Oakbank Care Home

Oakbank, off Rochdale Road, Harpurhey, Manchester M9 5YA
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9.7 88 Reviews
  • Oakbank Care Home, Manchester
Oakbank Care Home is a comfortable facility, staffed by a qualified team who respect the personal rights and privacy of each individual while adhering to recognised care methods and current regulatory practice.

Versatile care forms include provision for residential and nursing needs, with the team also experienced in the challenges of dementia care.

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Care Provided by Oakbank Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sindu Saju (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Oakbank Care Home Reviews (88)

Total of 88, showing 21-40
9.7

Oakbank Care Home has a Review Score of 9.7 (9.680) out of 10, based on 35 reviews in the last 2 years. Over all time Oakbank Care Home has 88 reviews.

Overall Experience

  • 53
  • 31
  • 3
  • 1
  • 0

Date Published

88
13
23
35
53

Review from A D (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, caring environment with good decor and activities.

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Review from J P (Daughter-in-law of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are pleased with the way our relative is being looked after, everyone, managers, care staff are so lovely and nothing is too much trouble for them. Keeping us informed with everything that is going on with him is very much appreciated.

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Review from L M (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited on 10th March from 12 pm-6 pm. 11th March 10:30 am-12 pm. A short visit so difficult to give a detailed review. The staff were welcoming and helpful. I made a few requests regarding physio exercise and walking in a meeting. TBC after discussions with the Physio Team. my Mum would like to use
the toilet as much as possible.

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Review from C L (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always informed regarding Dad's care and needs. All the staff is friendly and approachable. All have great patience.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Oakbank Care Home by our Care Team.


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Review from Neil H (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am content with the care for my mother. My mum has limited capacity and is not interested in activities so I can't really comment on that.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Oakbank Care Home by our care team.


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Review from Laura H (Granddaughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, helpful and polite. They really care about their residents and want the best for them. My grandma is bed-ridden, suffers a lot of pain and this can make her quite bossy and stubborn but the staff have got to know her very well and have a laugh and a joke with her and although
my gran kept refusing to leave her room and join in the activities and entertainment, they didn't give up on her and kept encouraging her to join in and now she loves it.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Oakbank Care Home by our care team.


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Review from D K (Niece of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is spacious and has good furniture, facilities and decor. The staff are friendly and interact with the residents to suit their needs. The exterior of the building and grounds are very good and it is situated in a quiet location.
Daily activities keep residents in a good state of engagement
with a variety of social skills.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Oakbank Care Home by our care team.


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Review from J K (Sister of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant visit.
Most of the staff very nice, even under strain.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Oakbank Care Home by our care team.


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Review from Margaret C (Relative of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are pleasant and caring, even when dealing with a challenging resident. Nursing staff are very helpful.

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Review from Dianne M (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Oakbank Care Home are very welcoming, if you ask for anything they do their utmost to assist. The care and support they give to my mum is great. The food, I have seen being served, has looked very nice indeed with plenty of drinks also being offered. It is lovely to see videos of Mum singing
and clapping, joining in with the entertainment on offer.

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Review from John H (Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive is very good. Food, no complaints. The room is very clean and I am happy with it and happy at Oakbank.

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Review from Denise E (Daughter of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care at Oakbank Care Home is excellent. Staff are always very helpful and I have observed the care and compassion they offer to all residents. My mum loves entertainment and it was fortunate that they had entertainment on my mumd birthday.
My mum is very happy residing at Oakbank, she
has made friends here.

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Review from Eleanor M (Respite Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay.
The staff are friendly and kind.

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Review from Elaine G (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakbank Care Home staff were wonderful in looking after my late father in the final two months of his life when he was discharged to there from the hospital. All the staff were above and beyond with the care provided and were so kind and friendly.

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Review from S S (Niece of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff approachable and friendly.
Nice, happy environment.
Clean and tidy.

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Review from Donna G (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came here for two weeks of respite, and all the staff are friendly.
The rooms and halls were kept very clean. Good variety of food.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for your kind words, Donna, regarding our care and cleanliness of the home. Our staff are passionate and dedicated to our resident's care.
Thank you.


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Review from Regina S (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff, warm reception throughout and very caring towards my mother. Mother looks extremely happy, clean and well-maintained.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for your kind words, Regina, regarding the care the staff provide. We have a truly passionate and dedicated team. Thank you.


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Review from Uzair L (Son of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and take good care of my mother.

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Review from Lorraine C (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior care and care champion staff are the best. Professional and down to earth. I feel unhappy with care and staff at Oakbank Care Home.

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Review from Anne Marie B (Niece of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very well cared for and the staff are lovely and helpful.

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Oakbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Oakbank Care Home is calculated as follows: ( (301 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 416 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakbank Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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