Review from Lorraine H (Daughter-in-law of Resident) published on 29 November 2018
Submitted via Website • Report

Overall Experience

My lovely mum-in-law lived here for 18 months up to here passing recently. She was very happy and loved. She was treated with the utmost dignity which is really important with dementia residents. The staff are lovely and caring and had a true affection for her. The home is bright and cheery with things

to do although my mother-in-law chose not to always join in. There is poetry and music and the team put on a great Thursday tea party during the hairdressing session. Food always looked good with plenty of choice and help to eat it if required.
Any illness or falls were quickly communicated and GP’s contacted immediately. The chaplain was always available for a chat regardless of denomination. She was a great comfort when required. I will miss my visits greatly.

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Review from G F (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience

I am thrilled with the way my mum is looked after. She has been at Laurel Court since April 2018 and just has become happier. The staff, the carers, the activity co-ordinators, the cooks and the residents are wonderful. My mum is well looked after and participates in the many activities. She is not

lonely anymore and smiles a lot. So nice to see. Thank you Laurel Court.

Reply from Alison Greenall, Home Manager at Laurel Court Care Home

Thank you for your kind words, and for taking the time to write and send the review. I am extremely pleased that you are happy with your Mum's care and that you have noticed a marked improvement in her overall outlook, may this continue for many years.

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Review from Carolyn C (Friend of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

I find the care home to be comfortable and clean. The staff are very caring and attend to all needs that are required. From domestic up to management, all are very good. I have no problems or complaints. I am kept up to date with my friend's health and well being.

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Review from D S (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience

Mum has been at Laurel Court for over 2 years now. She has gone from strength to strength and now truly feels at home there. I am particularly impressed with the way in which all the staff treat the residents with respect and dignity. The atmosphere is fantastic and great effort is put into arranging

a variety of activities.

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Review from P G (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience

I visit every Thursday. The hairdresser is available and also two ladies that provide food and entertainment on the ground floor.
The atmosphere is always lively and fun.
The residents from all floors gather and have a really enjoyable afternoon.
Often outside entertainment is provided such as singers

or reptiles brought in for residents to handle and learn about. Always an enjoyable visit.

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Review from James H (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

My father is very happy with the care and attention he receives from the staff. He is free to pursue his main hobby of oil painting in his room. His other interest is watching sport on TV which he is able to do in his room. Overall he is very contented in his environment.

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Review from Patrick H (Husband of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

The care home in question most certainly deteriorated causing me concern and when notified of large increase in costs I seriously thought of looking elsewhere. I was contacted and informed of management changes and was impressed in what I heard and since what I have seen I am quite prepared to see how

things develop.

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Review from Andrea S (Daughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience

My father recently moved to Laurel Court. He doesn't have dementia but he is very confused most of the time and has poor eyesight and very little mobility. The staff on his floor are wonderful. They are kind and helpful, always cheerful, no matter what is going on. I feel that they really make an

effort to look our for my dad and make time to chat with him. I can't visit often as I live abroad so knowing he is getting such kindness and care means a lot to me. The staff always make me welcome too when I visit. I want to also mention the manager who manages the home with care and efficiency.

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Review from Sue H (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience

Our mother has lived in this care home for almost a year and seems to be very happy.
When she first arrived here she was not very well and quite anxious. However, due to the excellent care and attention she has received, she is now very relaxed and enjoys her time. The staff are all very caring and

professional.

The management always responds promptly to any issues. Would recommend it.

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Review from E T (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience

Everyone at the home, from cleaners, carers, chaplain, manager and clerical staff are so helpful, caring and nothing seems too much trouble.
My mother has settled in well due to this caring environment.

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Review from H M (Relative of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience

Laurel Court provides a very caring and compassionate environment. As a goddaughter who lives many miles away. It is so reassuring to know that my godmother is being so well cared for. The care plan profile is very comprehensive and diligently completed on a regular basis. Nothing is too much trouble

for either resident or visitor. It is a comfort to know that the quality of care is excellent.

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Review from C C (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience

Due to my mother being a permanent resident she gets a lot of support from all the carers, especially her key worker. As she has suffered from dementia for quite a few years now, this is necessary. They do such good work, looking after all the residents that are here. She has been at Laurel Court

for 3 years now and does appreciate all that is done for her.

Reply from Judith Lathey, Home Manager at Laurel Court Care Home

Thank you so much for taking the time to review our service. It is very important to all of us here to try and make sure that our residents living with dementia have the personalised service that each person needs. I will be pleased to pass your views to the care team who look after your mother every day, I know they will be happy that you feel they are providing the support she needs.

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Review from Damien C (Son of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience

Mum has been resident at Laurel Court for just over a year. She is very happy and settled and enjoys her time there.
All staff show high standards of care, attention and genuine affection for the residents.
In all my family and I are content with my mum's care and are very grateful to have found such

a comfortable home for her.

Reply from Judith Lathey, Home Manager at Laurel Court Care Home

Thank you so much for giving your views on our Home. It is always a pleasure to care for your mum as part of our community.

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Review from Bob S (Husband of Resident) published on 3 May 2017
Submitted via Website • Report

Overall Experience

I am delighted with the care that my wife is having at Laurel Court in Withington.
They made a considerable improvement to my wife's condition and her well being.
It is a great weight off my mind and she is very happy and contented in the home.
My wife had given up living and was neither eating or

sleeping when she was at home and would have died within weeks had she not left our home.
She now sleeps well, has put on over 2 stone and is very content in the care home.

Reply from Judith lathey, Home Manager at Laurel Court Care Home

Thank you for your review, I will be sure to pass on your appreciation to the team. It's always a pleasure to welcome you and your family into our community.

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Review from Dianne R (Daughter-in-law of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience

I cannot put into words the compassion, empathy and professionalism the staff in this home have for their service users. I witnessed all the staff going that extra mile for their service users and their families. It was a pleasure to have my father in law spend his last few months of life with such

wonderful caring people. You are ALL a credit to the caring profession and thank you so very much from the bottom of our hearts. As a ward manager myself in an NHS hospital, I would not hesitate at all in recruiting any of the lovely staff who work at this home and especially from the Burton Suite. Please never change the way you care, your jolly attitude and your compassionate empathetic natures. Thank you for all you give to those people coming to the end of their lives. It was a pleasure knowing our father/husband/grandad had the best care at the end of life. Again, thank you so very much.

Reply from Judith Lathey, Home Manager at Laurel Court Care Home

Thank you so much for your kind and very moving words. I am very proud of my team and the way they demonstrate the values so important to MHA in our care for our residents, and their families. I will certainly make sure I pass your review on to all the team.

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Review from Colin H (Husband of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

People like myself are reliant on the care their partners receive. I am then happy with the way both she and myself are treated.

Reply from Judith Lathey, Home Manager at Laurel Court Care Home

Thank you so much for your kind words, I am very pleased that we are providing a service that supports residents and their families.

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Laurel Court Care Home

Care Provided by Laurel Court Care Home

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Funding & Fees Guide for Laurel Court Care Home

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