Oakbank Care Home

Oakbank, off Rochdale Road, Harpurhey, Manchester M9 5YA
Submit a Review
9.7 88 Reviews
  • Oakbank Care Home, Manchester
Oakbank Care Home is a comfortable facility, staffed by a qualified team who respect the personal rights and privacy of each individual while adhering to recognised care methods and current regulatory practice.

Versatile care forms include provision for residential and nursing needs, with the team also experienced in the challenges of dementia care.

Show Oakbank Care Home on the Map

Care Provided by Oakbank Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sindu Saju (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Oakbank Care Home Reviews (88)

Total of 88, showing 81-88
9.7

Oakbank Care Home has a Review Score of 9.7 (9.680) out of 10, based on 35 reviews in the last 2 years. Over all time Oakbank Care Home has 88 reviews.

Overall Experience

  • 53
  • 31
  • 3
  • 1
  • 0

Date Published

88
13
23
35
53

Review from P W (Grandson of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the care staff at this establishment to be extremely attentive and caring and allow my grandmother to want for nothing.
In addition, the extra activities such as exercises, parties, entertainment and hair dressing services are great and well liked by my grandmother. Also, on the occasions
when medical attention was required, this was dealt with speedily and professionally.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret D (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I was 60 years old I went to Oakbank for respite when it was a small home! The staff at the time were great! Some of the staff are still here although its extension has gained more residents. It is still great to be in, I am now 84 years of age. My room is known as the "penthouse" there is a lift
to it and it's my home now! The staff are still great to us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John J (Brother of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakbank Care Home is a lovely place. The staff are very good. I go all hours and the cleaning goes on 24-7. Food is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E D (Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came to live at Oakbank, I was very unsure of myself but the staff made me very welcome. They can't do enough for all the residents and will go out of their way to help you. I can't thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne T (Sister of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in this home nearly three years. He has dementia. I am quite satisfied with his care. He is being well looked after. The staff and the carers are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret P (Niece of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle came to Oakbank in November 2016 after spending several weeks in hospital, he was told he could not go back home as he needed round the clock care.
I had been my uncle's carer for over 20years and not being a car driver I needed a home that was in easy reach for me to visit each day.
I
visited a few homes before I made the decision to chose Oakbank.
Since my uncle has been at Oakbank all of the staff that are looking after him treat him with dignity and tender care.
As he is 91years old and has Dementia, I know he is kept safe and warm.
The staff are always very busy but even then they always find time for a quick word asking how I am.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen M (Wife of Resident) published on 13 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Service user couldn't understand staff, wasn't cared for to the standard they thought they would be. The care they got was very,very degrading and extremely poor. Had no dignity what so ever and had no choice but to phone home from their mobile phone to get them to phone the nursing home for help. Would
never recommend this home to other members of family or friends and will not be using it again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris S (Daughter of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff at this facility to be exceptionally dedicated and caring. Always helpful and polite to visitors when we came and above all they always treat my father with dignity and respect. I live abroad but feel confident to leave my dad in their care between visits. The only problems
have been administration ones in getting them to send the invoices to me after the death of my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Oakbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Oakbank Care Home is calculated as follows: ( (301 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 416 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakbank Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet