Oakbank Care Home

Oakbank, off Rochdale Road, Harpurhey, Manchester M9 5YA
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9.7 88 Reviews
  • Oakbank Care Home, Manchester
Oakbank Care Home is a comfortable facility, staffed by a qualified team who respect the personal rights and privacy of each individual while adhering to recognised care methods and current regulatory practice.

Versatile care forms include provision for residential and nursing needs, with the team also experienced in the challenges of dementia care.

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Care Provided by Oakbank Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sindu Saju (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Oakbank Care Home Reviews (88)

Total of 88, showing 1-20
9.7

Oakbank Care Home has a Review Score of 9.7 (9.680) out of 10, based on 35 reviews in the last 2 years. Over all time Oakbank Care Home has 88 reviews.

Overall Experience

  • 53
  • 31
  • 3
  • 1
  • 0

Date Published

88
13
23
35
53

Review from Lesley W (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very well run. The care staff are amazing with the residents even the cleaning stuff
Are lovely and have chats with the residents there always something to do for the residents.even the lady who dose the game is very friendly and she encourages everyone to join in the activity .the
management are doing a great job always there to help or listen to us and they cart help they will redirect you to some one who can . If i could give more that 5 stars I would. The home is spotless. Even with work being done.

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Review from Philip G (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in Oakbank a few week but care mum is receiving is excellent mum had been in another care home for 4 year then went into hospital. We the we decided to look for a new carehome because mum wastn being looked after proporly. We have found mums care at Oakbank excellent. I havent ticked
the activities because mum asnt used this service so couldnt pass comment.

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Review from Maureen W (Wife of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very pleasant and caring.
My husband is well cared for and the best is done for all his needs. He takes a lot of looking after and the staff really are there for him.

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Review from Lynn B (Daughter of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have scored the management as poor, since they have taken over, we have had no contact with them, they do not have a visible presence. So do not communicate with residents or visitors. Also the catering staff do not offer alternative meals, if what is on offer is not suitable for the residents, my
mother informed me she went without lunch one day as it was something she could not eat. This would not have happened with the previous management, alternatives should always be available.

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Review from Gillian D (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how excellent this care home is, the staff go above and beyond, nothing is too much trouble for them. They all always have a smile on their face and always have time to answer your questions, even to say good morning and have a good day. They join in with activities and make if fun
and happy for the residents. Such a wonderful lovely place. I would highly recommend it.

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Review from G D (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this nursery/care home they are efficient, effective, and professional in their job.
Every member of staff here are friendly and polite, nothing is too much trouble for them, they go above and beyond.
The effort they go to when it's Birthdays/Anniversaries etc is brilliant again above
and beyond. All the staff are always reassuring the residents to help them relate and feel comfortable, all the residents appear happy, calm, and relaxed.

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Review from Elaine S (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members go above and beyond to help my mam.

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Review from Violet T (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and get a lot of support. Oakbank is very good.

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Review from William W (Son of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely first class in all cases. I can't praise them enough!

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Review from Lindsay S (Sister of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well cared for. All the staff are friendly and helpful.

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Review from K N (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seems like a nice home. I've only been here twice so far. Very friendly and helpful staff. Respectful of my mum. Thank you.

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Review from D S (Niece of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so nice and polite. Senior care is so polite, and helpful and always sorts out any problem that needs to be dealt with. Cannot fault anything at this present time.

Reply from Elaine Greig, Home Admin at Oakbank Care Home

Thank you for your kind words, it's good to hear that the staff's hard work is appreciated - Oakbank Team.


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Review from M D (Grandson of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Outbank are outstanding, they go out of their way to aid and assist my Grandad in his daily care. Their care goes beyond the tasks of a job in which they work. My Grandad is their friend. On my Grandparent's wedding anniversary, all the residents were gathered in the lounge for a surprise
party! - Amazing care!

Reply from Elaine Greig, Home Admin at Oakbank Care Home

Thank you for your very kind words about the staff, and we are glad to help and would love to celebrate anytime as he is a part of Our Oakbank Family.


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Review from W S (Sister of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister has not been in Oakbank for long, but we are very happy and pleased with her care. The staff are nice and pleasant. We are happy she is in this care home and think she will benefit from it.

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Review from Simon D (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel like my dad is being treated very well and is given all of the care and attention he requires.

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Review from I H (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ratings whilst all the same have all been carefully considered and scored as viewed. All staff we have had contact with have been ultra professional, caring and always happy to tell us how my father is managing. Recent improvements in my dad's manner have been incredible. The staff deserve enormous
credit for this improvement. It's with great appreciation that I am happy to recommend Oakbank.

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Review from John D (Friend of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Based on a first visit, everything here appeared to be satisfactory.

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Review from Betty F (Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakbank is fantastic. The staff are wonderful and friendly. My room number 6 is so smart, the walls are a lovely colour and my bed has lovely bedding and so comfortable. I'm 87 in August. I have no problems with the food. Also, the visitors are made to feel welcome.

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Review from E G (Sister of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakbank is a well-run care home with nice caring staff and staff and management are always friendly and helpful.

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Review from L R (Daughter of Resident) assisted by family/friend published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at this home two weeks ago. On arrival, we were received with a warm welcome. The room was faultless, clean and tidy with curtains and carpet. Plenty of food and rinks. Management approachable. Overall 100%.

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Oakbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Oakbank Care Home is calculated as follows: ( (301 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 416 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakbank Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Oakbank Care Home

What types of Care is Oakbank Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oakbank Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Oakbank Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Oakbank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oakbank Care Home to the centre of Manchester?

2.6 mile(s) as the crow flies, distance by road may be significantly further.