Marion Lauder House

20 Lincombe Road, Wythenshawe, Manchester M22 1PY

9.5 41 Reviews

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Beverley S (Granddaughter of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience

My Nana has been at this home a few years now, she is very happy and every time we go the staff are very attentive and love the residents which you can clearly see. Nothing is too much trouble. My nana is a celiac and the staff make sure she eats the right foods.
A care home is exactly what it is!
Thank

you to you all for giving us peace of mind.

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Review from R M (Son-in-law of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My wife and I find the care home excellent in every way. The home is, without doubt, home from home. The staff cannot do too much for the residents, and it is as though it is one family.

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Review from L M (Granddaughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My grandmother receives very good care at the home, she is happy and content. The staff are friendly and approachable and appear to be very caring towards the residents.

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Review from Brig A (Son of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience

We first came to Marion Lauder in April 2019 when looking for a new care home due to mum’s increased needs. We were immediately impressed by the number of staff on hand, the friendliness of those staff, their team spirit and their rapport with the clients.
We chose Marion Lauder - we were not wrong.
Marion

Lauder has lived up to all our expectations from those initial visits. Nearly 6 months on and all aspects of the care that mum has received have been exemplary.
This is a care home that focusses on care.
That may seem an odd thing to say in a care home review, but having had a number of experiences in other homes, it is apparent that care is not always the number one priority.
We are extremely grateful to all at Marion Lauder - their dedication has given us much needed peace of mind, knowing that mum is in the best place she could be.

Reply from Paula Clark, Business Development at Marion Lauder House

Thank you so much for your review and kind words. It means so much to all the team to know that they are appreciated.

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Review from Jayne D (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in Marion Lauder House for almost six years and during this time our family have seen vast improvements to both the running and the cleanliness and overall atmosphere of the home.
My mother is always happy, always clean and tidy and her every need is attended to.
The

staff are a pleasure to deal with and the home manager is excellent.
We made a very good choice with Marion Lauder House.

Reply from Paula Clark, Business Development at Marion Lauder House

Thank you so much for your kind comments.

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Review from Susan M (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience

Immediately arriving at the home you feel it is a very well run and 'looked after' home. Home is very much the word. Everyone is made welcome and you soon feel you belong to a large family. The staff all treat every resident as they would their own family. Their aim is to care for everybody and to make

sure all their needs are met and that they are happy.

Reply from Paula Clark, Business Development at Marion Lauder House

Thank you so much for your review and kind words. Feedback like this is so valuable to us, our manager and our staff who work so hard to create the impression you talk about. We will ensure that your comments are passed on to the staff. Best wishes.

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Review from Julie S (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience

Got a call from the home to say unable to rouse my Dad. They'd already called an ambulance. He was taken to hospital but the last thing that was said to us was "bring him home asap" which meant a lot to us and showed how much they cared. When he came home one of the girls waited to greet him outside

and he smiled excitingly at her which was so reassuring to us that he was happy. Overall, left us happy with his care. Thank you.

Reply from Paula Clark, Business Development at Marion Lauder House

Thank you so much for your kind words, we will ensure that this is passed on to our team.

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Review from Steve T (Husband of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience

My wife is 54 years old and we have been married for 31 years. In 2012 she was diagnosed with semantic dementia and at the end of 2015 was fortunate to be given a placement at Marion Lauder. The management and staff were wonderful and continued to be so as her condition changed to a point where it became

increasingly difficult to keep her from harm. In 2017 additional premises were acquired and developed to more appropriately meet my wife's needs. (A stroke of genius in my opinion) The premises are of an extremely high standard and following my wife's transfer I have felt so much more confidence that her needs are met as fully as possible that my own health has improved. I cannot thank the management, nurses and all staff enough for what they are doing for my wife.

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Review from Janice M (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience

Unfortunately, my mother had to go into care when her health and dementia became so bad we couldn't give her the proper care necessary at home. At first, it broke my heart that she wanted to come home. She is now very settled and comfortable at Marion Lauder. The staff are all very friendly and my mother

is treated so well and often has a laugh with the staff, even though she is very confused in the main. Her quality of life is much better than when she was at home and Marion Lauder was the best decision I could have made for her.

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Review from M G (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience

Could not ask for a better care home. Everyone is very helpful and kind.
Every where is kept very clean.

