Ringway Mews Care Home

5 Stancliffe Road, Sharston, Wythenshawe, Manchester M22 4RY
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8.9 84 Reviews
  • Ringway Mews Care Home, Manchester
Ringway Mews Care Home is situated in the peaceful residential community of Sharston in Wythenshawe.

Offering nursing and dementia care, the care home is friendly and welcoming with a host of places where residents can relax, practise hobbies, socialise and dine. Popular features are the hair salon, landscaped garden, library service, conservatory and hobby room.

All care needs are covered by the professional care team, who spend time getting to know residents so that they can deliver care that ensures they feel valued and respected, always taking into account personal preference.

Meal times are taken care by the talented catering team. Understanding the nutritional needs of older people, they create a varied array of meals that are as nutritious as they are enjoyable. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends and the patio and garden areas are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining in the warmer months.

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Care Provided by Ringway Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Heather Pickup (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (150)
    • Single Rooms with ensuite Wet Room (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ringway Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,300 – £1,500
    • Self-Funded Nursing Dementia Care £1,300 – £1,500
  • (these prices are only a guideline, please contact Ringway Mews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ringway Mews Care Home Reviews (84)

Total of 84, showing 61-80
8.9

Ringway Mews Care Home has a Review Score of 8.9 (8.901) out of 10, based on 13 reviews in the last 2 years. Over all time Ringway Mews Care Home has 84 reviews.

Overall Experience

  • 54
  • 24
  • 4
  • 2
  • 0

Date Published

84
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9
13
71

Review from Dawn A (Daughter of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum died in September 2018 after being in Anson House from June 2015. I visited her nearly every day during this time. The staff were mostly friendly caring and kind, however, Mum was bedridden after a stroke being paralysed down one side and had aphasia and dyspraxia and was unable to partake in any
of the activities on offer. She could only eat soft food and there was not much variety in this (mainly mince) and Mum did not find it at all appetising. Due to the limited number of staff, some residents with Alzheimer's disease and irregular behaviour were able to wander about without supervision and regularly wandered into Mum's room alone which made me concerned for her safety. The facility is probably OK for mobile residents however I wouldn't recommend it for bedridden residents like Mum as they are particularly vulnerable and need a greater staff to resident ratio than is provided and I think should be housed together for their own protection.

Reply from Clare Sheehan, Careline Advisor at Ringway Mews Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At Ringway Mews, we aim to provide the highest standards of care. Prior to all admissions, we undertake a thorough assessment of all potential residents’ individual care needs to enable us to make an informed decision of whether we can meet the person’s care needs. Many residents living with dementia spend time in their rooms through either choice or frailty. We also abide by the principle of ‘a room as your home’ asking families to help us personalise residents’ bedrooms by bringing in possessions and mementoes that will encourage their loved ones to feel safe and secure, which gives them a sense of reassurance that they belong. Residents living with dementia can be disoriented, so they walk, search and inadvertently walk into rooms. With diminished awareness and reasoning this can result in them entering other residents rooms and can cause distress when they disturb a resident’s privacy. We are very sorry for any upset this brought about; our resident's safety is of paramount importance to us.
We have a variety of meals available, there are always two choices and alternatives can be offered. We continually look to improving the presentation of texture modified diet and seek feedback daily from residents. Should you wish to discuss any of these issues further please do not hesitate to contact us at HC-One.co.uk


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Review from Peter C P (Husband of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for over 2 years and I attend every day except when personal illness or appointments create a problem.


We have both been treated with extreme courtesy and respect by all management and staff.


The nursing staff respond quickly with all requests for assistance as do all

carers and housing staff.


Unfortunately, my wife is completely bedbound and cannot enjoy the many entertainments available.


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Review from Terence A (Partner of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last twelve months, the Halifax Ward part of Ringway Mews has improved 100%. The staff have been revamped under new management so the general care and comfort of the residents has been immense. The medical staff are very observant and quick to respond to any problems which is vital in this
ward. I am very happy to visit this unit and am made to feel very welcome by all the staff.

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Review from V D (Partner of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a self-funder the fees are expensive, however, the activities person was/is very good. My partner is looked after very well. The manager of Shackleton House is great!

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Review from P B (Wife of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault any of the staff they are supportive, positive, kind and humorous, which is key. A difficult resident like my husband who has no cognitive awareness is very well catered for and I appreciate their distraction and their sustained kindness to him. He is well looked after, clean and is happy.

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Review from Lynda P (Granddaughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care delivery on Halifax House. Person-centred care, choice and excellent staff interaction.

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Review from Gareth L (Son of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There are 5 different sections for care at Ringway Mews, one is EMI nursing, Halifax House. The care home manager described it to me as a no-frills service.
My father was diagnosed with Alzheimer's and thus needed EMI nursing care. He was accepted for a place following an assessment from the house
manager.
My first impressions of the home were as described - a basic service - but mostly clean enough and mostly caring (lots of agency carers)
The vast majority of the residents there were immobile and sat in chairs in the lounge all day. My father was comparatively very mobile and able to walk around, including the large fenced off garden.
After an initial period, the house manager decided he wasn't "what she expected" and "wouldn't have accepted him". Following this, my father's care noticeably changed and he appeared to be treated differently. eg being denied breakfast at 5 am, having to wait till 9. As a result, he was transferred out by them, to the hospital and is now placed elsewhere.

