What types of Care is Marion Lauder House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marion Lauder House provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

What are the Facilities & Services at Marion Lauder House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marion Lauder House to the centre of Manchester?

7.5 mile(s) as the crow flies, distance by road may be significantly further.

Marion Lauder House care home, 20 Lincombe Road, Wythenshawe, Manchester, Greater Manchester M22 1PY

Marion Lauder House

20 Lincombe Road, Wythenshawe, Manchester M22 1PY

9.5 41 Reviews

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from S C (Friend of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience

I have visited on several occasions and have always been very impressed with the management and staff. I have personal experience over the years of supporting my family in various places of care and I have learnt that the most important part of this whole process is the attitude towards the service

user from every member of staff.
Marion Lauder House has recently upgraded the reception area adding a delightful coffee lounge which gives the opportunity to make friends and a feeling of "going out for a treat".

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Review from M F (Son-in-law of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience

Lovely staff who are always helpful in difficult situations.

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Review from K B (Wife of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience

My husband is looked after by very caring staff.

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Review from Gary S (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience

The charge nurses were excellent as well as all the carers. If you asked a question you got the answer you needed, they had time for everyone. Can't thank them enough.

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Review from A P (Grandson of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience

Grandad has been here for a few months now. The staff and management have been great in trying different things to help him get settled, which he now is. Being able to walk away from a visit without having to worry about where we have left him means the world to us. Thank you.

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Review from H T (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience

Mum has been at Marion Lauder for almost a year now, and it was definitely the best decision we made. The management is very welcoming and always happy to talk. The staff are incredible, they work incredibly hard making all residents as comfortable and happy as they can. The home is clean, the cleaners

go around every day. The laundry is collected daily and promptly returned. The activities team are amazing, they always encourage the residents to participate in the day's activities. They alternate the activities regularly to please individual residents' preferences. The meals always look inviting. We would definitely recommend Marion Lauder as a great home for your loved ones to join. They keep their residents safe, and each resident is treated with dignity and given 100% care.

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Review from S W (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience

My dad seems very content living here. All the staff are caring.

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Review from Amanda B (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience

Mum has been treated very well with respect and dignity. Mum is well-liked and loved by all members of staff. Mum is happy and content here. Mum struggles with new members of staff, she is pleasant and smiley but her personal care. She will hold her bowel movements as not comfortable with certain people.

Mum is a very slow eater and staff show patience with Mum but tea time is a struggle as Mum is getting cranky and fussy.

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Review from E B (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience

I find the staff to be very helpful and caring. It is a demanding role and everyone is always attentive to the residents. Mum has settled in well and seems calmer. The staff take time to explain to relatives what's going on with Mum's care, which is very much appreciated.

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Review from Anne B (Daughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience

We are extremely grateful to Marion Lauder for the care and consideration they give our mum whilst she is a resident there. Mum is quite difficult because of her dementia, but every single member of staff are brilliant with her and know her by name. Every time we go she is doing something different

including watching a pantomime which I enjoyed myself!

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Review from M B (Niece of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience

I can see that the residents are all cared for in what is a difficult environment. Each resident is included and treated respectfully and with dignity. The place is clean, the food looks good, and the staff are always lovely.

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Review from J B (Sister of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience

Friendly and caring staff and management.

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Review from Geraldine K (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience

In general, my mum is very happy in her home (Marion Lauder House). I do see my mum a lot and have got to know most staff. I can talk to the staff about my mum and the staff are very good at listening and acting upon any queries we may have. I think the staff at Marion Lauder are amazing and need gold

medals, it's such a shame that the caring profession is undervalued in this country.

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Review from Marion G (Cousin of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience

The staff are always very welcoming and helpful to relatives when they visit. They show respect and kindness to the residents when looking after them. Meal times and the general day-to-day activities seem to be well-staffed and carried out in an orderly but friendly manner. The environment is bright,

cheerful and clean.
Overall, the residents always look well cared for. Thank you.

Reply from Brett Rutter, coordinator at Marion Lauder House

Thank you for your kind words. I will make sure this is passed on to the team at Marion Lauder House.

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Review from John J (Husband of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience

Everyone is very helpful and caring.

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Review from H K (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

I was very comforted and reassured by feeling my husband was always safe and treated very kindly by all staff. The attendance of nursing and medical staff was constant and I felt trust that I would always be informed of any concerns.

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Review from Michelle W (Wife of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience

Previous reviews would have been very different from this one. They would have been much more negative.
I would have struggled to write anything positive as have had several issues with personal care and other things for my husband.
There are new owners and a new manager. If what they say is implemented

with future plans, then it sounds like things will be on the right track. The place does need a coat of paint but have been advised this is on the list with many other things that will hopefully bring Marion Lauder House back to the “outstanding" CQC rating. The majority of staff I have met are lovely and deserve credit for working in such difficult situations. The new owners are very approachable and fair, they listen and feedback where necessary. Met the new manager today, she seems very experienced and has great ideas. All sounds very positive going forward and really hope the new plans work.

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Review from V C (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

Mum has received brilliant care and has settled in well. I am happy with the care she has received and the support she has been given as Mum can sometimes be a handful.
Just a big thank you to the team who look after her.

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Review from A S (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience

I visit my father every day when I am able. I feel like part of the family at this care home now. There are staff members who I have become very friendly with. They take excellent care of my dad, even though he is not always easy to deal with. The whole team are really nice to know, the kitchen staff

always happy to make my dad and all of his visitors a cup of tea and a biscuit. The nurses are really good and I trust them with my dad's healthcare. The carers are brilliant, even the maintenance team an admin staff are all fantastic.