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Review from S C (Daughter-in-law of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was first in the assessment unit and has now moved to the Maple Unit permanently.
She has settled in very well and has got used to the carers. The staff are all very helpful and very caring. I can relax now she is in 24-hour care as I know she is being looked after with dignity and

respect and is safe.

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Review from Jackie B (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience

I was very nervous and apprehensive about finding the right care home for my mother as she had always said, "don't ever put me in a home". My mother has been in Marion Lauder for 6 months and she has been so happy and content. I really can't believe how well she has settled, but I do know that the main

reason for that is the staff. The carers are absolutely fantastic. So caring and very down to earth (more like friends to my mum than staff). I am so relieved and have complete peace of mind that I found the right place for my mum.
Thanks to all the dedicated staff at Marion Lauder.

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Review from C B (Niece of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

My uncle was in this home for approximately 10 years. In all that time, we did not have one complaint. The care from the staff was excellent and always with a smile on their faces.

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Review from Anne H (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience

Love the place. Care is very good. Food is excellent.

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Review from John C (Son of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience

The longer time goes on that my dad has been in Marion Launder, the more admiration I have for all the staff who work there. Their compassion and caring nature is there to see every time I visit my dad. As a family, we fell lucky that dad is in Marion Lauder.

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Review from Patricia C (Wife of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience

As a family, we are more than pleased with the care and attention given to my husband. It is obvious the staff are kind and patient with him as his face lights up when he is approached for any reason.
The room and bedroom are always sparkling clean and my husband's clothes are always spick and span.
The

staff are always willing to discuss things if you have any problems.
All in all, we cannot praise them enough.

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Review from Deborah S (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience

Excellent all round. Residents are so well loved and cared for by all staff. You couldn't wish for anything more for your loved ones. Amazing.

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Review from June B (Sister-in-law of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience

I have been visiting my brother-in-law on a regular basis for nearly 3 years now. He is quite content and always well dressed and clean apart from the odd food stain - (inevitable)! In my 80th year and I get them too!! I can wander in at any time and always feel more welcome and comfortable. The staff,

in my experience, are lovely and caring. Very little turnover which is always a good sign.

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Review from Mikel C (Husband of Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience

My wife has been at Marion Lauder for 8 months, during which time I have found the standard of care consistently excellent. The staff are friendly and helpful and show acts of genuine kindness and humour towards the residents. I am happy that my wife is receiving the best care possible.

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Review from Graham S (Son of Resident) published on 21 October 2015
Submitted via Website • Report

Overall Experience

After my brother and I had been through the minefield of trying to find the right care home for our mother Marion Lauder stands out by a distance. The staff, the facilities and the care is exemplary. Our mother has settled in extremely well and benefits enormously from the clear understanding and appropriate

care that Marion Lauder offers someone who has dementia. I cannot praise them enough and when we were initially trying to quantify the qualities of care homes - private and funded we turned to the CQC . In virtually every instance we found their opinion bewildering given our experiences. Thank goodness that you can express your personal and emotional experiences through media like this - which surely are more accurate than CQC 's box ticking.
Thank you Marion Lauder

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Meet the Team (12)

Buster

Job Title: Chief Security Officer

Joined: 2021

Buster is a very much loved and well-known character at Marion Lauder house to all residents and families he is part of our family here. You may see Buster moving around the home greeting families at reception or lying in the lounge with residents.

Pet therapy in care homes can increase social interaction not just with the animals but also between other residents. It gives residents something to look forward to, comment on and discuss together in a way that often helps to break down barriers.

Interacting with pet animals can unlock hidden memories of cats, dogs and other creatures that may have been part of the lives of elderly residents in the past. Even when these former encounters can’t be put into words, their joy can often be seen in participants’ faces.

Dawn Taylor

Job Title: Care Home Manager

Joined: 2021

I have worked at Marion Lauder since May 2021; it is a joy for me to travel to work. The company holds values that I believe in, one being, are our residents happy? My answer is “yes”.

That is because we have an excellent activities approach and staff in which, some have worked here for 15 years or more.

As the Manager, I am responsible for assisting the Regional Manager and Directors in maintaining an excellent environment for both residents and staff to be part of. I will walk around the home daily; chatting with residents and staff to see if there are any areas of concern. I will resolve them if I can.

I monitor the home's housekeeping; I am also our Infection Control and Safeguarding Lead.