Reply from Clare Sheehan, Careline Advisor at Ringway Mews Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At Ringway Mews Care Home, we always try our best to provide the highest standards of care. I am sorry that you feel the staff at the home were unable to meet your Father’s care needs during his stay. Prior to all admissions, we undertake a thorough assessment of all potential residents’ individual care needs, which will enable us to make an informed decision if we can meet the person’s care needs. Occasionally, detailed information about an individual’s care needs is omitted or not shared during the assessment. Following any decision made, we try to involve a multi-disciplinary team approach so a full review of care needs can be made. After a period of time and following a re-assessment, it was decided that Ringway Mews was unable to meet your Father’s needs as he required specialist care which we were unable to offer at the home. If you would like to discuss this matter further please do not hesitate to contact us at HC-One.co.uk.


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Review from Susan S (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in Wellington House from May 2018 until his death in early January 2019. On behalf of my mother and brothers we would like to thank the care staff for their kindness and support. The 3 nurses who were on alternate shifts were always helpful in giving us an update on Dad's condition and
did this with care and compassion. The care staff were so nice with our dad and treated him with dignity and respect. They worked really hard and were always cheerful creating a very positive atmosphere. One of the family visited Dad 4 days a week and we had no complaints about the care he received. Thank you to all the staff.

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Review from Janet C (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother recently passed away on Anson house, the care and love shown by staff and management was unconditional, faultless and supportive thank you so much.

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Review from P W (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel comfortable at Lancaster House and the staff look after me well.

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Review from Mandy A (Granddaughter of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana has not been here for very long. I would like to say Ringway Mews is such a lovely place and the grounds are very well maintained. My Nana is in Wellington house and I can't thank them all enough for the care they give. Not just to my Nana but to all the staff, they are all very hard working
and the caring manner they all have is superb. While visiting my Nana, I watch and see how hard they all work and nothing is too much. They are all very polite and friendly and they are so attentive. We never wanted my Nana to go into a care home but unfortunately, due to ill health and my Nana needing 24hour care now, the only answer was to go into a care home. Coming here has broken my heart, but it's the best for my Nana and I cannot get to see my Nana every day because of ill health myself. I can honestly and truthfully say that my mind is at ease because I know she is getting the best care ever. Thank you to all for everything you do, it is above and beyond. Thank you.

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Review from W A (Wife of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found since my husband has moved to Ringway Mews he has improved is awake in the day, when I visit him he seems very interested in what is going on around him and engages in the many activities that they provide, he also responds very well to the staff who are all extremely pleasant and caring
and nothing is to much trouble for them when making a request. All the family are very pleased that Ringway Mews could take my husband.

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Review from A V (Wife of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was very well cared for and the staff are all very friendly and approachable.

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Review from Ann S (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has dementia, 93 years of age. I feel secure and happy knowing she is treated and cared for by understanding staff. It gives me a great deal of peace of mind.


I would prefer full-time staff though as when I observe bank staff, some staff are tired and also don't always know the resident.


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Review from K T (Husband of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Ringway Mews, there is an air of love and real care and kindness generated by dedicated, cheerful staff at all levels.


I am so grateful and so reassured that my wife is in the care of such kind, competent and willing staff.


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Review from Julie B (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Ringway Mews for eight years. The staff are wonderful and treat the residents with care, compassion and respect. It can be very distressing at times but I know my dad is being well cared for. I would not want him to be anywhere else. Many of the staff have worked there for many years
which is good for the residents.

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Review from Carolyn S (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Ringway mews for 8 months following a long spell in hospital. The kind, caring and cheerful staff made her feel welcome on her arrival and she settled very quickly. She has a lovely light and airy room which is filled with her own furniture and pictures. She loves the
big open plan lounge, dining room and TV area, but the wonderful staff are the real key to her happiness.

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Review from Catherine J (Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole a very pleasant experience, kind staff and very human, not stuffy like some places. More staff are required so they could spend more time with the clients.
There are no activities which is sad. I feel activities would benefit the clients, keep them more alert instead of sleeping!


It's

a pleasant place to be in, yet the boredom gets to you.

Reply from Clare Sheehan at Ringway Mews Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Our Wellbeing Coordinator on Lancaster House has a full activity programme and we also offer activities at the sister homes which Residents can access at any time if they prefer to join in on a variety of group, art and craft, reminiscence, baking and board game activities. It is up to individual resident discretion whether they choose to join in the activities or not.


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Review from Rodney W (Nephew of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother and I would like to thank all the staff at Ringway Mews for all the help currently being given to our Auntie and also for the level of assistance given to our Mother in the past.

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Review from Tony (Brother of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live a long way from the home, it is approximately a three hour drive and therefore my visits are often spur of the moment and unannounced. On every visit I have always found everything completely satisfactory.

Reply from Rose Pickering, Customer Service Administrator at Ringway Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 8.9 (8.901)

Overview of Review Score

The Review Score of 8.9 (8.901) out of 10 for Ringway Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.534 for Ringway Mews Care Home is calculated as follows: ( (92 Excellents x 5) + (43 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 148 Ratings = 4.534

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.367 Points relating to the number of positive Reviews for Ringway Mews Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 11 Positive Reviews ÷ 30 = 0.367

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (2)

Heather

Heather Pickup

Job Title: Home Manager

I have been here at Ringway Mews for close to 12 years, supporting many residents over this time.


I have a lovely daughter who has a fierce love for life.
I enjoy travelling the world with my nearest and dearest.


Heather joined Ringway Mews as Home Manager because she shares Springcare’s vision of aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home


Sally

Sally Toms

Job Title: Care Manager

Joined: 2018

I'm a Mum to a little boy, who I love trying new things alongside.


I've worked in Ringway Mews for nearly 6 years now, originally starting as a care assistant, working my way through to nursing assistant then to Care Manager for Ringway Mews.


I work here because I love being able to provide the support and care any resident needs and also learning on the job all the time, I love being the relationship maintainer between families and us at Ringway as every family has a different experience with the social care system and I enjoy being able to discuss and support.