Belong Morris Feinmann

178 Palatine Road, Didsbury, Manchester M20 2UW
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9.9 58 Reviews
  • Belong Morris Feinmann, Manchester
In the vibrant community village in South Manchester there boasts state-of-the-art facilities and high-quality nursing and dementia care.

It has already attracted attention as an award-winning facility and is rated 'good' by the Care Quality Commission (July 2023) who found it to be notably caring, well-led, responsive and effective, as well as being safe and consistently compliant with best practice guidelines.

Located in the heart of West Didsbury, the village centre is open to the public and provides a vibrant hub for community events, with facilities including an exercise studio, hair salon, a bistro serving fresh kosher food, therapy room, function rooms, library, synagogue and gardens, including a roof garden.

The complex includes independent living apartments and specialist households providing 24-hour nursing and dementia care.

Support is also available on a daily basis through the ‘day club’ which specialises in supporting people with dementia to give carers a break and includes use of village centre amenities such as the bistro and exercise studio.

For people in the wider community, Belong offer an award-winning home care service, Belong at Home.

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Care Provided by Belong Morris Feinmann

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Carolyn Ball (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Belong Morris Feinmann

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,885 – £2,035
    • Self-Funded Residential Dementia Care £1,885 – £2,035
    • Self-Funded Nursing Care £1,885 – £2,035
    • Self-Funded Nursing Dementia Care £1,885 – £2,035
    • RESPITE Self-Funded Residential Care £1,985 – £2,135
    • RESPITE Self-Funded Residential Dementia Care £1,985 – £2,135
    • RESPITE Self-Funded Nursing Care £1,985 – £2,135
    • RESPITE Self-Funded Nursing Dementia Care £1,985 – £2,135

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Morris Feinmann to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Conveniently located on Palatine Road, Belong Morris Feinmann, Didsbury enjoys easy access to main transport networks, including the M60, the Princess Parkway, the Greater Manchester Metrolink and bus routes. It is situated within a mile of the lively hub of West Didsbury and within 2 miles of East Didsbury, there is a wide choice of restaurants, pubs, cafés and shops on their doorstep.


  • Parking

  • Available on site.


Belong Morris Feinmann Reviews (58)

Total of 58, showing 41-58
9.9

Belong Morris Feinmann has a Review Score of 9.9 (9.871) out of 10, based on 21 reviews in the last 2 years. Over all time Belong Morris Feinmann has 58 reviews.

Overall Experience

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Review from Richard (Son of Resident) published on 11 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We searched thoroughly for care homes in the local area and were impressed from the outset by Belong Morris Feinmann. The quality of the rooms and available facilities compared very well and the place had a great feeling about it with professional and caring staff. The 'house' system is different but
exactly what Mum wanted.
When looking for homes we were initially a little concerned as this was originally a care home for Jewish residents only and Mum was not Jewish. This, however, has changed recently to admit non-Jewish residents as well. In practice, this has not been an issue at all and Mum fitted in very well.
Mum settled in really well and very quickly. The standard of care has been excellent throughout as Mum's condition changed. Mum was there for about six months and really felt at home, which was critical for us.
I can thoroughly recommend Belong Morris Feinmann based on the experience that Mum had and we as her family saw.
Thank you Belong.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for taking the time to submit your review of Belong Morris Feinmann, it was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Morris Feinmann.


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Review from Jeremy (Son of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted here after a hip fracture had left her unable to walk. She stayed for about 18 months, until her death in mid-August 2019. The care she received was excellent; it was courteous, attentive and, I think it is not an exaggeration to say, loving. Her health deteriorated in July, leading
to two admissions to hospital, but I had no concerns about her returning to Olive household on her discharge. The end-of-life care over the last few days was every bit as good as I have seen in hospital, and the communication with me was very good.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for taking the time to post this incredibly moving feedback of Belong Morris Feinmann. It was a privilege to support your Mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Morris Feinmann.


