Doves Nest Nursing Home
Windsor Road, Clayton Bridge, Newton Heath,
Manchester
M40 1QQ
There is a newly refurbished 16-space car park on site
Doves Nest Nursing Home has a Review Score of 7.9 (7.883) out of 10, based on 3 reviews in the last 2 years. Over all time Doves Nest Nursing Home has 3 reviews.
Review from Gordon F (Son of Resident) published on 19 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Louise Claffey, Marketing Manager at Doves Nest Nursing Home
Thank you for taking the time to write such a kind review. At Doves Nest, we aim to create an environment that our residents are proud to call home. We are incredibly proud of our team and are delighted with your feedback. We will be sure to relay your lovely comments to our team.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Harry B (Son of Resident) published on 12 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Claffey, Marketing Manager at Doves Nest Nursing Home
Thank you for taking the time to write a lovely review and provide us with feedback! We value all feedback as this helps us improve our service. Your kind words will be passed onto our team!
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from D M (Mother of Resident) published on 18 May 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Louise Claffey, Marketing Manager at Doves Nest Nursing Home
Thank you for taking the time to write such a kind review. At Doves Nest, we aim to create a welcoming, comfortable and happy environment that our residents are proud to call home. We are delighted that you and your family feel comfortable with us and will relay your comments to our team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 7.9 (7.883) out of 10 for Doves Nest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.333 for Doves Nest Nursing Home is calculated as follows: ( (20 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 36 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.55 Points relating to the number of positive Reviews for Doves Nest Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 3 Positive Reviews ÷ 10 = 0.3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Feb 2020
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 1987
As a financial consultant, Helen specialised in financial and project management solutions for the purchase and development of care home businesses, providing a turnkey package for prospective providers. In 1987 she decided to acquire and develop Yorklea Nursing Home in Chorlton. Having successfully supported care home providers to develop successful businesses since 1984, being personally involved in the start up and running of Yorklea, she quickly developed an affinity to those in her care and recognised their importance in society and she is still actively involved in the quality of the service within the homes and is personally involved in the recruitment of senior members of staff. She is currently acting as General Manager at Doves Nest Healthcare and is mentoring the new management team.
The consistent theme over the past 20 years is the provision of high quality care with resident choice being at the centre. She is committed to providing quality care for all service users and ensuring that the care provided and the environment meets our residents expectations, company objectives and our philosophy of care.
