Oakland House has limited onsite parking for visitors. Alternative on-street parking is available.
Oakland House has a Review Score of 7.2 (7.232) out of 10, based on 1 reviews in the last 2 years. Over all time Oakland House has 3 reviews.
Review from P K (Brother of Resident) published on 14 November 2024
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Review from C P (Sister of Resident) published on 7 March 2022
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Reply from Lisa-Marie hutchinson, Manager at Oakland House
Thank you for the positive feedback and taking the time to write a review. The team and myself find that your brother's care is important to us and your involvement with us.
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Review from Bernadette S (Sister of Resident) published on 7 March 2022
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Reply from Lisa-Marie hutchinson, Manager at Oakland House
Thank you for your kind words and the positive feedback received regarding the care of your brother. It is really important to me as a manager and to our team that your brother and yourself are central to his care. Oaklands will always be a home for him.
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The Review Score of 7.2 (7.232) out of 10 for Oakland House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.100 for Oakland House is calculated as follows: ( (2 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 10 Ratings = 4.1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.132 Points relating to the number of positive Reviews for Oakland House is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 1 Positive Reviews ÷ 7.6 = 0.132
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Sep 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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