Review from L W (Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

Took a while for things to fall into place, but things are ok now.

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Review from B M (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

I feel the staff are friendly when I visit, I feel my mum and dad are well looked after. The staff are caring and attentive.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for your kind words, I am so happy you feel your relatives are well looked after. I shall share your kind words with the teams.

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Review from Deborah G (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

My mum was very happy with the care she was given. We would recommend Laurel Court to anyone and she would come back again.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your lovely feedback, I am glad your mum had a good experience. I will share this lovely feedback with our teams.

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Review from J H (Sister-in-law of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

Very happy with the care and support offered to my sister-in-law. She's very happy, chatty and treated with dignity and respect. Staff are helpful and supportive.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you for your support and review. I will share with the staff team.

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Review from Debra N (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience

We chose this care home in good faith for our mother who was keen to avail of the support and facilities offered. Sadly the pandemic struck as soon as she arrived. We were so disappointed by the lack of communication with family especially at weekends and when her health was failing. We were made to

feel a nuisance. Inaccuracies in her care need assessment verified and addressed. With new management and under normal circumstances this care home could appeal. We took the step to remove her and nursed her ourselves for her last weeks.

Reply from Bridget el-Mokhtari, Area Manager at Laurel Court Care Home

Thank you for your review. It has been a really difficult time for us during this pandemic and we have tried hard to keep relatives and friends updated. I am sorry you are disappointed by the lack of communication and that you felt a nuisance. This is certainly not the impression we would ever want to give.

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Review from J B (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

My mother has lived at Laurel Court for two years. She is now in her late-90s and has been effectively bed-ridden for all that time. Her mobility was seriously impaired for several years before that and a stroke had given rise to significant cognitive confusion. It took a bit of time for her to settle

and learn to adapt to her increasing dependence; the patience and attentiveness of the staff in helping her through were remarkable as she is not always the easiest of old ladies. I entirely share the views of others who have submitted recent reviews; Laurel Court has been quite outstanding in helping everyone work their way through the restrictions and the inevitable pain and privation of the Covid-19 pandemic. It has a very large number of residents in a huge building; it has, however, never felt at all impersonal and has done a wonderful job in enabling us all to work out and retain the best possible individual communication with our relatives. The chaplaincy service is ace.

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Review from Sarah M (Friend of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience

My mother-in-law moved into Laurel Court around Easter 2019 - we moved her to be closer to us having had two bouts of pneumonia. She was extremely poorly on arrival, but Laurel Court's care bought her back to life. She is now so settled and it is such a relief to know that - despite not being able to

visit her in person, we know the staff are just amazing. There are too many names to mention, but everyone who looks after her has been so kind and helpful. From the chef to the laundry staff, from the chaplain to the lovely team on the second floor, they are honestly so marvellous. I looked at several homes before we picked Laurel Court and honestly, none of the family have any regrets. Thank you to the lovely Laurel Court team!

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Review from Andy T (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

Laurel Court looked after my mother during the last two years of her life. The management and admin were always helpful and a pleasure to deal with, and the care staff provided a high standard of care to my mother with professionalism and kindness, particularly through her last illness and in her final

days.
One of the last things my mother said to me was how well looked after she felt and how grateful she was for the care she was receiving, as she felt she was slipping away.
It is a great comfort to all the family to know that, although we could not be with her due to the Covid restrictions, she felt loved and cared for, and was reconciled and not in any distress.

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Review from Peter M (Son of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience

Both my parents entered Laurel Court last February. The admission procedure was very smooth and professional, and my parents were allotted rooms on the same corridor so that they could be together, despite my mother really belonging on the dementia floor. My father passed away soon after. He was frail

and had lost the capacity to care for my mother; he was finally able to let go in the knowledge that she was in good hands. I remain grateful to the manager of the time for persuading me that my mother should attend the funeral, and for supporting her in this. I live overseas, so I am dependent on email to track my mother's well-being. I have been particularly impressed with the Chaplain, who prints out the letters and photographs that I send and keeps me informed about the activities my mother enjoys. I have asked other senior staff to keep me informed, but they have not been able to reply. My sister-in-law often telephones my mother, and usually finds her to be in good spirits.

