Marion Lauder House

Buster is a very much loved and well-known character at Marion Lauder house to all residents and families he is part of our family here. You may see Buster moving around the home greeting families at reception or lying in the lounge with residents.

Pet therapy in care homes can increase social interaction not just with the animals but also between other residents. It gives residents something to look forward to, comment on and discuss together in a way that often helps to break down barriers.

Interacting with pet animals can unlock hidden memories of cats, dogs and other creatures that may have been part of the lives of elderly residents in the past. Even when these former encounters can’t be put into words, their joy can often be seen in participants’ faces.

I have worked at Marion Lauder since May 2021; it is a joy for me to travel to work. The company holds values that I believe in, one being, are our residents happy? My answer is “yes”.

That is because we have an excellent activities approach and staff in which, some have worked here for 15 years or more.

As the Manager, I am responsible for assisting the Regional Manager and Directors in maintaining an excellent environment for both residents and staff to be part of. I will walk around the home daily; chatting with residents and staff to see if there are any areas of concern. I will resolve them if I can.

I monitor the home's housekeeping; I am also our Infection Control and Safeguarding Lead.

The home offers excellent training and career progression for staff to participate in if they wish to do so. The team at Marion Lauder are very supportive and I have a very good working relationship with all.

Hi, my name is Michael and I am the Clinical Deputy Manager at Marion Lauder House. I have been a Registered General Nurse since 2019, and I must say that being in the care industry is such a rewarding career especially since I know that I can make a positive impact on people's lives.

Being part of this company makes me truly proud because I know that the staff, myself, and the rest of the team know the real essence of care.

I am assisting the Home Manager, the Regional Director, and the Directors in giving safe, person-centred care to all our service users from the clinical aspect up to the management part. Our utmost priority is the safety of all our residents. We value the quality of our work, and we ensure that the residents always come first.

The team at Marion Lauder is not just work colleagues but family which I think is the most important thing.

I have worked in care since 1991 and I love working in the care sector because it is rewarding and is never the same every day. I receive job satisfaction, as I am able to make a positive impact on people’s lives and always seek to drive continuous improvement in any area of care that I have worked in.

Hi, my name is Gary and I am the Regional Maintenance Manager at Careconcepts LTD. The chance to have contact with the residents and the interaction is so great, when working at Careconcepts, no day is the same.

It is also good to have residents ask me to deal with an issue within their room and have a little chat with them at the same time. I am enjoying working as part of such a diverse team and ensuring the presentation and safety of the home is paramount in my day-to-day responsibilities.

Hi, my name is Lisa, I have worked for Care Concepts Ltd, Marion Lauder House for 15 years. I have a very varied role in administration, payroll and supporting the teams. I really enjoy working here.

I have met lots of interesting people over the years, work colleagues and some lovely families. We value everyone who has supported us over the years and welcome their input.

We build relationships and often become someone who listens and someone to talk to, it is so important to support residents and their families, as it can be a very daunting experience and decision to choose the right place for your loved one.

We aim to provide quality care and make the transition as smooth and as comfortable as possible for all concerned.

Hi, my name is Luke. I joined Care Concepts LTD Marion Lauder House as Head of maintenance in 2023.

This is my first venture into the care industry and maintenance, I really appreciate working with my colleagues and interacting with residents and their families.

I am eager to show my abilities to maintain and repair the interior and exterior of the company premises.

I have worked at Marion Lauder for 31 years; I have seen many changes during this time.

I have a good, strong supportive team. We look after all laundry requirements and the cleanliness of the home.

It is a remarkably busy and varied role; no day is ever the same.

It is nice to chat with residents, and their families about their lives and their jobs, raising their children and their interests and hobbies.

I am Mari-Rose.

I am Kingsley.

I am Clint,

Hi, my name is Katie, I have worked for Care Concepts for 16 years, of which I am very proud.

I began my career as a Care Assistant (many moons ago) I went on to further my knowledge and training, stepping up to the role of Senior Carer in our nursing unit.

Leading the team, to support and enhance the lives of our residents.

I went on to further my training, I am now the Team Leader for Residential and Respite services.

I have recently enrolled on a Nursing Assistant course, to further my knowledge and opportunities for the future.

I have a very good working relationship with my colleagues and feel a very valued part of the team.

I have built up a trusting and transparent relationship with all our residents and their families.

It is my role to ensure our residents are receiving person-centred care, and individuals’ needs are met to the highest standards.

I am very honoured and proud to be a part of this amazing team.

Marion Lauder to me feels like “Home from Home”.