Review from S M (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience

My mum has only been in Laurel Court Care Home for a few weeks but we are very impressed with the standard of care and facilities. It seems very well staffed with caring personnel. The food is also of a high quality.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for taking time to share your experience with us. We are delighted to receive such lovely feedback from you. As an organization we strive to deliver highly rated, person-centred care; the staff goes the extra mile to ensure residents wellbeing and emotional needs are met.

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Review from Deborah M (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience

After a three-month stay in hospital, mum was transferred to Laurel Court for long-term care. From the minute she arrived until her sad death only 12 days later she received nothing but the best care, from the kitchen staff, to the cleaners, to the Carers, Activities staff, Nurses, Chaplains, Admin

staff and Management. They not only looked after mum with care and compassion during her short stay but gave the same support to us as a family. We were treated with total respect and love throughout a very difficult and sad time and nurtured by them all. Mum passed away peacefully but despite our sadness and immense loss, we will forever remember Laurel Court for its part in her final days. We could not recommend the home highly enough. Not only are the staff wonderful, many having been there for decades, but the environment and homely touches are a lovely place for both residents and visitors to enjoy. We only wish mum could have spent a little more time there. Thank you all.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your lovely kind words; it really means so much. We really do try hard to ensure everyone is supported and certainly respected I will share your lovely review with the team. Thank you once again

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Review from Jacqueline G (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been in Laurel Court for a month after experiencing an awful time in another care home. My goodness, what a difference; the staff are caring and attentive, the food is good, always lots of choices, and the place is spotlessly clean. The staff take the time to talk to the residents and their

family members. Couldn't as for a better place. Fantastic job, well done.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your lovely review; we really do try our best to support all residents and their families. Your feedback really means so much.

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Review from M F (Friend of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience

I visit the home every Wednesday and the staff have always been very kind and helpful. I would recommend this home it looks lovely inside as it's just been refurbished. All the staff are friendly and I enjoy my visit every week.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Many thanks for your review, the home is looking fantastic since we have had the refurbishment. We are delighted that you enjoy visiting Laurel Court; this means a lot. Thank you.

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Review from J B (Son of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience

My mum has had another lovely stay she is well looked after and I feel at ease leaving her there while I go on holiday. Mum had a fall this time and cut her head. Mum got out of the chair and lost her balance. We have stayed at other places and never felt good but here I feel at ease. I don't know what

food or activities there are.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you very much for the feedback and compliments. We love having your mum here at Laurel Court. If you wish to discuss your mum's fall further, please contact me directly. We have a weekly menu displayed at the reception near the lifts and a daily one on the dining tables on the units. The activities do a weekly planner which is given to every resident, displayed in the foyer and in the lifts. Next time you are here, I will show you these. We look forward to seeing your mum again soon.

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Review from G T (Daughter of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience

Unfortunately, my mother, aged 93, recently passed away after residing at Laurel Court for 4 years.
When Mum first arrived at Laurel Court, her health condition did make her behaviour challenging at times but everyone at Laurel Court supported Mum and the family through these times.
The care and

support Mum received over the years have been outstanding with very caring staff. Nothing has been too much trouble. The Chaplin has been a huge support to both me and Mum and especially following the death of Mum.
Currently, the building is undergoing a full refurb however all residents' needs are still being maintained.
The activities team put on a wide variety of activities for all residents and makes sure everyone is included in whatever is going on.
The front of house staff are very welcoming and the housekeeping team are always very friendly and ensures the home is kept at a high standard.
I would highly recommend Laurel Court to anyone looking for a care home or nursing home.

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Review from Anne W (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience

The staff at Laurel Court Care Home make it the excellent home that it is! They work so hard and are fantastic with my mum. She is treated with kindness and dignity. The receptionist and Covid tester on the ground floor are so very helpful and cheerful. The activities staff are brilliant and the activities

such as singing, music, arts and crafts are so enjoyed by my mum. The hairdressing and chiropody services are great. I really can't fault Laurel Court. My mum is safe and happy there. Thank you!

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for your lovely comments, it really does mean a lot to gain your views and feedback.

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Review from L R (Husband of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience

My wife who has Alzheimer's and multiple other health issues has been a resident for over two and a half years. The improvements in moral and atmosphere since the change of permanent manager are palpable. The previous incumbent was completely out of her depth in terms of crisis management and incidents

occurred which probably led to the spread of infection and subsequent deaths in the early stages of the lockdown. I have the advantage of being advised by my son who is a scientist and journalist with over twenty-five years of international experience. We put my wife into isolation well before any 'lockdown' was formalised and I had equipment that he supplied. My own experience in managing a large secondary school was an advantage I respectively suggest that crisis management should be included in any CV or training programme for senior management and that in any similar situation a member of the senior management remains on-site at weekends.

All the staff at Laurel Court have shown outstanding commitment through a very difficult period. I am particularly grateful to all the Nursing and Caring team for their kindness in looking after my wife. As her 'Essential Carer' they have welcomed me and integrated me into a real team effort. The result, despite contrary predictions, has been an almost incredible improvement in my wife's condition measured not least by her 10kg weight gain. The whole quality of life has got so much better and I can only say a big thank you to everyone.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for taking the time to review our care home and for your feedback. We are delighted that you feel our team have shown outstanding commitment and kindness through this very difficult period. We value all feedback and will certainly pass on your observations to our senior management team.

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Review from D G (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with the service and attention my mother received. A very pleasant environment.