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Review from Yvonne R (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience

My mother was a resident at Laurel Court for seven years. During that time, she received really good care. Over the years she was looked after by some excellent carers. Many of them really went above and beyond; they are committed.
During the past year, things have been difficult for us all, but for

the staff in care homes, it has been particularly difficult. However, they have been great.
The carers, the admin staff, activity staff and the chaplain have all been great. Not only to Mum, but to us as a family.
Mum passed away in August, and the end of life care she received was excellent. Staff went above and beyond. Mum was with trusted, familiar carers, and we as a family were treated in a caring and sensitive way.
Communication with management disappointed me.

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Review from Tim E (Son of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience

My mother started living in Laurel Court a few weeks before the Covid pandemic lockdown. Prior to here, I had placed her in a different care home which did not work out. My mother settled in very quickly at Laurel Court. I visited her a couple of weeks after placing her here and took her out for a few

hours but she was very eager to get back in case she missed something! Throughout the lockdown period, I was able to speak to my mother (almost) when I wanted to and telephoned her roughly twice a week. The staff have been superb during what must have been a very difficult time. As I hadn't seen my mother for over six months (I live away from the UK), special arrangements were made for me to see her for her birthday, albeit through the windows close to reception. To actually see my mother so happy and so settled was very reassuring. I cannot praise the staff highly enough for their care, their dedication and their work.

Reply from Sinead Schofield, Deputy Manager at Laurel Court Care Home

Thank you very much for your feedback. Throughout the pandemic staff have tried hard to ensure that residents and their families feel supported and are given every opportunity to maintain regular contact through phone calls, Skype calls and garden visits when permitted. The staff understands how difficult it is for our residents and their families to be apart especially on occasions such as birthdays. We try our best to make our residents feel special on their birthday with music, dancing, cake and a hearty rendition of Happy Birthday! We are working towards facilitating future visiting in line with Local and Government guidelines. Once further guidance is received, an update will be supplied to families. I will pass your kind comments onto the staff team.

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Review from Graham S (Son of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience

We (my sister and myself) are happy with all aspects of mum's care. She has settled in well and has seemed a lot happier (despite the lack of visits). The staff have been very helpful towards her, and she seems to get on well with them.

Reply from Alison Greenall, Home Manager at Laurel Court Care Home

Thank you for your review. I will share your kind comments with the staff team.

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Review from Rachel A (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience

Laurel Court is wonderfully caring and supportive of its residents. In lockdown where nobody is allowed to visit care homes, it is a great comfort to know that Mum is in the best possible care. If I had not known she was safe and properly shielded and looked after it would have been unbearable not being

able to visit. At times like these, you realise how important it is that those who need care are in care that is not just competent, but kind.

Reply from Alison Greenall, Home Manager at Laurel Court Care Home

Thank you for your kind comments. I am glad you feel confident in the care we give.

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Review from L R (Husband of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience

My wife has Alzheimer's and multiple other health problems which require nursing care. When she was admitted to Laurel Court we were warmly welcomed and she settled in quickly. From the outset, the nursing and care staff were warm, friendly and responded to my wife's special needs, both physically and

emotionally, including her pureed diet. Their personal skills and empathy are, in my view, OUTSTANDING; the warmth and friendliness towards all the family and others who have been able to visit her is greatly appreciated. My thanks and admiration for their commitment is difficult to express in words. They have skills which some political leaders could learn from and emulate. The Covid pandemic has been a very stressful time for everyone. I was fortunate in having the specialist knowledge of our son for advice and kept my wife in isolation for nearly three weeks before the government imposed lockdown. The epidemiological evidence from across Europe was clear to anyone who understood the science. Sadly, the failure at the highest level to act appropriately within the foreseeable timescale, with clear directions and PPE equipment being provided to care home managers, cost lives. All the staff at Laurel Court and many relatives could make constructive contributions to any future enquiry. I have a comprehensive press and other records to support them.