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Review from Ali W (Wife of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much research, my son and I made the easy decision that Belong Morris Feinmann offered far and away the best care for my husband. He has Alzheimer's, limited mobility and has completed over 90 laps of the sun. His life at home had shrunk but now he has company and mental stimulation - the ability
to go out into the garden which is free of trip hazards, organised events and excursions with people who look after him - the list is literally endless.
It sometimes appears that the home is slightly overstaffed but this is obviously intentional - it means that the staff are not rushed off their feet and have time to spend with residents and really care for them. I've spent many visits in awe of the patience and affection shown by all the staff.
It is not just my husband who is benefiting from the care he receives - I am now sleeping well and rediscovering a life free of worry.
Thank you to all the staff at Belong Morris Feinmann, listing all the facilities as excellent is a given.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for taking the time to submit your review of Belong Morris Feinmann. Belong does operate with a higher than average staffing ratio and employs people who genuinely care, this enables us to ensure a friendly, homely and welcoming environment in which we can make people's time with us as special and positive as possible; we are delighted that this has been your experience. Thank you again for choosing Belong Morris Feinmann and for your marvellous feedback, which I will have pleasure in sharing with my colleagues.


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Review from Paul E (Friend of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and make me feel very welcome when visiting. The setting is very homely and clean. It is so nice to see my friend so happy there.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for taking the time to submit your review of Belong Morris Feinmann. Our staff work really hard to ensure a friendly and welcoming environment and so they will be delighted to hear that this has been your experience.


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Review from R R (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the daughter of a resident in Belong Morris Feinmann. The care and support my mother received is very satisfactory. My family have always been very welcome there. The staff have always treated her with care and dignity. The facilities in the home are very satisfactory for residents, family and
friends.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for taking the time to submit your review of Belong Morris Feinmann. The staff teams work really hard to ensure a friendly, homely and welcoming environment and so it will mean a great deal to know this is appreciated. Thank you for choosing Belong Morris Feinmann.


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Review from Robert C (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to live at Belong Morris Feinmann in December 2017. From the outset, the care and consideration of all the staff who looked after mum right through to her passing towards the end of September was outstanding. A difficult situation that was eased by the understanding and thoughtfulness
helped not only me but the family. Her time at Belong kept her not only happy but active. Thank you.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for taking the time to submit your review of Belong Morris Feinmann. We aim to maintain high standards throughout the village and so we are delighted to hear that this has been your experience. It will mean a great deal to the staff teams and I will ensure your comments are shared with them. Thank you for choosing Belong Morris Feinmann.


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Review from Stacey R (Sister of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after our son, dad and brother so well. My brother was only 50 years old and required the care and support due to having cancer.
The staff on Olive made my brother as comfortable as possible and he related to the lovely young staff, particularly 3 members of staff. He was only
here for 6 weeks before he passed away but he was very well cared for. Thank you.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for taking the time to share this incredibly moving feedback. It was a privilege to support your brother and it is crucial to us that we make people's time with us as positive as possible. It will mean a great deal to the household team and I will ensure your comments are shared with them.


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Review from S F (Respite Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had excellent care from all of the staff.
There is an atmosphere of contentment and calm with very good care without being intrusive.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you very much for taking the time to provide this lovely feedback. We really appreciate and will continue our commitment to providing a high-quality environment and experience at Belong Morris Feinmann.


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Review from Brian J (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong Morris Feinmann is without a doubt the best care home I have ever visited.
I looked at many homes and this is by far the best. My mother is in Cypress Household and is being looked after fantastically.
I cannot praise the care she gets high enough.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for submitting your review of Belong Morris Feinmann. We work hard to maintain high standards at the village and are delighted to hear that this has been your experience. It is a pleasure to have your mum living with us and I will ensure your kind comments are shared with the village staff team.


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Review from S R (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very high standard has been maintained in all departments, since my last visit some months ago. This includes management, nurses and carers. Any queries or problems were dealt with seriously and promptly by the team leader on 'Cypress'.


