Oakbank Care Home

Oakbank, off Rochdale Road, Harpurhey, Manchester M9 5YA
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9.7 88 Reviews
  • Oakbank Care Home, Manchester
Oakbank Care Home is a comfortable facility, staffed by a qualified team who respect the personal rights and privacy of each individual while adhering to recognised care methods and current regulatory practice.

Versatile care forms include provision for residential and nursing needs, with the team also experienced in the challenges of dementia care.

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Care Provided by Oakbank Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sindu Saju (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Oakbank Care Home Reviews (88)

Total of 88, showing 41-60
9.7

Oakbank Care Home has a Review Score of 9.7 (9.680) out of 10, based on 35 reviews in the last 2 years. Over all time Oakbank Care Home has 88 reviews.

Overall Experience

  • 53
  • 31
  • 3
  • 1
  • 0

Date Published

88
12
23
35
53

Review from Mai S (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and very happy with the care provided.

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Review from C S (Son of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to our father in his time at Oakbank Care Home for us was appreciated, especially in his final days.

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Review from L B (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is clean, the staff are friendly. My father is always presentable when you visit. Due to lockdown this past 18 months, I cannot comment on everything, but I am satisfied with the care home.

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Review from Rita Q (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was discharged from hospital to this care home and was treated with kindness and dignity and care at all times. Staff were happy for us to call, day or night for updates when unable to visit due to Covid-19. Staff went out of their way to involve us at every stage and kept in constant communication.
They were all very lovely and dad felt happy, secure and settled during his time here. Thank you to all involved.

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Review from J J (Brother of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all excellent and do a great job.

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Review from Paul W (Son of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and management at Oakbank very caring and helpful especially during the recent "lockdown" due to the Coronavirus outbreak. They have done an excellent job before and throughout the crisis.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for your review Paul and your kind words. Our staff are working very hard especially during the outbreak.


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Review from G A (Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Highly frustrating but it is probably up to myself to grin and bare it. A good life lesson if nothing else.

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Review from L T (Son of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could do with more board games, jigsaws etc.

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Review from R B (Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff look after me with dignity and care.

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Review from Gordon S (Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the place to live extremely comfortable.
All the staff looked after me well.

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Review from Sylvia S (Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy doing activities and going out with family.
The staff are nice and friendly.
I enjoy living here.

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Review from L P (Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are good.
I like going out every Wednesday, and I enjoy the activities.

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Review from P W (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was initially a concern to have to put my father in care. But we were very lucky to find Oakbank for my father's care. They are second to none, they are so caring and thoughtful. I am so reassured at all times that he is being looked after, probably better than we could have ourselves.

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Review from Alexander F (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Oakbank are very good and attend to the patients to the best of their abilities. Would recommend to anyone who has elderly relatives or friends.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for your review, very nice comments regarding the care staff and your rating scores.


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Review from D H (Son of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Oakbank for two weeks. He was cared for extremely well by the staff and carers in the home. I would have no hesitation in asking could he stay there again if needed for respite.

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Review from L S (Granddaughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that has been to a good standard. Staff are friendly. Food is of a good quality and never to much trouble if you prefer something different to what is on offer.

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Review from Katerina F (Resident) assisted by family/friend published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been in the care home a few weeks and I am getting used to the new surroundings and the staff, who help as much as they can. It's very different to what I am used to as for many years, I was living on my own.

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Review from Adele M (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful and friendly they always put the residents needs first and are willing to keep family informed of anything and answer questions whenever needed.

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Review from Sue C (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to go into a care home because we simply could not cope any more and it was for her own safety as she was falling a lot so needed 24-hour care. We chose Oakbank Care Home because it is in our area. We now have peace of mind, all staff are great. The only problem is her clothes even though
they are all named, they go missing, apart from that a brilliant care home.

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Review from Tracy S (Great-Niece of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring and look after everyone as if they are one of the family. The staff go above and beyond nothing is too much trouble. Thank you for the care you gave to my uncle.

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Oakbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Oakbank Care Home is calculated as follows: ( (301 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 416 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakbank Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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