Reply from Alison Greenall, Home Manager at Laurel Court Care Home

We are very thankful for your kind words and support. I will ensure these are passed on to the staff team.

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Review from Anne R (Sister of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience

Unfortunately, my experience of Laurel Court has been very different from the reviews of other people I have read. My sister has been at the home for almost two years and has not received the level of care our family would like for her. To walk into the home one encounters an overwhelming smell of urine.

This may have improved since I last visited. My sister has been kept in bed constantly against doctors' instructions. Her room must be one of the smallest available despite the fact that she is a private resident paying a considerable sum each week for really appalling care or lack of care. The management of the home has restricted visits from virtually all my family and friends, despite stating that they have a policy of no restrictions on visiting. Obviously under lockdown things are very different at the moment.

I know my sister is a special case because of certain legal conditions but the management has taken it upon themselves to impose extra draconian conditions.

Reply from Alison Greenall, Home Manager at Laurel Court Care Home

Thank you for your feedback. I am sorry that your experience is not as positive as it is for many relatives. This is a very difficult situation but please be assured that we are always open to discussions to improve things where we can.

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Review from L B (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience

I have witnessed the nursing care of my mother first hand, having been allowed to remain with her when the home went into 'lockdown' for five days. I've experienced the fruit of a home with hard-working, competent people who make a great team. The nursing my Mum has been receiving has been excellent,

the environment peaceful, and the home-cooked food delicious. When she was transferred to Laurel Court I thought she was dying, but now realise that she has merely become severely demented. I am so pleased she is being cared for in Laurel Court.

Reply from Alison Greenall, Home Manager at Laurel Court Care Home

Thank you so much for your kind words and telling us that you had such a lovely experience staying with us during such a troubled time. All the staff at the home would like to thank you from the bottom of our hearts.

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Review from D F (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience

The Christmas month was excellent. The staff put so much effort into making it a fantastic month. All the shows were extremely well done. The outside music from the choir to the violin player was incredible.
Staff fantastic.

Reply from Alison Greenall, Home Manager at Laurel Court Care Home

Thank you for the kind words. Christmas is a wonderful time and we strive to ensure everyone has a magical time.

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Review from Roksana N (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

Staff at Laurel Court are like our extended family. We couldn't feel safer and happier about leaving our father in their care. They have cared for him with kindness and professionalism especially when he can be difficult. Their care has extended to us all. A big thank you to the staff on the 3rd floor

in particular.

Reply from Alison Greenall, Home Manager at Laurel Court Care Home

Thank you for your kind words. Our residents' experience is so important to us and also the experience of their family members. I am so pleased you feel so welcome.

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Review from Paulette D (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and helpful they provide good quality care for the residents. Good at listening to our concerns as well as being diplomatic.

Reply from Alison Greenall, Home Manager at Laurel Court Care Home

Thank you so much for taking the time to complete this review, you kind words are very much appreciated, and I am glad you are happy with the standard of care your loved one receives.

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Review from Colin K (Husband of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

My wife agreed, reluctantly to go into Laurel Court to provide me with two weeks respite. Although she did not find the experience enjoyable she was full of praise for Laurel Court and was full of praise for the staff who she thought were wonderful and for the meals and accommodation. I cannot speak

too highly of the staff and the service given to my wife. I would certainly have no qualms in recommending the home to other people.

Reply from Alison Greenall, Home Manager at Laurel Court Care Home

Thank you for taking the time to write a review for the home. Your kind words are very much appreciated, and I am so glad you would recommend Laurel Court in the future.

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Laurel Court Care Home

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Funding & Fees Guide for Laurel Court Care Home

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