Laurel Court Care Home

1a Candleford Road, Palatine Road, Didsbury, Manchester M20 3JH
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9.8 76 Reviews
  • Laurel Court Care Home, Manchester
Laurel Court Care Home, in Didsbury, offers nursing care in a homely and stress-free environment for up to ninety service users to pursue better health with the aid of skilled carers.

Some of those welcomed by the service's personalised care packages include users with cerebral palsy, Crohn's disease, motor neurone and Parkinson's.

Occupants enjoy telephone and television points in their own rooms, a varied activities programme and a close proximity to nearby amenities.

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Care Provided by Laurel Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kelly Champkin (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (91)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Laurel Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,293 – £1,442
    • Self-Funded Residential Dementia Care £1,307 – £1,494
    • Self-Funded Nursing Care £1,593 – £1,805
  • (these prices are only a guideline, please contact Laurel Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room

Laurel Court Care Home Reviews (76)

Total of 76, showing 1-20
9.8

Laurel Court Care Home has a Review Score of 9.8 (9.842) out of 10, based on 20 reviews in the last 2 years. Over all time Laurel Court Care Home has 76 reviews.

Overall Experience

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Review from A E (Son of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just amazing can't ask for better help all the staff have made my mam great and just a big thank you to all the staff and managers. Thank you so much.

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Review from Ann W (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the first day we went to look around, Laurel Court Care Home had a lovely feel about it.
Extremely clean and all the staff are very friendly and go above and beyond to make the residents and families feel welcome.
My mum has settled down really well, she is well looked after and fed well
and much happier since she has been there.
Thank you to all the staff, I can't thank you enough for all you have done and continue to do so.

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Review from M L (Daughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly amazing care home where my Mother and now my Father received/receive an outstanding level of care. All the staff (carers, managers, admin, domestic, chaplains, and caretakers) are friendly, approachable, professional and supportive. They go above and beyond the call of duty to provide my parents
and our family the care and support to meet our needs and more. We are so very, very grateful.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your lovely feedback and kind words, it truly means a lot.


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Review from Christine A (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my parents is exceptional. The staff are caring and make sure that they know each individual and their needs and preferences.
The manager, her senior team, admin staff, nurses, carers, kitchen and laundry and cleaning staff are invaluable friendly and professional. The music and
activities are an integral part of life at Laurel Court.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for the lovely feedback, we really appreciate it and will share with the team.


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Review from Sheelagh D (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been cared for at Laurel Court. Sadly Mum passed away in August this year. The staff could not have done more for her - giving her wonderful care for the last 18 months of her life - she felt loved and at home there. Dad is still there- treated with so much care, respect and understanding.
It truly is a wonderful place, the care from the staff extends to the family of their residents too.
Simply a really caring place and it puts our minds at rest knowing the level of care our dad is getting.

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Review from Jean T (Wife of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything at Laurel Port is excellent, the love and care shine through. It can never be as good as your own home but it runs it a close second. My husband was happy and content here.
When he was dying, the staff really looked after him, myself and my son.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your lovely feedback, it really means a lot.


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Review from Kristina B (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad after spending some time in hospital after another fall decided he was too scared to return home. After visiting Laurel Court we moved him in and we are so happy that we found it.
The room was spacious, quiet, very clean at all times and had an ensuite shower room. But it was the staff who really
makes Laurel Court exceptional. They are professional, attentive, dedicated and very kind. They treat the residents with respect and go above and beyond taking care of their well-being. There seem to be varied activities every day which they encouraged Dad to join in with! Sadly my dad was only there for a few months but at the end of his life, Dad was treated with such care and kindness.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your kind words, it truly means a lot to us to receive your feedback.


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Review from Carmel M (Daughter of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Laurel Court are marvellous. They have looked after her for the past six years. In that time she has been treated with respect, dignity and has been genuinely loved and cared for. I feel the staff are now my mum's family. Across the board the staff have been fantastic and always have a
smile in spite of the difficult job they do.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your review, it really means a lot to us to hear your feedback and kind words.


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Review from Jackie B (Partner of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was admitted on 24/04/24, very weak and confused. After just 9 days I can already see an improvement, due to the peaceful room, lovely staff and good food. Thank you everyone.

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Review from Patricia M (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Laurel Court are frankly amazing. My mum was looked after with compassion, creativity and huge empathy until her death recently. We will all miss their kindness. I would wholly recommend this care home

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your kind words and feedback, this really means a lot to the staff here at Laurel Court.


