Heartly Green

34 Cutnook Lane, Irlam, Manchester M44 6JX
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9.2 34 Reviews
  • Heartly Green, Manchester
Heartly Green is situated in Irlam, Salford. It offers residential care to older people and people living with dementia.

The home is divided into different households, each has plenty of space to relax, including spacious lounges. Everyone who lives at Heartly Green has a large bedroom which can be personalised to individual taste and has its own en-suite facility.

The home also has a number of outdoor garden areas, which makes for a wonderful place to relax with visiting family and friends.

By getting to know the people supported, trained staff deliver the highest standards of person-centred care. Every person living at Heartly Green leads a happy, active and fulfilled life, tailored to their individual passions and interests. There is a varied activity programme on offer for all to enjoy, which includes arts and crafts, reminiscence sessions and entertainment.

Heartly Green recognises that every individual has unique preferences and requirements and the home takes personalised approach to care planning, working closely with residents and their families to develop customised care plans that promote independence, dignity, and fulfilment. Each resident has their own assigned key worker who will spend time getting to know each individual and personalising care packages to the preference and wishes of the individual and family member. The dedicated staff undergo regular training and education to stay abreast of the latest developments in healthcare.

Nutritious meals are cooked onsite by the home's own chefs which offer choices and are tailored to resident preferences and to any dietary requirements.

Heartly Green are dedicated to providing exceptional care and support to residents, empowering them to live life to the fullest with dignity, respect, and compassion.

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Care Provided by Heartly Green

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Victoria Baker (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Heartly Green

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,154

  • Prices exclude therapeutic activities such as hairdressing and chiropody.
  • (these prices are only a guideline, please contact Heartly Green to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Heartly Green Reviews (34)

Total of 34, showing 1-20
9.2

Heartly Green has a Review Score of 9.2 (9.230) out of 10, based on 14 reviews in the last 2 years. Over all time Heartly Green has 34 reviews.

Overall Experience

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Review from R T (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived at Heatly Green for 3 years. The carers and staff are so caring. Mum enjoys living there. She says the food is lovely and the staff are lovely and kind. Any issues raised are listened to and acted upon quickly.

Reply from Georgea Buckle, Operations Executive at Heartly Green

Many thanks for your lovely review. We will pass on your kind words to the team at Heartly Green!


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Review from J W (Friend of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that all the people who look after my friend are very pleasant and caring. He is looked after very well and we couldn't ask for a better place for him. He gets excellent care and he loves being here.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you so much for your wonderful feedback. We are thrilled to hear that you find the team at Heartly Green to be pleasant, caring, and attentive to your friend's needs. It means the world to us that your friend is receiving excellent care and enjoys being with us. We truly appreciate your trust in us, and we're so happy to provide a place where he feels well looked after. Thank you again for your kind words!


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Review from G H (Friend of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think they look after my friend really good.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you for your kind feedback. We're so pleased to hear that you feel your friend is well looked after at Heartly Green. We strive to provide the best care and support for all our residents, and your positive words mean a lot to us. Thank you for trusting us with your friend's care.


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Review from P B (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've always found Heartly Green to be a friendly, welcoming place. The staff do their best in difficult circumstances, usually with a smile on their face. Food appears ok and the home is always clean.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

"Thank you for your kind review. We're so pleased to hear that you find Heartly Green to be a friendly and welcoming place. Our staff are committed to providing the best care in any circumstances, and we're happy to know that their efforts, along with the food and cleanliness of the home, have made a positive impression. Your feedback is greatly appreciated, and we'll continue to strive to maintain the high standards you've highlighted. Thank you again for your support!


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Review from E C (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Heartly Green for 18 months. Settled in really well, seems happy and cared for.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you for your lovely review. We're so pleased to hear that your mum has settled in well and feels happy and cared for at Heartly Green. It's always our goal to create a warm and welcoming environment for our residents and we're glad to know that she's been enjoying her time with us. Thank you for trusting us with her care, please don't hesitate to reach out if there's anything else we can do to support her.


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Review from S P (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mt parents are residents at Heartly Green, the staff and management are second to none.
Brilliant care, fantastic staff, I couldn't ask for anymore.
Very much improved in the last few months.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you for the kind review. We will pass this on to the team at the home


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Review from Stephen L (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who suffers with dementia went into Heartly Green for two weeks so I could have a break, she received the best care and was very happy with the experience, the staff were warm and friendly and made her stay most enjoyable, so much so she would happily go back again.
I believe children came in
carol singing and Mum truly loved singing along with them.

Reply from Antony Hall, Managing Director at Heartly Green

Thank you for taking the time to write this review. I am extremely pleased that your mum received the high-quality care that our hard-working team aspire to every day.


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Review from Tamara E (Wife of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in the home one week today and I'm greatly impressed.
I'm so relieved that I can go home after visiting and know he is safe and well looked after.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you so much for the kind review! We will share this with the team at the home.


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Review from Helen C (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While visiting Mum, I witnessed another resident suffering a medical emergency. What a privilege it was to watch the carers acting in a quick, professional manner attending to his needs whilst also ensuring his dignity was maintained at all times. They were quick to escalate their response when needed,
calling for a senior staff nurse to ensure the best possible outcome for the gentleman. They gathered all the information necessary (asking me for my observations) to support their shared decision-making.
The carers are amazing people and are so deserving of all our support. I am reassured my mum is in excellent hands.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you so much for your lovely feedback, it really means a lot! We will pass this on to the team at the home.


