Brookdale View Care Home

Averill Street, Newton Heath, Manchester M40 1PF
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9.6 97 Reviews
  • Brookdale View Care Home, Manchester
Ideally situated three miles outside of Manchester in the residential area of Newton Heath, Brookdale View care home offers personalised residential and nursing care.

The purpose-built, welcoming home offers beautiful views of Brookdale Park as well as a lovely garden, which is a favourite place for some residents. There is also a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends.

By getting to know each individual resident at Brookdale View, the whole team work hard to make life at the home enjoyable and meaningful. Whether it be the popular wellbeing and activities programme or the carefully designed menu from the catering team, every team member is committed to empowering residents to lead their best lives.

Community is an integral part of life at Brookdale View too, and the team strives to support residents to build strong relationships in the Newton Heath neighbourhood, by organising events with local schools, charities and businesses in the area.

From the experienced home manager to the professional care team, everyone at Brookdale View is on hand to help you, or your loved one, settle into life at the home, with a commitment to providing the kindest care possible to all residents.

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Care Provided by Brookdale View Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Wolstenholme (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brookdale View Care Home Reviews (97)

Total of 97, showing 61-80
9.6

Brookdale View Care Home has a Review Score of 9.6 (9.596) out of 10, based on 14 reviews in the last 2 years. Over all time Brookdale View Care Home has 97 reviews.

Overall Experience

  • 64
  • 28
  • 3
  • 1
  • 1

Date Published

97
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6
14
83

Review from Alan K (Brother of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are friendly, efficient and informative. They communicate all information relating to my brother without any fuss. Having dealt with a difficult nursing home before Brookdale View was a breath of fresh air.

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Review from Peter K (Husband of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is living in Brookdale View Care Home and she feels like it's her own home. The staff are so friendly and supportive of the patients. Particularly the manager who is professional in leading her staff and gives kind advice to all members of staff who are working well together. Excellent. I will
strongly recommend this care home to the Chinese community if some of those need similar care or treatment.

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Review from R B (Resident) assisted by family/friend published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are very good, very clean, lovely dining rooms and lounges. Very well maintained.


Staff are very kind and helpful, they take the time to chat and make you feel safe and cheer you up.


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Review from Andrea H (Relative of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a relative who visits, and have found the staff to be very pleasant and helpful - nothing is too much trouble for them, at least the ones that I ask about various things. There is always somebody doing housekeeping and it is as clean as it can be in the circumstances.

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Review from Sylvia M (Wife of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good nursing care and carers, lovely and clean. Nice grounds.

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Review from Joan D (Wife of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookdale View we found to be very friendly and all the staff were always available to answer any questions and so cheerful which helped in knowing your loved one (my husband) was always greeted with a lovely good morning and a smile.

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Review from T J (Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are polite, professional and quick. Very helpful.

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Review from W. L (Nephew of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Brookdale View for some time now. I find the staff are excellent with him and always treat him with respect, which must be hard as my uncle is not easy to look after. Returning to the staff, who I think are under paid and I believe are paid a minimum wage, they do a thankless job
which a lot of people would not nor could not do. I take my hat of to the staff of Brookdale View. I really do think the pay system needs to be reviewed for staff of care homes.

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Review from Stephen P (Son of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother says the treatment and care has been very good. The staff are friendly and attentive, she also said she likes the room. Myself, I agree with my mother.

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Review from Susan P (Niece of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice care home with super staff. All residents are looked after well. The home is a welcoming place where you can visit anytime. It is very clean too with nice rooms. It has been a good home for my Uncle who has been here for a few years now.

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Review from Denise T (Daughter of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the care Mum is receiving. Home is very clean. Staff are fantastic with my mother, very polite. Have noticed they have lots of care for all services users. I would recommend any of my friends to see this care home for family members.

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Review from Ellen G (Son of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very pleasant. Very happy with the care and support and my mum is happy with everything. The home is clean and tidy and I'm happy to recommend Brookdale View.

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Review from J A (Daughter of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Having been a carer in various settings for 34 years, I was looking for a care home that ticked all the boxes. After looking at 7 places, we decided that Brookdale View was the right place for our mum. The staff are very good, patient and respectful of all my mum's needs. Mum seems to have developed
a rapport with a certain carer who appears to have time to explain to my mum when need be. The manager is very efficient and listens to any concerns that may arise. No care home is perfect however pleased my mum is here.

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Review from David L (Son of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular carer and the other staff always keep my Mam occupied and happy. They will always sit and find the time to have a chat and giggle with her. All of the staff are professional and empathetic to my mother's issues. It's down to the staff since arriving that my mother no longer feels isolated.

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Review from P C (Daughter of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad hasn't been here long but I have found the nursing care to be very good. It is friendly and caring.

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Review from Madeline F (Daughter of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention from all the staff, nurses and carers has been second to none. My mam had the best care I could have hoped for. The home is kept clean and hygienic to a high standard. I would recommend to any family.

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Review from Ethel S (Sister of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is being well looked after. Nothing is too much trouble for the staff, they are doing a wonderful job and they all go the extra mile. All the staff make everyone feel happy and cared for.

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Review from Vera B (Daughter-in-law of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have helped my father in law to recover from his time in the hospital and his replacement hip operation. Re-enablement process is good, now able to stand with support but not walk. Staff wash and dress him each morning, help him into a wheelchair and take him to the dining room for breakfast
then to the TV lounge for company and entertainment. They change his pad and wash him every 2-3 hours and check on his needs regularly day and night. Staff are friendly and caring and take an interest in his family life and leisure pursuits. They are welcoming to visitors. His nurse updates me on his health and progress each week when I visit. She has arranged a local GP for him, replacement spectacles and his medication. He is in good hands and I have peace of mind.

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Review from Karen L (Sister of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is well looked after. Staff do the best they can for him to make him feel settled.

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Review from Wendy W (Cousin of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home is very good to my cousin and me. The staff are very pleasant and willing to help you in any way they can. The patients are very friendly and seem very happy and content.

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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Brookdale View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Brookdale View Care Home is calculated as follows: ( (122 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 166 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookdale View Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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