The home offers excellent training and career progression for staff to participate in if they wish to do so. The team at Marion Lauder are very supportive and I have a very good working relationship with all.

Michael Valenzuela

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Michael and I am the Clinical Deputy Manager at Marion Lauder House. I have been a Registered General Nurse since 2019, and I must say that being in the care industry is such a rewarding career especially since I know that I can make a positive impact on people's lives.

Being part of this company makes me truly proud because I know that the staff, myself, and the rest of the team know the real essence of care.

I am assisting the Home Manager, the Regional Director, and the Directors in giving safe, person-centred care to all our service users from the clinical aspect up to the management part. Our utmost priority is the safety of all our residents. We value the quality of our work, and we ensure that the residents always come first.

The team at Marion Lauder is not just work colleagues but family which I think is the most important thing.

Mark Laight

Job Title: Regional Manager

Joined: 2022

I have worked in care since 1991 and I love working in the care sector because it is rewarding and is never the same every day. I receive job satisfaction, as I am able to make a positive impact on people’s lives and always seek to drive continuous improvement in any area of care that I have worked in.

Gary Scarlett

Job Title: Regional Maintence Manager

Joined: 2021

Hi, my name is Gary and I am the Regional Maintenance Manager at Careconcepts LTD. The chance to have contact with the residents and the interaction is so great, when working at Careconcepts, no day is the same.

It is also good to have residents ask me to deal with an issue within their room and have a little chat with them at the same time. I am enjoying working as part of such a diverse team and ensuring the presentation and safety of the home is paramount in my day-to-day responsibilities.

Lisa Guerrieria

Job Title: Senior Administrator

Joined: 2009

Hi, my name is Lisa, I have worked for Care Concepts Ltd, Marion Lauder House for 15 years. I have a very varied role in administration, payroll and supporting the teams. I really enjoy working here.

I have met lots of interesting people over the years, work colleagues and some lovely families. We value everyone who has supported us over the years and welcome their input.

We build relationships and often become someone who listens and someone to talk to, it is so important to support residents and their families, as it can be a very daunting experience and decision to choose the right place for your loved one.

We aim to provide quality care and make the transition as smooth and as comfortable as possible for all concerned.

Luke Bevans

Job Title: Head Maintenance

Joined: 2023

Hi, my name is Luke. I joined Care Concepts LTD Marion Lauder House as Head of maintenance in 2023.

This is my first venture into the care industry and maintenance, I really appreciate working with my colleagues and interacting with residents and their families.

I am eager to show my abilities to maintain and repair the interior and exterior of the company premises.

Karen Guerrieria

Job Title: Head Housekeeper

Joined: 1993

I have worked at Marion Lauder for 31 years; I have seen many changes during this time.

I have a good, strong supportive team. We look after all laundry requirements and the cleanliness of the home.

It is a remarkably busy and varied role; no day is ever the same.

It is nice to chat with residents, and their families about their lives and their jobs, raising their children and their interests and hobbies.

Mari-Rose Lopez

Job Title: Registered Nurse

Joined: 2021

I am Mari-Rose.

Kingsley Owusu

Job Title: Nursing Assistant

Joined: 2021

I am Kingsley.

Clint Bajada

Job Title: Nursing Assistant

Joined: 2024

I am Clint,

Katie Hudson

Job Title: Nursing Assistant

Joined: 2007

Hi, my name is Katie, I have worked for Care Concepts for 16 years, of which I am very proud.

I began my career as a Care Assistant (many moons ago) I went on to further my knowledge and training, stepping up to the role of Senior Carer in our nursing unit.

Leading the team, to support and enhance the lives of our residents.

I went on to further my training, I am now the Team Leader for Residential and Respite services.

I have recently enrolled on a Nursing Assistant course, to further my knowledge and opportunities for the future.

I have a very good working relationship with my colleagues and feel a very valued part of the team.

I have built up a trusting and transparent relationship with all our residents and their families.

It is my role to ensure our residents are receiving person-centred care, and individuals’ needs are met to the highest standards.

I am very honoured and proud to be a part of this amazing team.

Marion Lauder to me feels like “Home from Home”.

Marion Lauder House

Care Provided by Marion Lauder House

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Facilities

Marion Lauder House Reviews (41)

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Care Quality Commission (CQC) Rating

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Requires improvement

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Awards / Recognitions (1)