Apart from all this, the great kindness, gentleness, patience

and understanding shown to my mother is what makes this a very special place.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

We are delighted to hear that overall you are happy with the service and the team have addressed any concerns which may have arisen promptly. Thank you for taking the time to submit your review of Belong Morris Feinmann.


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Review from G S (Wife of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Morris Feinmann home needs more staff in the household. 4 sitting at a table looking at a laptop is not good.
One staff member should be, at all times, sitting with residents to keep a watchful eye.


The residents washing is not being done correctly. 3 of my husband's good wool sweaters have

been ruined by putting into an incorrect machine wash.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for your feedback. We are sorry to hear that your experience of Belong is falling short of our expected standards. We were not aware of reports of lost or damaged laundry and will now investigate this immediately. Our team do use electronic devices in the households to record essential care and support information in real time, and they are trained and encouraged to monitor residents as discreetly as possible. However, our practice development facilitator carries out regular observations to ensure our team is attentive to the wellbeing of our customers as their first priority and we will continue to provide coaching to promote best practice.


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Review from Bernard B (Husband of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered from Alzheimer's and after 60 years of marriage, I was reluctant to let her go into a care home. My worries were put to rest from the outset. My wife has settled well and the attention and care she receives at Belong Morris Feinmann are outstanding, as are the facilities.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you very much for taking the time to provide this lovely feedback, which is valued by all the staff team. We are delighted to hear that your wife is settled and happy and we trust that your experience will continue to be so positive.


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Review from W U (Relative of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt required end of life nursing care for the latter stages of terminal cancer. She was already in another nursing home but we were not satisfied with the quality of care and arranged to move her to Belong Morris Feinmann. The care and attention she received at Belong Morris Feinmann was beyond
compare. Belong Morris Feinmann gave her back her dignity and she was able to end her days feeling safe and cared for. Nothing was too much trouble for the wonderful staff.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your aunt and it is crucial to us that we make people's time with us as special and positive as possible. I will ensure your kind words are shared with the village team, thanks again.


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Review from Suzanne L (Relative of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Belong Morris Feinmann highly enough. With experience of other care homes, BMF ranks at the very top.
The staff in their care both of residents and relative is outstanding.
Nothing was too much trouble. The facilities and food are great too. Everyone smiles. It is a care home with a
heart.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for taking the time to submit your lovely review of Belong Morris Feinmann. I will ensure your comments are shared with the staff team.


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Review from Neville S (Husband of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home to be of a very high standard both care and facilities. I will certainly recommend it to friends and I have already done with visitors.

Reply from Debbie Baker, General Manager at Belong Morris Feinmann

Thank you very much for taking the time to provide this positive feedback. We aim to maintain high standards at Belong Morris Feinmann; we are so delighted to hear this has been your experience.


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Review from Deborah (Daughter of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely bright environment and there are peaceful and well-laid out garden areas. All the staff are kind, gentle and patient and have been there for me as well as our mother, who has dementia. There are many types of events and activities on to cater to all tastes. My brother and I are very happy
and grateful that we moved our mum here and would definitely recommend it.

Reply from Debbie Baker, General Manager at Belong Morris Feinmann

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village to know that this is appreciated.


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Review from Jeremy H (Son of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a new, well designed and very comfortably furnished care home. What makes this establishment differ from most other care homes, is that it is split into separate households, each with its own facilities. There are only about 12 residents to each household. Carers are highly committed and motivated.
The ratio of carers is one to every two or three residents. The care home has exceeded all expectations and my mother's health and wellbeing has improved dramatically as a result.

Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for taking the time to submit your review of Belong Morris Feinmann. We are delighted to know that your mother is happy and settled here and that the dedication of our village staff teams is making a difference. We will ensure your kind words are passed on.


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Review from Adam H (Son of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong Morris Feinmann has, without doubt, changed my mother's life. It is unlike any old age home I have ever visited. It is as near to home living as is possible.


