Review from Anthony D (Grandson of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

My Grandmother wouldn't be here today if it wasn't for Oakbank Care Home and their brilliant staff who have nursed her back to health from a very poor state. The staff are very caring and attentive and the facilities are very well maintained.

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Review from Thomas J (Husband of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

Always made to feel welcome and treated with respect. The staff are very helpful and kind.
I just wish a bit more could be done to help her walk and regain her confidence.

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Review from L H (Granddaughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and approachable. Furniture is a little dated. Overall a nice friendly place.

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Review from John C (Husband of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

For the short period my wife was here everybody on the staff were very friendly and helpful.
Thank you very much.

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Review from C D (Relative of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and approachable.
Very caring.
Food very good and plentiful.
Plenty of activities and exercise group.
Pleasant, sheltered garden area.

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Review from Paul C (Son of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience

I was amazed at the care given to my mother in the 2 yrs she stayed at Oakbank. Great care, great staff, not only cared for my mother but were very concerned about my health, having been diagnosed with cancer.

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Review from James C (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience

Oakbank has/is a lovely care home. I cannot thank the staff enough for all their help and support.
They have helped my mother in any area she has required.
Although her room is nice, the door stop has not been working correctly for a while and the TV and aerial does not fit correctly.
We would recommend

Oakbank, as they have helped my mother's quality of life.

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Review from Joan M (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

I arrived here beginning of March, I have been satisfied with the service I have received. Everyone has been helpful and caring, I cannot complain.

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Review from Marjorie G (Resident) published on 25 May 2018
Submitted via Postal Card • Report

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Staff have been helpful, friendly.

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Review from Rita R (Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience

Had an excellent stay at Oakbank. Staff were excellent in every way. Care, helpful. Next and most of all, kindness and cheerful.

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Review from Frank U (Husband of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience

Oakbank staff were very caring to both patient and relatives.
Oakbank was clean and pleasant.

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Review from George C (Nephew of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience

I had my auntie in Oakbank Care Home. She was looked after very well and she was very comfortable. I have no problems with this home.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you, George, for taking the time to complete a review. It is great to hear how happy you were with the care provided to your Auntie at Oakbank.

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Review from Katrina A (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience

My mum was in the care home for 3 months before returning home but as things didn’t work out at home she returned back to Oakbank and was welcomed back by all the staff. She is treated with dignity and respect and the staff are always happy to help with any queries or help mum with any needs she has

even though they are extremely busy they find the time for my mum, she is well looked after and kept safe and the food is my mums favourite, she has some lovely friendships with her carers there now which helps her social awkwardness and stubbornness as she has dementia and struggles to trust new people but at Oakbank nothing is to much trouble for mum and I thank all the staff for there kindness towards her.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for your review Katrina.

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Review from D C (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience

I am happy with the care my mam is receiving and she is always happy and content when I visit her and the staff and management are all lovely and caring.

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Review from Lynn S (Daughter of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience

My mum moved to Oakbank from the hospital in March 2017. At first I was a bit put off by the negative online reviews, however, I found these to be untrue.
The staff are all very lovely, approachable and dedicated to the residents. They are organised and run a smooth home.
There were only 2 issues;
1)

Shortage of staff - every single day was short staffed. Agency workers covered a lot of shifts and the residents do not know them.
2) Activities/days out. Is a small range of activities but are no outings, days out, cinema, lunch trips. All the residents I spoke with complained about the boredom.
My mum progressed so well in the care of Oakbank that she has now returned home. Something we (her family) did not think possible. I recommend and would be happy for my mum to return.

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Review from Marie C (Granddaughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience

My experience in visiting my grandmother in this care home is that I feel satisfied with the care she is receiving. I feel she is happy here and contented and settled. The carers are friendly to me. I feel she's getting the help she needs and I'm happy for her to stay here for the upcoming future.

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Review from Marie H (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience

We have found as a family that as this is our first experience of a member of the family going into a home it is very good.
The staff are very helpful to us answering all our questions and always having time to spend with any member of the family if there is ever that we need questions answered.
They

are fantastic/patient with mum.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for taking the time to complete the review.
It is great to hear the positive experience you and your family have had coming to Oakbank.

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Review from A B (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience

Oakbank Care home is a lovely home situated in North Manchester. The staff in there are very polite and very helpful. They can't do anything wrong. The home itself is always clean and they take care of their residents very well. I would recommend this care home to anyone who needs care in later life.

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Review from S C (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience

I have had no problems overall and if I have, I have had a chat with the staff or the manager over it. I like the care home, my dad has been upstairs for a few years, but now he is on the nursing side. My dad is very poorly and all the staff have been great to him, even the upstairs staff have come

to see him. I think some of the agency staff they use could be more experienced and should know more of what to do.

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Review from Stephen R (Brother of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience

When visiting my sister, I always find the staff very welcoming and friendly. My sister is well looked after by staff members. But I do worry sometimes regarding the food she is being served (doesn't look appetising) and I do know she leaves most of it.
But in the main, I am quite happy with the care

home.

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Oakbank Care Home

Care Provided by Oakbank Care Home

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