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Review from F P (Niece of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great place, the staff are amazing they do so much for the people here, nothing is too much trouble. They are on top of everything and as much as they have activities each week. When my aunt had an accident they were quick to sort out and inform us how she was and what was happening. It might
not be the poshest one around but would definitely recommend.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you for your wonderful review. We will share this with the team at the home.


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Review from Elaine R (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never see management, Mum always seems happy, well kept and clean. I would like to see Mum engage in more activities, such as flower arranging, crafts and outings to have a change.

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Review from Gail N (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad had a fall after being in the home for 20 days. It had been agreed that the door to his room should be left open in the evening with a pressure pad in place. He wanders in the evening with his dementia, but this wasn't the case, he fell behind the door. Mum attended after the ambulance was called,
there were no senior staff in attendance and we are not sure how long he had been on the floor bleeding, but he was still in clothes and slippers that he had on when my mum left at 7:00 pm (not changed for bed). Since his admission, nobody has telephoned my mum to ask after dad. Dad is not going back to Heartly Green, the care is far off the standard that we would wish for our lovely dad. Mum emptied his room, and not one member of staff (the manager of the care home was in the office) spoke with my mum. This care home is appalling for the care of dementia patients. Dad deserves to be treated with dignity and above all quality of care, none of which he received at Heartly Green.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Hi, I'm so sorry that this has been your experience. One of our senior management team will reach out to conduct a complaint investigation into this incident so that we can ensure this does not happen again.


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Review from Lesley C (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This home is understaffed and not fit for purpose.
We told the manager that my dad needed a pressure pad at the side of his bed and to leave the bedroom door open as he wandered at night. He had only been in the home for 20 days when he fell at night and we have no idea how long he had been left! We
think he was left on the floor for hours as his door was closed. He has been deteriorating in the hospital since the fall. Not one of the care home staff has called to see how he is! To add insult to injury we have been sent a bill for the 4 weeks he has been in hospital. Avoid this home.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Hi, I'm so sorry that this has been your experience. One of our senior management team will reach out to conduct a complaint investigation into this incident so that we can ensure this does not happen again.


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Review from A M (Son of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough for everything they have done for my mum.
Firstly I feel better knowing my mum is safe and well taken care of.
My mum's room is of good high standards too.
Thanks for all your hard work and professionalism.

Reply from Phil Benson, Executive Director of Operations at Heartly Green

Thank you for the lovely feedback. We will make sure this is shared with the care home team.


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Review from B W (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum very happy and settled here. Staff have been good considering the difficulties of the pandemic.

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Review from Bernie A (Daughter-in-law of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in this home (Heartly Green) for above 5 years. The staff show genuine interest in all the resident's welfare and are both caring and kind. The home is always clean and well presented and the management keep us up to date with changes in an email.

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Review from Liz T (Daughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Heartly Green just before Christmas '21 after a stay in hospital. She loves the team who have been brilliant with her, and she has absolutely thrived. She has regained her health and is now happy and able to go home, thank you everyone.

Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Heartly Green

Thank you for your kind review. It is lovely to hear your mum settled into the homes and wonderful that she has been able to return to her own home. I will share your comments with al the team.


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Review from J S (Friend of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always lovely to deal with and helpful.
Plus there is never a bad smell in Heartly Green and feels more like a hotel.

Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Heartly Green

Thank you for your kind reveview and positive comments about the home which I will share with all the team at Heartly Green.


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Review from Susan E (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We cannot praise or thank the staff at Heartly Green enough for the way they have looked after Mum during the past 12 months. As well as keeping her happy, safe, healthy, clean and well-fed, they have ensured that we are constantly in touch with her via video calls. Any time we request to speak to her,
or she tells them she would like a chat with us they do their very upmost to ensure we get to talk. They do lovely things like - if Mum is struggling to remember something from her past they send us a quick text to get the correct details to help her out and settle her. They have let us know when she has needed anything new. They very often, when we are talking with her, come onto the video call and join in and update us on what Mum has been doing that day (and it's great when she whispers - they are kind), this and so much more has helped us to cope with being apart and has also given us peace of mind to know that Mum couldn't be safer or more well cared for. Thank you all so very much.

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Review from B J (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are currently not allowed to visit due to coronavirus, but I have regular video calls with my mum and write letters to her. She is being kept safe and well by the amazing staff who are going above and beyond to ensure my mum is safe and others.
Well done everyone and thank you to the amazing staff
at Heartly Green.

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Current Review Score: 9.2 (9.230)

Overview of Review Score

The Review Score of 9.2 (9.230) out of 10 for Heartly Green is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.230 for Heartly Green is calculated as follows: ( (92 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (13 Very Poors x 1) ) ÷ 165 Ratings = 4.23

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heartly Green is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 18 Mar 2025

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Heartly Green

What types of Care is Heartly Green registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heartly Green provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Heartly Green have?

There are 59 Single Rooms.

What are the Facilities & Services at Heartly Green?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heartly Green to the centre of Manchester?

7.3 mile(s) as the crow flies, distance by road may be significantly further.