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Review from Janet C (Cousin of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

I always find the staff welcoming and obliging. My cousin is well cared for in all aspects of his needs

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Meet the Team (12)

Buster

Job Title: Chief Security Officer

Joined: 2021

Buster is a very much loved and well-known character at Marion Lauder house to all residents and families he is part of our family here. You may see Buster moving around the home greeting families at reception or lying in the lounge with residents.

Pet therapy in care homes can increase social interaction not just with the animals but also between other residents. It gives residents something to look forward to, comment on and discuss together in a way that often helps to break down barriers.

Interacting with pet animals can unlock hidden memories of cats, dogs and other creatures that may have been part of the lives of elderly residents in the past. Even when these former encounters can’t be put into words, their joy can often be seen in participants’ faces.

Dawn Taylor

Job Title: Care Home Manager

Joined: 2021

I have worked at Marion Lauder since May 2021; it is a joy for me to travel to work. The company holds values that I believe in, one being, are our residents happy? My answer is “yes”.

That is because we have an excellent activities approach and staff in which, some have worked here for 15 years or more.

As the Manager, I am responsible for assisting the Regional Manager and Directors in maintaining an excellent environment for both residents and staff to be part of. I will walk around the home daily; chatting with residents and staff to see if there are any areas of concern. I will resolve them if I can.

I monitor the home's housekeeping; I am also our Infection Control and Safeguarding Lead.

The home offers excellent training and career progression for staff to participate in if they wish to do so. The team at Marion Lauder are very supportive and I have a very good working relationship with all.

Michael Valenzuela

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Michael and I am the Clinical Deputy Manager at Marion Lauder House. I have been a Registered General Nurse since 2019, and I must say that being in the care industry is such a rewarding career especially since I know that I can make a positive impact on people's lives.

Being part of this company makes me truly proud because I know that the staff, myself, and the rest of the team know the real essence of care.

I am assisting the Home Manager, the Regional Director, and the Directors in giving safe, person-centred care to all our service users from the clinical aspect up to the management part. Our utmost priority is the safety of all our residents. We value the quality of our work, and we ensure that the residents always come first.

The team at Marion Lauder is not just work colleagues but family which I think is the most important thing.

Mark Laight

Job Title: Regional Manager

Joined: 2022

I have worked in care since 1991 and I love working in the care sector because it is rewarding and is never the same every day. I receive job satisfaction, as I am able to make a positive impact on people’s lives and always seek to drive continuous improvement in any area of care that I have worked in.

Gary Scarlett

Job Title: Regional Maintence Manager

Joined: 2021

Hi, my name is Gary and I am the Regional Maintenance Manager at Careconcepts LTD. The chance to have contact with the residents and the interaction is so great, when working at Careconcepts, no day is the same.

It is also good to have residents ask me to deal with an issue within their room and have a little chat with them at the same time. I am enjoying working as part of such a diverse team and ensuring the presentation and safety of the home is paramount in my day-to-day responsibilities.

Lisa Guerrieria

Job Title: Senior Administrator

Joined: 2009

Hi, my name is Lisa, I have worked for Care Concepts Ltd, Marion Lauder House for 15 years. I have a very varied role in administration, payroll and supporting the teams. I really enjoy working here.

I have met lots of interesting people over the years, work colleagues and some lovely families. We value everyone who has supported us over the years and welcome their input.

We build relationships and often become someone who listens and someone to talk to, it is so important to support residents and their families, as it can be a very daunting experience and decision to choose the right place for your loved one.

We aim to provide quality care and make the transition as smooth and as comfortable as possible for all concerned.

Luke Bevans

Job Title: Head Maintenance

Joined: 2023

Hi, my name is Luke. I joined Care Concepts LTD Marion Lauder House as Head of maintenance in 2023.

This is my first venture into the care industry and maintenance, I really appreciate working with my colleagues and interacting with residents and their families.

I am eager to show my abilities to maintain and repair the interior and exterior of the company premises.

Karen Guerrieria

Job Title: Head Housekeeper

Joined: 1993

I have worked at Marion Lauder for 31 years; I have seen many changes during this time.

I have a good, strong supportive team. We look after all laundry requirements and the cleanliness of the home.

It is a remarkably busy and varied role; no day is ever the same.

It is nice to chat with residents, and their families about their lives and their jobs, raising their children and their interests and hobbies.

Mari-Rose Lopez

Job Title: Registered Nurse

Joined: 2021

I am Mari-Rose.

Kingsley Owusu

Job Title: Nursing Assistant

Joined: 2021

I am Kingsley.

Clint Bajada

Job Title: Nursing Assistant

Joined: 2024

I am Clint,

Katie Hudson

Job Title: Nursing Assistant

Joined: 2007

Hi, my name is Katie, I have worked for Care Concepts for 16 years, of which I am very proud.

I began my career as a Care Assistant (many moons ago) I went on to further my knowledge and training, stepping up to the role of Senior Carer in our nursing unit.

Leading the team, to support and enhance the lives of our residents.

I went on to further my training, I am now the Team Leader for Residential and Respite services.

I have recently enrolled on a Nursing Assistant course, to further my knowledge and opportunities for the future.

I have a very good working relationship with my colleagues and feel a very valued part of the team.

I have built up a trusting and transparent relationship with all our residents and their families.

It is my role to ensure our residents are receiving person-centred care, and individuals’ needs are met to the highest standards.

I am very honoured and proud to be a part of this amazing team.

Marion Lauder to me feels like “Home from Home”.

Marion Lauder House

Care Provided by Marion Lauder House

Good to Know

Facilities

Marion Lauder House Reviews (41)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Requires improvement

Bed Vacancies

Awards / Recognitions (1)