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Review from Helen M (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident in November 2023 and has been treated wonderfully and so welcomed. The staff have been amazing. Thank you for your support; it's so much appreciated.

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Review from J D (Son of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with the care that my mum has received. The floor staff are friendly and helpful and the management team are really pleasant and keep me informed about any ongoing issues. While there are plenty of activities available, the problem is that due to my mum's severe dementia,
she cannot really respond.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Many thanks for your lovely feedback, it really means a lot to all the team here at Laurel Court.


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Review from H D (Daughter-in-law of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has Alzheimer's and very little ability to participate in activities, however, the staff are encouraging and attentive to needs. They are considerate and caring. The administrative staff, including front-of-house staff are very welcoming and keep us informed of relevant information regarding
care and policies, both verbally and via email.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for the lovely kind feedback, we really appreciate it and I will share with the team.


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Review from B D (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Laurel Court Care Home in October 2022 featuring a poor experience in his previous care home. I cannot speak highly enough of the care Dad receives. Carers are kind, compassionate, and cheerful and even when Dad is very challenging due to his dementia, have remained calm and professional.
Senior staff and management communicate well, we always feel well-informed about Dad and about the management of the home. Lastly, we recently made a difficult decision to move Mum into care and she settled straight in yesterday. I have no hesitation in recommending Laurel Court Care Home.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for the lovely feedback, I will share with the team you lovely comments.


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Review from Robert S (Husband of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the care and support that my wife got, but surprised at the amount of money spent on entertainers. So I bought the home a set of microphones, video and screens for the same amount of money as the home spent on one entertainer.

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Review from P R (Friend of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We regularly visit our friend who has complex needs.
When we visit, she always appears clean and comfortable. This is due to the staff who support her as she is unable to clean and dress herself.
The staff are always cheerful and always have time to chat with her.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your review; the staff are always on hand and happy to help.


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Review from Greta G (Friend of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend always looks clean and well-turned out. Staff always have time for a little chat or interaction when passing by - despite my friend's dementia and complex needs, this always brings a smile to her face. The staff seem kind and caring.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your review; the staff are always on hand and happy to help.


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Review from Caroline C (Sister of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so lovely. They treat my brother so kindly. No one wants to be in his position at the end of life but Laurel Court Care Home make them feel at home as much as possible. I am truly grateful to all the staff. Thank you for caring.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for your lovely feedback, we really appreciate your kind words as we always aim to do our best.


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Review from J G (Husband of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food served is generally good, however quite often the food is barely warm, at times unappetising, although nutritious, on occasions the wrong foods are served together. The vegetables are often undercooked and the fish can be very dry. The desserts/puddings sometimes are very heavy after the late
afternoon/early evening meals, and a lot of the residents leave a lot of their meals, resulting in a lot of wastage of food.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Many thanks for your feedback, we try to provide a balanced diet for all our residents' needs and we discuss the menus and options monthly in our residents committee meeting, so this gives the residents the opportunity to discuss any changes they would like to see with regards to the menu.
I will share your feedback with the catering team and I am more than happy to discuss any concerns with regards to the food when you next visit.


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Review from Dereck C (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, Dad passed away in January 2023 following a short illness. He spent 8 months at Laurel Court and we only wish we had found this place sooner, as he had a really bad experience at a care home in belonging to one of the larger providers, but the positive is he spent the last 8 months of his life
being well cared for and happy.
Laurel Court is a wonderful caring environment, where the staff work tirelessly to make the residents comfortable and cared for. The management of the home is exemplary, where nothing is too much trouble, with any concerns dealt with immediately.
Residents are treated as human beings, and the care for each is tailored to their specific needs. The staff liaise with relatives and welcome them into the home (Covid permitting), and even let them join in the activities put on for the residents.
We cannot thank Laurel Court enough for the care and time they gave to Dad. We really miss visiting the manager and her team.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Laurel Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Laurel Court Care Home is calculated as follows: ( (199 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Laurel Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Frequently Asked Questions about Laurel Court Care Home

What types of Care is Laurel Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Laurel Court Care Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Laurel Court Care Home have?

There are 91 Single Rooms.

What are the Facilities & Services at Laurel Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Laurel Court Care Home to the centre of Manchester?

3.1 mile(s) as the crow flies, distance by road may be significantly further.