment I am getting.

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Review from Paul K (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care home is brilliant.

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Review from Margaret B (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the three months mum has been in Brookdale View, she has had the best care from the wonderful staff.

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Review from Julie J (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for only 2 weeks. The care and staff have made my mum feel at home and are very kind, lovely girls. The deputy manager is so very nice and honest. Any problems are sorted and everyone works as a team here.


The nursing staff are really good. My mum has bowel cancer and they are

so good at controlling mum's pain. Brookdale View Care Home is really good with no concerns at all.

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Review from M W (Friend of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookdale View is a very impressive place, lovely décor and furnishing, residents can make their rooms specific to their own tastes, bringing mirrors, bedspreads and pictures, all to give it a homely feel. The dining room is lovely and the food is excellent, I'm really pleased with the care my friend
receives, he's looked after and that gives me peace of mind. The staff are really hard working, the staff are really hard working and pleasant. I would recommend this care home to anybody.

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Review from Kiel M (Grandson of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experiences with Brookdale view has exceeded my expectations. My grandmother is in the best possible care being a resident at Brookdale view. Staff, senior staff and management are all of a caring and kind nature. All of my grandmother's needs are all met professionally but most importantly they
are met with kindness, patience and compassion. Great peace of mind we all feel as a family knowing our relative is safe and comfortable at Brookdale View.

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Review from Pearl Anath B (Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have fantastic patience and maintain modesty at all times. The food is delicious and there is plenty of choice at mealtimes. All staff are dressed appropriately. I am totally enjoying my stay at the home.

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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Brookdale View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Brookdale View Care Home is calculated as follows: ( (122 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 166 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookdale View Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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