The staff are fantastic, residents are treated like hotel guests. I am looking forward to moving in myself one day!


Reply from Deborah Baker, General Manager at Belong Morris Feinmann

Thank you for taking the time to submit your review of Belong Morris Feinmann and for your kind words. The staff teams work hard to maintain high standards at Belong Morris Feinmann and so we are delighted to hear this has been your experience.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Belong Morris Feinmann is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Belong Morris Feinmann is calculated as follows: ( (221 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Morris Feinmann is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (6)

Carolyn

Carolyn Ball

Job Title: General Manager

An experienced leader, Carolyn brings with her six years of Belong management expertise, including the last two years as front-of-house manager at the Didsbury Village, since its opening in 2017.


Notably, she was influential in the set-up of both Belong Morris Feinmann and Belong Warrington, including recruitment and subsequent training and mentoring of colleagues, drawing on her HR and administration knowledge which she has developed since joining Belong Macclesfield, back in 2008.


As a result, Carolyn has acquired strong expertise in dementia care provision and having worked at numerous Belong sites, has built close relationships with customers and colleagues across the northwest, enabling her to bring a wealth of competence to the general manager role.


Chloe

Chloe Wynne

Job Title: Support Manager

Chloe Wynn, who has been recognised regionally for her expertise in dementia care, has been appointed support manager with responsibility for managing the village’s specialist ‘household teams’, ensuring they provide the highest standards of nursing and dementia care 24-hours a day. Since starting her career with Belong in 2011, Chloe has been shortlisted twice at the prestigious Great North West Care Awards and has completed qualifications in leadership, health and social care to rise through the ranks from household assistant to lead senior support worker across the Belong's various village locations.


Rebecca

Rebecca Dixon

Job Title: Assistant Support Manager

Rebecca was promoted to Assistant Support Manager in June 2022. The promotion comes on the back of Rebecca’s sterling contribution as Lead Senior Support Worker.


As the village's assistant support manager, Rebecca is responsible for working alongside the support manager to oversee the household teams at the village, ensuring they are equipped with the required knowledge and experience to meet customer needs.


Alex

Alex Zidikovs

Job Title: Front of House Manager

Alex Zidikovs, who is fluent in four languages (Russian, Latvian and Polish in addition to English), brings a strong track record in hospitality, working for brands such as Bentley and Radisson. As part of the village management team, Alex leads the front-of-house teams at Belong Morris Feinmann including, Reception and Administration, Housekeeping and Laundry, Catering, Salon and Caretaker.


Karan

Karan Shingler

Job Title: Village Nurse Manager

Joined: 2019

Karan Shingler, village nurse manager at Belong Morris Feinmann, works tirelessly to care for customers and treats them and their families with the highest levels of compassion, sensitivity and respect.


In March 2019, Karan beat off competition from around the country to win the ‘Palliative Care/End of Life’ at the national finals of the Great British Care Awards. The judges said that Karan, of Hyde, Greater Manchester, deserved to win the award for her passion, professionalism and drive, particularly in helping her team achieve national ‘Six Steps’ accreditation for its end-of-life care strategy. She was also praised for her motivating and inspiring leadership style, constantly striving to improve standards of care for those on end-of-life pathways.


Angela

Angela Luckett

Job Title: Experience Coordinator

Angela brings a wealth of networking and business experience as well as passion, creativity and enthusiasm to her role, and is instrumental to the organisation of the village’s programme of events and activities. She is also responsible for running the Experience Days: a service that enables people to join in village activities on a ‘day’ basis, with support for those who need it. Angela's role also involves networking with key stakeholders in the village and organising fundraising events; she is a key member of the village team. Previously, she worked as a Personal Stylist at John Lewis, building a reputation amongst her client group. In addition to this, Angela ran her own vintage clothing shop in Cheadle, and an online business, supplying designer second-hand clothing.