Brookdale View Care Home

Averill Street, Newton Heath, Manchester M40 1PF
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9.6 97 Reviews
  • Brookdale View Care Home, Manchester
Ideally situated three miles outside of Manchester in the residential area of Newton Heath, Brookdale View care home offers personalised residential and nursing care.

The purpose-built, welcoming home offers beautiful views of Brookdale Park as well as a lovely garden, which is a favourite place for some residents. There is also a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends.

By getting to know each individual resident at Brookdale View, the whole team work hard to make life at the home enjoyable and meaningful. Whether it be the popular wellbeing and activities programme or the carefully designed menu from the catering team, every team member is committed to empowering residents to lead their best lives.

Community is an integral part of life at Brookdale View too, and the team strives to support residents to build strong relationships in the Newton Heath neighbourhood, by organising events with local schools, charities and businesses in the area.

From the experienced home manager to the professional care team, everyone at Brookdale View is on hand to help you, or your loved one, settle into life at the home, with a commitment to providing the kindest care possible to all residents.

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Care Provided by Brookdale View Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Wolstenholme (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brookdale View Care Home Reviews (97)

Total of 97, showing 81-97
9.6

Brookdale View Care Home has a Review Score of 9.6 (9.596) out of 10, based on 14 reviews in the last 2 years. Over all time Brookdale View Care Home has 97 reviews.

Overall Experience

  • 64
  • 28
  • 3
  • 1
  • 1

Date Published

97
1
6
14
83

Review from Elizabeth R (Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is A1 in my opinion, clean, very friendly and helpful.
The residents are very happy and cared for extremely well.

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Review from Norma M (Brother of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is in the above nursing home and after initial hiccups is doing well, and is settled very well although there isn't any response really from him. The care is good.

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Review from J B (Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Think it's too expensive.
Activities are very good, something every day, always busy doing bits and bobs. Loved the trip to Knowsley.

Reply from HC-One, Careline Team at Brookdale View Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Thank you for your comments regarding our activities, we pride ourselves on our great Activities Programme and having a wide range of engaging and enjoyable activities available to all Residents, including trips out.
Our charges are fair and competitive and reflect the cost of the great, kind care we provide.
The health, wellbeing, safety and happiness of Residents are our top priorities and we work hard every day to ensure we are delivering the high quality, kind care all residents deserve.
We value all feedback and ensure it is recorded and acted upon.


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Review from Breda B (Wife of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been excellent and the staff are very very approachable and nothing is too much trouble. They let the family know if our family member needs more clothing etc. They are happy to give updates. The facilities are top notch and the care very personal to our family. Location of the care home
is excellent and easy to get to.

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Review from M P (Daughter-in-law of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the care given to my mother-in-law and ourselves. Welcoming, friendly, warm, clean accommodation. Always feel comfortable talking to staff members who are caring and hard- working. The caring team have a lot of work within an admitted time and sometimes a small team but still do their very best
to convey a warm welcome and give all their care.

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Review from Stephen S (Nephew of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was brought to Brookdale View on Sunday and has been treated exceptionally well by the staff. When I visited and asked questions regarding my aunt they have been answered in a polite and informative manner. Well done to all the staff.

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Review from Paula G (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad resided at Brookdale View for a short time in February but unfortunately needed dementia care. During his time the staff were very kind and pleasant even when dad was being tricky with his behaviour.

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Review from Ian James G (Son of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother gets good care.

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Review from Thomas M (Friend of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy here, comfortable and receiving the best care possible.

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Review from P K (Husband of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff do a good job, they make the home a happy place. My wife likes the food and the staff.

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Review from Anne L (Niece of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely surprised at the wonderful atmosphere and very helpful and friendly staff. Brookdale View has a very relaxed and homely feel. My uncle's room is very comfortable and all the staff are very empathetic to his needs. I do not think that he could be in a better place, and could not be cared
for any better. It is a lovely and caring environment.

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Review from Clare M (Friend of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is great to see my friend looking so well and clearly enjoying life. He loved the Christmas party and dancing and is looking forward to Christmas dinner.

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Review from Susan O (Cousin of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this home is very good. The staff are very good with all the residents, they realty do look after the old dears and keep them clean, washed and showered. I find it a real nice home to be in as staff work really hard with all the elderly.

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Review from Rose T (Relative of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was receiving end of life care. Received excellent care and love from all staff.

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Review from C S (Cousin of Resident) published on 21 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin was admitted on 7th November and I have called in every day or night when able. The management and staff have always been friendly and helpful with any enquiries I have had. They have always helped my cousin with her needs and informed me of any worries and concerns. They have had over her.
They tend to her hygiene and other personal needs. They try to feed her and hydrate her. They keep her warm and safe. There's not much more they can do for my cousin as she has severe dementia and stage four cancer. I am very happy with the service they provide.

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Review from Sophie G (Granddaughter of Resident) published on 18 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely helpful and caring. Very satisfied with the whole service provided.

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Review from Dorothy B (Daughter of Resident) published on 2 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been in 5 days everything is excellent so far, staff very good. No complaint at all.

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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Brookdale View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Brookdale View Care Home is calculated as follows: ( (122 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 166 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookdale View Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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