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Review from Hilary S (Daughter of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience

Laurel Court Care Home is distinctively different to what you might expect of a ‘typical care home’. My mum has recently become a resident here and we are thrilled with every aspect of her care, both practical and pastoral. The quality of organisation in terms of communication from management staff

and carers is outstanding and all the detail of moving in, organising belongings and navigating finance has been facilitated so thoroughly and swiftly. There is a notable sense of cleanliness here, modern facilities and a nice smell! The emphasis on relationships, care of the whole family, warmth and respect for dignity is so clear and I would not hesitate in recommending Laurel Court as a wonderful family and a home in the truest sense.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your kind words and feedback, it truly does mean a lot.

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Review from Lorraine L (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience

My mother has lived at Laurel Court for two and a half years. She had previously lived in her own flat and became increasingly unable to manage. When she first went to live at Laurel Court she was confused and uncooperative, and with very poor mobility, needing two people to transfer her from a bed

to a chair. The care she received worked wonders, and within a few months of arriving her mental and physical state had improved such that she is now self-mobile (with a frame) and has moved from the dementia unit to residential care.

The staff are amazing with deep reserves of patience, humour and care. There are plenty of activities. During the lockdown, the staff worked doubly hard to ensure residents were entertained and stimulated. The two chaplains provide excellent spiritual support for everyone, whether or not they practice a religion. The standard of care is excellent. Rooms are spacious and en-suite. If I needed residential care myself I would be happy to live at Laurel Court

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for your lovely feedback, it really does mean a lot to all the staff here at Laurel Court.

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Review from A S (Friend of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience

My friend of nearly 50 years moved in and the staff have been excellent all of them including the cleaners and office staff. It is a lovely friendly and welcoming place to be certainly a place I enjoy to visit thank you

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for your lovely feedback; we are truly grateful.

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Review from C C (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care and support Laurel Court gives to my mother and they always keep me informed of anything that has occurred. They do what is needed for the care of my mother.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for your lovely feedback; we are truly grateful.

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Review from Ann P (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience

Sadly our mum passed away in December 2021. The team members at Laurel Court were so lovely at supporting both mum and us through this difficult time and helped mum leave this world peacefully. We felt as if we were cared for as much as mum. Nothing was too much trouble. We'd like to say a big 'thank

you' to one and all.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for the lovely comments, we always try our best to support relatives as well as our residents. All the staff at Laurel Court work extremely hard to ensure that they demonstrate kindness, dignity, and support during end-of-life care, your comments truly mean a lot to us - thank you.
We have currently undergoing a full refurbishment which we are really proud of and looking forward to the finishing results.

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Review from J M (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience

Our mother aged 97 is very settled and as happy as her mental state allows. She is very clearly loved by the staff and she is never ignored or side-lined. We are absolutely confident that she is in the right place. The staff's attitude is exemplary and we are very grateful for that. Thank you for everything

and for the love and affection.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your feedback it really means a lot.

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Review from Karen M (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience

I will be forever thankful that I was able to transfer my mum from the distressing experience we had at a care home to the wonderful care she received at Laurel Court. Mum was admitted on 'end of life' care and passed away after a few weeks. I cannot praise the management, the nursing staff, and carers

enough! The care mum received was exemplary and they all contributed in making the time mum had left mover bearable. You will always be fondly remembered.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your lovely feedback, it truly means a lot.

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Review from Margaret C (Daughter of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience

My mum moved into Laurel Court in August from a different care provider. Prior to moving in, she had almost given up: stopped engaging or getting out of bed, stopped reading. Laurel Court’s wonderful staff have brought her back to life. She is now up and dressed every day, she has three books on the

go and is joking with the fantastic team who care for her. Her room is lovely, both spacious and homely, and the people who care for her go above and beyond every single day to make sure that she is settled and happy. The difference in her is extraordinary: I feel like Laurel Court has brought her back to life.

Laurel Court also cared for my dad when he moved in in August. Unfortunately, he became very sick and was put on an end of life pathway by the hospital. Laurel Court cared for him as though he had been a long-time resident and could not have been kinder or more supportive. They really cared for him, my mum and the wider family, both before and after he died. We are so grateful.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for your lovely words, I am truly touched by your kind words and will share with the team.

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Review from Catherine C (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience

My parents recently moved to Laurel Court. The welcome they received was warm, kind, and compassionate. The staff went to great lengths to settle them and to get to know them as individuals whilst providing them with exemplary care. They were equally caring towards the wider family. After a short stay

at Laurel Court, my father’s health declined and he passed away. Despite only knowing my dad for a short time the staff cared for him to a high standard and made a difficult time for our family so much more bearable with their attention to detail, thoughtfulness and professionalism. Since my dad’s death, they have supported my mother with great kindness and empathy. Again their support for my siblings and me was excellent. I highly recommend this care home and its lovely staff. Thank you to them for all they have done and continue to do to support my family. This has been a hard 18 months for care staff and the resilience they have shown and the care standards they have been able to maintain are amazing.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for the lovely comments. The team work extremely hard to provide the best care possible and supporting our relatives through difficult times.

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Review from Laura M (Friend of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience

Really nice care home and very clean. Staff are very friendly, chatty and very helpful and caring. I always have a pleasant experience while visiting Laurel Court. I would highly recommend this care home to friends and families.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your kind words. I am happy to hear that you have always had a pleasant experience when visiting the home.

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Review from P W (Friend of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience

My friend has been in the home a few weeks now the staff are lovely and very friendly each time I visit.

The home is clean and he is more than looked after I wouldn’t mind moving there myself thank you all.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your kind words, our staff work very hard to provide the best care for our residents and a clean environment for our residents to live in.

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Laurel Court Care Home

Care Provided by Laurel Court Care Home

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Funding & Fees Guide for Laurel Court Care Home

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