Norlands Nursing Home

Monsall Road, Newton Heath, Manchester M40 8NQ
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9.9 14 Reviews
  • Norlands Nursing Home, Manchester
Norlands Nursing Home is an independent, family-run nursing and residential care home which has been providing high-quality care since 1986.

Residents are cared for 24-hours a day by an experienced team of nurses and care assistants who strive to provide the best possible care to ensure each individual feels safe, secure and comfortable at all times.

Norlands Nursing Home receives weekly visits from the local doctor, and a nutritionally balanced menu is prepared on-site which caters for individual dietary needs.

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Care Provided by Norlands Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 21 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Palliative Care

Good to Know

  • Owner
  • Margaret Bordiuk
  • Person in charge
  • Patience Ncube (Manager)
  • Admission Criteria
    • Ages 1+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Norlands Nursing Home Reviews (14)

9.9

Norlands Nursing Home has a Review Score of 9.9 (9.932) out of 10, based on 11 reviews in the last 2 years. Over all time Norlands Nursing Home has 14 reviews.

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Review from Elaine W (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been cared for by Norlands since June 2023, the care and respect he has received during this time has been second to none. We were apprehensive about my dad going into a nursing home at first but due to his dementia, it was the only solution. We need not have worried, as all the staff are
amazing, they have given my dad the utmost respect, care and attention. Nothing has been too much trouble, they have supported me and my family in making sometimes difficult decisions. We have laughed and cried during this journey and I feel part of the Norlands family. Dementia is cruel but if there is one positive we take from this situation as a family, it is Norlands. From the owner to the nurses, to the carers, to the cooks, to the cleaners, to the handyman and the gardener, each and every one of the staff are a credit and they have my utmost respect. Thank you for looking after my dad, your kindest and care will never be forgotten.

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Review from Mandy K (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with my mum being in Norlands Nursing Home. The staff and home are lovely, very helpful and very caring. They look after her so well and attentively. We are as a family happy with all aspects.

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Review from Jennifer J (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Norlands since May 2022. During this time she has always been treated with dignity and respect. All staff go above and beyond to ensure Mum is comfortable and safe. The owner is very much involved in all aspects of the home and is a credit to her establishment. There is nowhere
else that I would want my mum to live and, if she was able, I know she would agree.

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Review from Megan R (Granddaughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my grandparents are at Northlands after their previous care home shut down. I couldn't ask for a better home. The room is always clean and tidy. Staff are great and always keep me updated. They have both settled in so well! Food always seems well represented.

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Review from Jason H (Son of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced Norlands Nursing Home to be excellent for my mum. Every time I come to visit my mum the staff are brilliant with me. They always make me a cup of tea and make me feel welcome. The facilities are good and they look after Mum well.

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Review from Neil H (Husband of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the home, my wife was originally in had closed, I was devastated. I had no need to be as the Norlands Nursing Home has exceeded my expectations. The staff are brilliant and caring. My wife has settled in and the staff look after her fantastically. I am pleased she is in this home run by caring
people who are very professional and caring.

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Review from Gary B (Grandson of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma who at the time of writing is 104 came into Norlands 5 years ago after a couple of major falls in her own flat. She has been treated like royalty and cared for dutifully by some lovely people over the years. A nice atmosphere managed with empathy by all involved. Even my gran says she would
be happy to recommend it. Lovely care home.

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Review from Geoffrey T (Son of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always clean. The staff are very polite and friendly. All resident's needs are very well attended to by the staff at all times whenever I attend the home. I have visited during meal times, the food is always excellent, with a varied balanced duet of meats and vegetables and always looks
very appetising.

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Review from Christine G (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience, friendly home, very helpful. Very good, helpful staff, always willing to help in any way. Always a pleasure to visit my mum. My mum has been in Norlands Nursing Home for three years now and has been very well looked after.

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Review from Kathleen D (Friend of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Norlands Nursing Home is excellent. The staff are brilliant, the food is 100%. They are all friendly, always offer a drink of tea when we arrive to visit, and the rooms are always clean and tidy.

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Review from Lynn H (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I walked into Norlands Nursing Home I was made to feel welcome, at ease and like part of the family. The staff are so dedicated and out of this world in all aspects. The care and the love they have given my mum is outstanding. I will always value the staff at Norlands as friends - family
forever.

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Review from Maureen P (Niece of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty had to go into a nursing home for end of life care just before Christmas. After looking at various home, Norlands was the last one on my list. We chose that one and I am so grateful that we did. She had excellent care and so did we emotionally. We can't thank the owner and the manager enough
for the care and respect they gave. It was a loving happy environment for someone to end their days in.

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Review from L M (Niece of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience was no nasty smells only home cooking from the kitchen. The chef comes out to interact with the residents - late breakfasts for some who get up later! Lots of hot drinks. All staff are very friendly, I know them all by name. They are constantly busy either cleaning or tending to
the guests' needs and interacting with them. I visit almost every day and am made to feel very welcome. It's small which makes it a home from home feeling. Care is taken to sit guests next to others they have something in common with. Plenty of staff.

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Review from Angela H (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very positive experience of Norlands Nursing Home. I know my mum is looked after very well and I do not need to worry about her safety.
The staff look after the residents as though they were their own family member and I couldn't ask for more than that.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Norlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Norlands Nursing Home is calculated as follows: ( (123 Excellents x 5) + (9 Goods x 4) ) ÷ 132 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norlands Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Norlands Nursing Home

What types of Care is Norlands Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norlands Nursing Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Norlands Nursing Home have?

There are 13 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Norlands Nursing Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norlands Nursing Home to the centre of Manchester?

2.4 mile(s) as the crow flies, distance by road may be significantly further.